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Remote Tech Support Jobs in Lexington, KY (NOW HIRING)

Safe Haven Security

Remote Account Manager

Lexington, KY · On-site +1

$65K - $110K/yr

We offer comprehensive training programs, ongoing support, and opportunities for growth and ... We embrace innovation and technology, and we are always looking for talented individuals who share ...

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All JobsTech Support JobsRemote Tech Support JobsRemote Tech Support Jobs in Lexington, KY

Remote Tech Support information

See Lexington, KY salary details

$23.6K

$38K

$57.7K

How much do remote tech support jobs pay per year?

As of Sep 8, 2026, the average yearly pay for remote tech support in Lexington, KY is $37,989.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,800.00 and $41,100.00 per year, depending on experience, location, and employer.

What is a remote tech support?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

What are the key skills and qualifications needed to thrive as a remote tech support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

More about Remote Tech Support jobs

What are popular job titles related to Remote Tech Support jobs in Lexington, KY?

For Remote Tech Support jobs in Lexington, KY, the most frequently searched job titles are:

What job categories do people searching Remote Tech Support jobs in Lexington, KY look for?

The top searched job categories for Remote Tech Support jobs in Lexington, KY are:

What cities near Lexington, KY are hiring for Remote Tech Support jobs?

Cities near Lexington, KY with the most Remote Tech Support job openings:

Remote Tech Support jobs near you
Infographic showing various Remote Tech Support job openings in Lexington, KY as of September 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 100% Remote job distribution, with an average salary of $37,989 per year, or $18.3 per hour.

Senior SOC Analyst - 2nd Shift Weekends

World Wide Technology

Lexington, KY • Remote

$62.50 - $64.90/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

World Wide Technology rating

7.8

Company rating: 7.8 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

89th of 226 rated it services

Job description

Qualifications

  • Minimum of 3–5 years of experience in an operational security program.
  • Bachelor’s in computer science, information security, or equivalent experience/certifications.
  • The ability to balance security principles with business realities as part of a risk-managed program.
  • Hands‑on experience performing responsibilities aligned to incident response, security operations, and security initiatives.
  • Background in SOC operations, detection engineering, threat hunting, or cyber threat intelligence.
  • Must be comfortable supporting a weekend schedule. ( 2 nd Shift WEEKEND schedule, Wednesday – Sunday OR Saturday – Wednesday, from 4:00 PM to 1:00 AM CT.
  • Applicants must be authorized to work in the United States without sponsorship. We are unable to provide sponsorship now or in the future for this position.

Success Looks Like

  • Enhancing detection fidelity and reducing noise through thoughtful tuning and optimized detection logic.
  • Closing detection gaps with ATT&CK aligned analytics and proactive threat hunts.
  • Driving operational improvements by resolving inefficiencies and enabling the SOC to execute with greater speed, consistency, and confidence.

Certain states and localities require employers to post a reasonable estimate of the salary range. A reasonable estimate of the current base pay range for this position is $130,000 to $135,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that are not included in the base pay.

The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

  • Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
  • Financial Benefits : Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
  • Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
  • Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program

Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US Benefits Website

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process. World Wide Technology is an Equal Opportunity Employer.

If you have any questions or concerns about this posting, please emailtaposting@wwt.com.

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