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Remote Tech Support Jobs in Exton, PA (NOW HIRING)

cookboardman

Senior Systems Engineer

Wilmington, DE · Remote

$101K - $138K/yr

End-user support (Desk Side / Remote Support) * Microsoft 365 administration and security ... Knowledge, Skills and Abilities * 5+ years in IT support / systems / network administration ...

cookboardman

Senior Systems Engineer

Wilmington, DE · Remote

$101K - $138K/yr

End-user support (Desk Side / Remote Support) * Microsoft 365 administration and security ... Knowledge, Skills and Abilities * 5+ years in IT support / systems / network administration ...

Xactus

Technical Support Manager

Broomall, PA · On-site +1

$70K - $90K/yr

Our remote workforce provides many opportunities for you to enhance your skills while maintaining a ... Stay up to date with the latest technology trends, software releases, and product updates to ensure ...

YO AI Labs

Criminal Lawyer - Remote

Philadelphia, PA · Remote

$140 - $400/hr

... legal technology. In this role, you will help improve next-generation AI systems by reviewing ... Review and analyze legal documents, court filings, and case materials to support AI system ...

Amerihealth Caritas

Sr Mgr IT

Newtown Square, PA · On-site +1

$125K - $125K/yr

... remote or hybrid, you must have access to a reliable high-speed internet connection to support ... Role Overview The Senior Manager IT, Master Data Management leads enterprise Master Data Management ...

Mondo

Instructional Technologist

Philadelphia, PA · Remote

$30 - $35/hr

Not eligible for visa sponsorship This role provides hands-on instructional technology and Tier 1 support to faculty and course operations for a fully remote online learning team, helping reduce ...

Mondo

Instructional Technologist

Philadelphia, PA · Remote

$30 - $35/hr

Not eligible for visa sponsorship This role provides hands-on instructional technology and Tier 1 support to faculty and course operations for a fully remote online learning team, helping reduce ...

Slipstream IT

Statistical Analytical Programmer

PA · On-site +1

At Slipstream, we work to streamline IT Support and provide managed solutions with a strategic ... Able to work independently in a remote environment and manage timelines effectively. Preferred ...

YO AI Labs

Family Law Attorney - Remote

Philadelphia, PA · Remote

$150 - $400/hr

... technology . In this role, you will help improve next-generation AI systems by reviewing ... Collaborate with cross-functional teams to support project goals and improve legal AI capabilities.

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Showing results 21-40

All JobsTech Support JobsRemote Tech Support JobsRemote Tech Support Jobs in Exton, PA

Remote Tech Support information

See Exton, PA salary details

$26.1K

$42K

$63.7K

How much do remote tech support jobs pay per year?

As of Aug 19, 2026, the average yearly pay for remote tech support in Exton, PA is $41,965.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,200.00 and $45,400.00 per year, depending on experience, location, and employer.

What is a remote tech support?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

What are the key skills and qualifications needed to thrive as a remote tech support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

More about Remote Tech Support jobs

What job categories do people searching Remote Tech Support jobs in Exton, PA look for?

The top searched job categories for Remote Tech Support jobs in Exton, PA are:

What cities near Exton, PA are hiring for Remote Tech Support jobs?

Cities near Exton, PA with the most Remote Tech Support job openings:

Remote Tech Support jobs near you
Infographic showing various Remote Tech Support job openings in Exton, PA as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 29% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $41,965 per year, or $20.2 per hour.

Senior Systems Engineer

cookboardman

Wilmington, DE • Remote

$101K - $138K/yr

Full-time

Posted 16 days ago

Job description

The Senior Systems Engineer is responsible for the execution of the strategic vision for our MS area. You will help to identify new opportunities that create value for the company and are aligned with our vision.

Job Functions

  • Define and continuously improve the service delivery model (SLA design, escalation paths, workflows, documentation standards).
  • Manage MS P&L performance, including margins, labor utilization, and recurring revenue targets.
  • Partner with leadership to set quarterly goals and operational KPIs.
Service Delivery & Operations
  • Ensure consistent, high-quality execution of core MS:
    • End-user support (Desk Side / Remote Support)
    • Microsoft 365 administration and security
    • Endpoint protection / patching / monitoring
    • Backup & disaster recovery
    • Network management (firewalls, switching, Wi-Fi)
  • Implement and maintain MS best practices for ticketing, documentation, change management, and incident response.
  • Lead tool standardization across security stack, backup, and remote access.
Customer Success & Account Management
  • Serve as escalation point for high-impact incidents and customer issues.
  • Conduct onboarding/offboarding for new managed services clients, including discovery and baseline documentation.
  • Proactively identify risks, improvement opportunities, and upsell paths aligned to customer outcomes.
Technical Leadership (Hands-On as Needed)
  • Provide escalation support when required.
  • Guide technical standards for:
    • Networking design and implementation
    • Microsoft 365
    • Security controls (MFA, conditional access, endpoint protection, DNS filtering)
    • Backup/DR configurations and testing
  • Support project-to-managed handoff for completed cabling/security/AV installs to ensure ongoing service continuity.
Team Leadership & Development
  • Lead, coach, and develop MSP staff.
  • Create training paths and technical standards so the team can scale effectively.
  • Participate in hiring decisions and performance management for MS roles.
Sales Enablement & Growth Support
  • Partner with sales and leadership to scope new opportunities and build proposals.
  • Support estimating and packaging for managed services bundles (per-user, per-device, hybrid models).
  • Assist with cross-selling where MS creates added value (e.g., cybersecurity upgrades network refresh, camera/VMS support, AV monitoring).
Minimum Qualifications
  • Experience in a small MSP or small integrator environment (structured cabling, security, AV)
  • Familiarity with common MSP tooling (examples): ConnectWise, Autotask, HaloPSA, Datto, NinjaOne, Kaseya, Huntress, SentinelOne, Sophos, Fortinet, Meraki, Ubiquiti
  • Knowledge of premise security systems (access control, cameras/VMS) and/or AV support models
  • Certifications (preferred): Network+, Security+, Microsoft, Fortinet NSE, Cisco, ITIL, etc.
Knowledge, Skills and Abilities
  • 5+ years in IT support / systems / network administration, including managed services experience
  • 1+ years leading a team OR demonstrated ownership of service delivery operations
  • Strong working knowledge of:
    • Microsoft 365
    • Business networking (firewalls, switching, VLANs, Wi-Fi)
    • Endpoint management, patching, and remote support tools
    • Backup/DR concepts and execution
    • Cybersecurity fundamentals (MFA, EDR, phishing protection, least privilege)
  • Strong customer communication and escalation management skills
  • Ability to document processes, improve systems, and drive consistency
Physical Demands
While performing the duties of this position, the Senior Systems Engineer is frequently required to sit for extended periods of time; talk; hear; listen and use hands, arms and fingers. This position also requires the ability to travel for customer meetings and jobsite walk-thru. During site visits, you may be required to wear PPE (safety glasses, hard hats, safety shoes, gloves and hearing protection).
 
Work Environment
May be exposed to variable weather conditions. Other conditions may include proximity to forklifts or other heavy machinery and using various tools and hardware. Worker is subject to frequent heavy lifting.
 
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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