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Remote Tech Support Jobs in Elizabethton, TN (NOW HIRING)

ABB

Commercial Proposal Engineer

Blountville, TN · Remote

Sales Support Manager __ Your role and responsibilities In this role, you will focus on the ... This is a remote position. #Li-Remote This role is contributing to the Electrification Smart ...

SHI

Solutions Engineer - Enterprise

Afton, TN · On-site +1

... identify technology opportunities across Data Center, Cloud, Network, Security, and Services spaces. This position is a remote position required to reside in the Nashville, TN area to support ...

BIS

Database Engineer

Piney Flats, TN · On-site +1

... edge technology company that prides itself on innovation, service and customer support. We ... We do not offer full-time remote positions, candidates must be able to commute to the office or be ...

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All JobsTech Support JobsRemote Tech Support JobsRemote Tech Support Jobs in Elizabethton, TN

Remote Tech Support information

See Elizabethton, TN salary details

$28.6K

$46K

$69.9K

How much do remote tech support jobs pay per year?

As of Sep 3, 2026, the average yearly pay for remote tech support in Elizabethton, TN is $46,034.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $49,800.00 per year, depending on experience, location, and employer.

What is a remote tech support?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

What are the key skills and qualifications needed to thrive as a remote tech support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

More about Remote Tech Support jobs

What cities near Elizabethton, TN are hiring for Remote Tech Support jobs?

Cities near Elizabethton, TN with the most Remote Tech Support job openings:

Remote Tech Support jobs near you
Infographic showing various Remote Tech Support job openings in Elizabethton, TN as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $46,034 per year, or $22.1 per hour.

National Help Desk Engineer

Sharp Electronics

Kingsport, TN • On-site, Remote

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 8 days ago

Key responsibilities

  • Respond to escalated calls, tickets, and emails to troubleshoot reported issues in a helpdesk environment

  • Analyze and respond to Server and infrastructure alerts, and support current Windows Server and Microsoft products

  • Onsite deployment of customer desktops, servers, and infrastructure equipment

Job description

Overview

The National Helpdesk Engineer II is responsible for providing Tier 3 helpdesk end-user support, and Server and infrastructure support for small to enterprise-sized clients with complex issues in various Microsoft products, as well as other technical hardware and software issues. Additional duties include diagnosing and resolving technical issues over the phone by using advanced remote management tools or on-site and logging tickets into our ticketing database to track time and facilitate tactical report generation.

Responsibilities
  • Respond to calls, tickets, and emails that are escalated from the NHD Services team members to troubleshoot reported issues in a helpdesk environment
  • Analyze and respond to Server and infrastructure alerts
  • Onsite deployment of customer desktops, servers, and infrastructure equipment
  • Work on customer projects with teams of NHD Service team members and Project Engineers
  • Troubleshoot, monitor, and maintain client computers and desktop applications
  • Support current Windows Server operating systems
  • Support current Microsoft and other Server products
  • Escalate unresolved issues to the appropriate internal channel
  • Must be motivated and work well in a team environment
  • Excellent customer service skills
  • Excellent communication skills, including the ability to translate complex technical terms and concepts into layman's terms
  • Some weekend work may be required on occasion, must have the ability to occasionally work remotely updating servers
Position Qualifications
  • 7-9 years' experience in a technical support role
  • At least 7 years' experience in a remote technical support role
  • Current related Microsoft Azure Certification is highly preferred. Excellent communication skills required
  • Experience with current Windows Server operating systems required
  • Basic administration of Windows servers preferred
  • LAN/WAN and basic network troubleshooting and problem-solving preferred
  • Familiarity with email server and spam filtering technology preferred
  • Must have exceptional communication skills
  • Must be energetic, self-motivated, and work well in a team environment
  • Ability to work remotely as needed
About Sharp Business Systems

Sharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the strategic solutions set that make up the Simply Smarter Office, Sharp Electronics is viewed as a leading provider of innovative technologies and services ranging from its highly acclaimed AQUOS interactive display panels and portfolio of multifunctional printers, to a proven suite of advanced workflow and managed IT services. 

Compensation for this Position

The compensation range for this role is $XX- $XX. The listed salary range or contractual rate excludes bonuses, incentives, differential pay, and any other forms of compensation or benefits. The starting salary will be determined by several variables, including but not limited to experience, education, training, certification, and location. You may also be eligible to receive an annual discretionary incentive award, commissions, and program-specific awards, which are subject to the rules governing these programs.

 Employee Perks 
  • Comprehensive, family-friendly healthcare plans (medical, dental, vision).
  • 401k retirement plan with a competitive match and plenty of financial support tools.
  • Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support.  Financial protection for you and your family (life insurance and disability insurance)
  • Rewarding and holistic wellness program.
  • Training, professional development, and mentorship
  • Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)
  • Dynamic culture eager to innovate, enhance diversity, and work smarter

The listed salary range or contractual rate excludes bonuses, incentives, differential pay, and any other forms of compensation or benefits. The starting salary will be determined by several variables, including but not limited to experience, education, training, certification, and location. You may also be eligible to receive an annual discretionary incentive award, commissions, and program-specific awards, which are subject to the rules governing these programs.

Compensation Statement
$60,600—$70,000 USD
Sharp Electronics Corporation is an equal opportunity employer – minority – female – disability - veteran.As part of our recruitment process, Sharp Electronics may use automated tools, including artificial intelligence, to assist in the recruiting process. These tools are used to support, and not replace, human decision-making.  We are committed to fair and equitable hiring practices, and all hiring decisions are made or reviewed by qualified personnel.All applicants must be authorized to work in the US without sponsorship. All applications must include compensation expectations in order to be considered.  Local candidates only, please.