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Remote Tech Support Jobs in Detroit, MI (NOW HIRING)

Liveops

Remote Customer Service Agent

Macomb, MI · Remote

$15 - $20/hr

Computer & Technology Requirements * Provide your own Windows-based PC (Macs, Chromebooks, and ... are not supported). * Wired high-speed internet connection required. * USB headset required.

Liveops

Remote Customer Service Agent

Taylor, MI · Remote

$14.50 - $19.25/hr

Computer & Technology Requirements * Provide your own Windows-based PC (Macs, Chromebooks, and ... are not supported). * Wired high-speed internet connection required. * USB headset required.

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All JobsTech Support JobsRemote Tech Support JobsRemote Tech Support Jobs in Detroit, MI

Remote Tech Support information

See Detroit, MI salary details

$26.7K

$43K

$65.3K

How much do remote tech support jobs pay per year?

As of Sep 8, 2026, the average yearly pay for remote tech support in Detroit, MI is $43,044.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,100.00 and $46,500.00 per year, depending on experience, location, and employer.

What is a remote tech support?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

What are the key skills and qualifications needed to thrive as a remote tech support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

More about Remote Tech Support jobs

What are the most commonly searched types of Tech Support jobs in Detroit, MI?

The most popular types of Tech Support jobs in Detroit, MI are:

What are popular job titles related to Remote Tech Support jobs in Detroit, MI?

For Remote Tech Support jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching Remote Tech Support jobs in Detroit, MI look for?

The top searched job categories for Remote Tech Support jobs in Detroit, MI are:

What cities near Detroit, MI are hiring for Remote Tech Support jobs?

Cities near Detroit, MI with the most Remote Tech Support job openings:

Remote Tech Support jobs near you
Infographic showing various Remote Tech Support job openings in Detroit, MI as of August 2026, with employment types broken down into 60% Full Time, and 40% Part Time. Highlights an 100% Remote job distribution, with an average salary of $43,044 per year, or $20.7 per hour.

Engineering Systems Analyst (Remote)

International Automotive Components

Troy, MI • Remote

Full-time

Posted 4 days ago

Job description

Position Summary

The Engineering Systems Analyst is responsible for supporting enterprise Product Lifecycle Management (PLM) and CAD platforms, with a primary focus on Siemens Teamcenter, Active Workspace, CAD integrations, end-user support, troubleshooting, training, and continuous improvement. This role partners with engineering, manufacturing, IT, and business stakeholders to ensure reliable system performance, effective change-process execution, and strong user adoption across engineering systems.

Essential Duties and Responsibilities Teamcenter Support and Troubleshooting
  • Provide Teamcenter 4-Tier and Active Workspace operational support, resolving user access, authentication, role permission, ACL, data model, and client-side performance issues.
  • Monitor system logs, trace files, database queries, syslogs, and error dumps to perform root-cause analysis on recurring incidents, system failures, and performance issues.
  • Maintain, configure, and troubleshoot Teamcenter workflows
  • Diagnose issues with Teamcenter Rich Client and Active Workspace clients.
  • Support software deployments, routine system health checks, minor patches, enhancement fixes, upgrades, and migrations in partnership with engineering teams.
  • Partner with infrastructure teams, support teams, and Siemens GTAC to escalate complex infrastructure or core software issues.
Stakeholder Engagement, Documentation, and Training
  • Collaborate with engineering, manufacturing, and business stakeholders to translate requirements into functional Teamcenter configurations.
  • Create and update user guidelines and internal knowledge base articles.
  • Coordinate with cross-functional teams during system upgrades, patches, and integration testing.
  • Train key business users on data governance, change-process execution, Teamcenter Visualization, and CAD visualization best practices.
  • Deliver training for new hires in change management roles across engineering, cost estimating, sales, and plant engineering, including quarterly refresher courses through IAC University.
  • Process, triage, and resolve help tickets for the Engineering Systems group.
CAD and Engineering Tool Support
  • Support CAD and engineering tools including Siemens NX, CATIA V5/V6, AutoCAD, Teamcenter Data exchange, OEM Teamcenter or database environments.
  • Troubleshoot CAD data saving, loading, check-in/check-out, structure management, geometry syncing, attribute mapping, and local client configuration issues.
  • Ensure software installation, updates, and availability for design and engineering groups.
  • Maintain CAD computer and laptop inventory.
  • Apply working knowledge of CAD and Teamcenter integrations, Teamcenter Visualization, and OEM CAD environments including GM, Ford, Honda, and Nissan.
  • Quickly learn and support additional CAD and engineering tools as business needs evolve.
Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, Mechanical Engineering, Industrial Engineering, or equivalent practical experience.
  • 3+ years of hands-on experience supporting enterprise PLM environments, specifically Siemens Teamcenter.
  • Strong understanding of Product Lifecycle Management methodologies and Engineering Change Management structures.
  • Proficiency with Teamcenter configuration, data modeling, workflow designer, ACL rules, queries, reports, and organization management.
  • Working knowledge of SQL and database troubleshooting.
  • Excellent problem-solving abilities, strong cross-functional communication skills, and a customer-centric approach to internal IT support.
Preferred Qualifications
  • Familiarity with CAD and ERP integrations, including Siemens NX and SAP.
  • Experience supporting CAD tools such as CATIA V5/V6, NX, or related OEM Teamcenter environments.
  • Experience developing training materials, user documentation, or internal knowledge base content.
Key Competencies
  • Analytical troubleshooting and root-cause analysis
  • Customer-focused support and issue resolution
  • Clear communication with technical and non-technical stakeholders
  • Process discipline, documentation quality, and attention to detail
  • Ability to learn new engineering tools and adapt to evolving business needs
Work Environment and Expectations

This position operates in a professional office, and engineering systems support environment. The role requires regular collaboration with engineering, manufacturing, IT, and business teams, along with timely response to system support requests, project activities, and training needs.

This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications associated with the position.