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Title: Systems Analyst Consultant, Open Text Focus 
Company: Tampa Electric Company
Location: Midtown East Tower 
State and City: Florida  -  Tampa
Shift: 8 Hr. X 5 Days

Hiring Manager:  Surajkumar Sawarkar

Recruiter: Mark Koener 

TITLE:                                              Systems Analyst, Open Text Content Server Focus, Progression

PERFORMANCE COACH:               Manager Application Development & Support

COMPANY:                                       TECO Services Inc.

DEPARTMENT:                                Information Systems

POSITION CONCEPT

A Systems Analyst develops applications; implements software packages, integrates applications, and provides 24x7 application support.  Collaborates on all phases of the software development life-cycle (SDLC) with a focus on the application design, development, and implementation phases.  Utilizes appropriate development tools and technologies in keeping with the IT architecture.

Focus Area Technical Skills Needed:

• OpenText Archiving and Doc Access for SAP
• OpenText Archive Center
• OpenText Content Server
• OpenText Capture Center
• OpenText Enterprise Scan
• OpenText Web Viewer
• OpenText Vendor Invoice Management for SAP
• Intelligent Capture Center
• OpenText Directory Services
• C# Programming to the OpenText API would be a very nice to have skill
• Development experience in Opentext Exstream is an added advantage.

ADVANCEMENT IN PROGRESSION

Advancement to a higher level is based on value added to the Company through increased duties, responsibilities, and accomplishments.  Advancement is not automatic, i.e. based solely on time in the job, but will be based on direct observation of the employee’s performance, accomplishments, qualifications, and the business and/or technical needs of the department.

WORKING CONDITIONS

Most work performed in an office environment, but occasional travel to operating locations is required.

Level 1 - Associate Systems Analyst

The Associate Systems Analyst develops software of limited complexity.  Provides primary support for one or more applications. Participates on Application Development and Support teams.  Works under direct supervision.

PRIMARY DUTIES AND RESPONSIBILITIES

1. Develops software of limited complexity based on specifications provided. 
2. Implements software packages for which limited configuration and integration is required with minimal vendor contact.
3. Integrates applications where the complexity of interfaces is limited and based on specifications provided.
4. Provides 24x7 primary support for one or more applications typically classified as ‘niche’ or ‘core’, but not ‘mission-critical’.  May provide secondary support for mission-critical applications.
5. Supports the request and analysis phases of SDLC by assisting with documentation and estimates.
6. Executes the design, development, and implementation phases of SDLC by producing the prescribed deliverables under the guidance of more senior staff.
7. Participates on an Application Development and Support team as well as project teams under the direction of their manager, senior team members, or project managers.
8. Acquires and maintains knowledge of business areas relevant to projects and application support assignments.
9. Acquires and maintains appropriate technical skills.

QUALIFICATIONS

Education

Required:            Bachelor’s degree in Information/Computer Science, Business Administration,                                                             Engineering, Mathematics, Information Systems or equivalent discipline.  In lieu of

Bachelor’s degree, additional years related experience may be considered.

Licenses/Certifications

Preferred:           Certifications in specific job-related disciplines are preferred.

Related Experience

Required:            Minimum one year of experience in systems analysis, design, and development.  In lieu

of Bachelor’s degree, a minimum high school diploma and 4+ additional years related experience may be considered.

Knowledge/Skills/Abilities (KSA)

Required:

• Working knowledge of business software applications and hardware technologies.  Stays current with IT industry trends and emerging technologies.
• Good verbal, written, analytical, and interpersonal skills.
• Understands project plans and is able to clearly articulate their role, project goals, and timelines.
• Working knowledge of the Microsoft Office suite. 
• Comprehends technical design specifications and possesses knowledge of development tools and technologies in support of the Information Technology Architecture.

Level 2 - Systems Analyst

The Systems Analyst develops software of moderate complexity based on specifications provided.  Provides primary and/or secondary support for one or more applications.  Participates on Application Development and Support team.  May serve as Technical Lead on small projects.  Works under moderate supervision and may oversee contract resources and/or junior staff. 

PRIMARY DUTIES AND RESPONSIBILITIES

1. Develops software of moderate complexity based on specifications provided. 
2. Implements software packages for which moderate configuration and integration is required; interaction with vendor resources remotely or onsite may be required.
3. Integrates applications with moderately complex interfaces based on specifications provided.
4. Provides 24x7 primary and/or secondary support for one or more applications classified as niche, core, or mission-critical. 
5. Supports the request and analysis phases of SDLC by producing required documentation and estimates with review by more senior staff.
6. Executes the design, development, and implementation phases of SDLC by producing the prescribed deliverables with review by more senior staff.
7. Participates on an Application Development and Support team as well as project teams under the direction of their manager, senior team members, or project managers.  May function as Technical Lead on small projects.
8. Acquires and maintains knowledge of business areas relevant to projects and application support assignments.
9. Acquires and maintains appropriate technical skills.

SUPERVISION

Indirect Supervision:      Provides no direct supervision, but may be assigned a leadership role that could

include overseeing contract resources and/or junior staff.

QUALIFICATIONS

Education

Required:            Bachelor’s degree in Information/Computer Science, Business Administration,                                                             Engineering, Mathematics, Information Systems or equivalent discipline.  In lieu of

Bachelor’s degree, additional years related experience may be considered.

Licenses/Certifications

Preferred:           At least one professional certification in specific job-related disciplines.

Related Experience

Required:            Two years of experience in systems analysis, design, and development.  In lieu of

Bachelor’s degree, a minimum high school diploma and 4+ additional years related experience may be considered.

Preferred:           Four years of experience in systems analysis, design, and development.

Knowledge/Skills/Abilities (KSA)

Required:

• Working knowledge of business software applications and hardware technologies.  Stays current with IT industry trends and emerging technologies.
• Good verbal, written, analytical, and interpersonal skills.  Effectively presents information to their team and department as needed.
• Understands project plans and is able to clearly articulate their role, project goals, and timelines.  Develops project plans for small projects.
• Comprehends technical design specifications and possesses knowledge of development tools and technologies in support of the Information Technology Architecture.  Authors technical design specifications for small projects.
• Proficient with the Microsoft Office suite. 

Level 3 - Senior Systems Analyst

The Senior Systems Analyst develops complex software and integrates applications with complex interfaces based on specifications provided.  Creates and reviews technical design specifications. Works under limited supervision and mentors junior staff.

PRIMARY DUTIES AND RESPONSIBILITIES

1. Develops complex software based on specifications provided.  Collaborates with Business Systems Analysts and/or Business Partners to develop software specifications.
2. Implements software packages for which in-depth configuration and integration is required; drives substantial interaction with vendor resources.
3. Integrates applications with complex interfaces based on specifications provided.
4. Provides 24x7 primary and/or secondary support for one or more applications classified as niche, core, or mission-critical. 
5. Supports the request and analysis phases of SDLC by producing required documentation and estimates; reviews deliverables produced by junior staff.
6. Executes the design, development, and implementation phases of SDLC by producing the prescribed deliverables; reviews deliverables produced by junior staff.
7. Participates on an Application Development and Support team as well as project teams under the direction of their manager or project managers.  May function as Technical Lead on any project.
8. Acquires and maintains knowledge of business areas relevant to projects and application support assignments.
9. Acquires and maintains appropriate technical skills and mentors junior staff.  Participates in developing and driving standard practices within their team.

SUPERVISION

Indirect Supervision:      No direct supervision.  Frequently assigned a leadership role that could include

overseeing contract resources and/or junior staff.

QUALIFICATIONS

Education

Required:            Bachelor’s degree in Information/Computer Science, Business Administration,                                                             Engineering, Mathematics, Information Systems or equivalent discipline.  In lieu of

Bachelor’s degree, additional years related experience may be considered.

Licenses/Certifications

Preferred:           One or more professional certifications in specific job-related disciplines.

Related Experience

Required:            Six yea