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Remote Synergy Call Center Jobs in Oregon (NOW HIRING)

Senture

Help Desk Call Center Representative

$18 - $23/hr

Overview The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing ... This position is fully remote (work from home). Important: You must complete assessments!

Climate First Bank

Director of Customer Experience

OR · Remote

Build remote call center structures, staffing models, operating hours, & escalation frameworks. * Own customer support function & provide regular insights & performance reporting to executive team ...

CLEAResult

Remote Outbound Sales Specialist

OR · Remote

$18/hr

To join us as a Remote Outbound Specialist for Integrated Customer Services ... This isn't your typical call center job - we are an outbound contact center focused on securing ...

AmeriSave Mortgage Corp.

$130K - $150K/yr

This fully remote role will focus on data-driven optimization of our call center operations to maximize contact rates, conversion, and profitability. This is a fast-paced, high-ownership environment ...

Senture

Member Engagement Coordinator

$15/hr

Call center hours: Monday-Friday, 8 AM-8 PM EST; Saturday-Sunday, 9 AM-5:30 PM EST. * Competitive benefits, PTO, growth, and development opportunities. * This position is fully remote, work from home.

The Hackett Group

Consultant

Portland, OR · Remote

$21 - $26/hr

A Call Center Support Agent serves as the frontline representative of a company, managing a variety ... Remote from home work; consistent internet connection required; professional home office with ...

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All JobsSynergy Call Center JobsRemote Synergy Call Center JobsRemote Synergy Call Center Jobs in Oregon

Remote Synergy Call Center information

What is the difference between Remote Synergy Call Center vs Remote Customer Service Representative?

AspectRemote Synergy Call CenterRemote Customer Service Representative
Required CredentialsHigh school diploma or equivalent; training in call handling and communication skillsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentCall center setup, often with team collaboration toolsHome office or remote setup, focused on individual customer interactions
Employer & Industry UsageCall centers across various industries like telecom, finance, retailCustomer service departments in diverse sectors, including e-commerce and tech

Remote Synergy Call Center roles typically involve handling high volumes of calls in a team environment, requiring specific call handling skills. Remote Customer Service Representatives focus on individual customer interactions, often with more personalized support. Both roles require similar credentials but differ mainly in scope and work environment.

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For Remote Synergy Call Center jobs in Oregon, the most frequently searched job titles are:

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Cities in Oregon with the most Remote Synergy Call Center job openings:

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Help Desk Call Center Representative

Senture

Remote

$18 - $23/hr

Full-time

Re-posted yesterday

Senture rating

6.1

Company rating: 6.1 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

35th of 71 rated call and contact centers

Job description

Overview

The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing exceptional Tier 1 customer support. This role involves handling inquiries from insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies via phone, chat, and email.

This position is fully remote (work from home).

Important: You must complete assessments! Recruiters will not review your application submission until all assessments are complete.

At the end of the application, you'll see a screen titled "Digital Interview." Please wait a moment for the purple link to load-this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process.

Qualifications
  • High School Diploma or GED.
  • Ability to successfully pass a federal background investigation and drug screen.
  • Prior experience as a customer service representative including help desk and ticketing support.
  • Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.
  • Willingness to undergo training for business acumen adoption, service desk operational processes, and information dissemination aligned with a Tier 1 service desk function.
  • Bilingual a plus

Must successfully pass preemployment criteria testing and when applicable, an internet speed test

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Responsibilities
  • Deliver Tier 1 service desk support for various stakeholders, including insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies.
  • Assist with account access issues, such as password resets and unlocking accounts for marketplace applications, including COTS products like TIBCO MFT.
  • Log user inquiries in ServiceNow and assign them to the appropriate internal groups before escalating to Tier 2 support.
  • Triage inquiries based on marketplace functions and direct them to the relevant marketplace systems or CCIIO business groups, utilizing skills and knowledge acquired through training.
  • Provide general policy information as supplied by business owners and Tier 2 systems.
  • Offer process guidance to requesters based on information provided by business owners and Tier 2 support teams.
  • Perform other duties and tasks as assigned.
Employment Type: FULL_TIME

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