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Remote Call Center Assistant Jobs in Oregon (NOW HIRING)

Humana

Medicare Call Center Rep

OR · On-site +1

$19.24/hr

As part of your career development for this position, you may be asked to assist with other lines ... Travel: While this is a remote position, occasional travel to Humana's offices for training or ...

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All JobsRemote Call Center Assistant JobsRemote Call Center Assistant Jobs in Oregon

Remote Call Center Assistant information

What is the difference between Remote Call Center Assistant vs Customer Service Representative?

AspectRemote Call Center AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentRemote, home-based call center settingRemote or on-site customer service centers
Industry UsageCommon in call centers across various industriesWidespread in retail, telecom, and service sectors
Job FocusHandling inbound/outbound calls, scheduling, data entryAssisting customers, resolving issues, providing product info

Both roles involve customer interaction and require good communication skills. The Remote Call Center Assistant typically focuses on call handling and administrative tasks in a remote setting, while the Customer Service Representative may have a broader role in assisting customers across various channels. Both jobs are essential in customer support and often share similar credentials and work environments.

What are the most commonly searched types of Remote Call Center jobs in Oregon? The most popular types of Remote Call Center jobs in Oregon are:
What are popular job titles related to Remote Call Center Assistant jobs in Oregon? For Remote Call Center Assistant jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Assistant jobs in Oregon look for? The top searched job categories for Remote Call Center Assistant jobs in Oregon are:
Remote Call Center Assistant jobs near you
Call Center Specialist (remote in Oregon)

Call Center Specialist (remote in Oregon)

Greater Oregon Behavioral Health, Inc

Portland, OR • Remote

$18/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

Description

Here at GOBHI, we understand and support diversity by appreciating it and encouraging it by creating a culture of dignity and respect for our employees. We are honored to be an Equal Opportunity Employer.


GOBHI has an immediate opening for a two full-time Brokerage Intake Specialists (Call Taker). This remote position will be based out of the employee's home located in the state of Oregon or accepted radius.


The Brokerage Intake Support Specialist will support with answering phones and responding to members. They perform computer data entry, inquiry requests and provide clerical duties to support the Medical Brokerage Call Center.


Essential duties include:

  • Data Entry of ride and billing information for completed rides.
  • Maintains records and reports within areas of responsibility.
  • Processes incoming and outgoing mail.
  • Prepares denial letters to CCO.
  • Prepares and maintains records for quality control.
  • Fields incoming phone calls.
  • Interviews eligible clients to obtain sufficient information to take ride request.
  • Provides timely ride assignments to providers.
  • Assesses eligibility according to program regulations.
  • Documents rides that providers are unable to provide and assists with arrangements for alternative service delivery.
  • Takes messages and routes calls to other programs.
**Please note that there are multiple ads but we are only hiring one position**

Requirements

What is needed to succeed in this role:

  • Minimum one year experience working in a call center or medical office setting.
  • Superior Customer Service skills.
  • Excellent communication skills, both verbal and written.
  • Technology Savvy - proficient in Microsoft Office software and Google Suites.
  • Strong and reliable internet connection.
  • Flexible; able to multi-task in response to time sensitive and changing situations.
  • Handles highly sensitive and confidential information.
  • Positive attitude - ability to approach problems in a positive manner.
  • Education - High School Diploma or equivalent.
  • Bilingual in Spanish preferred but not required.

What we offer:

  • Competitive salary - starting at $18.00 per hour
  • $2.00 per hour additional compensation for proven bilingual skills
  • Medical, dental and vision insurance for you and dependents
  • 22 paid time off days and 12 paid holidays
  • EAP
  • FSA, with a $500 employer contribution
  • Triple AAA insurance
  • Wellness benefits
  • 401k contribution, including 6.5% employer contributions
  • Internet reimbursement

About GOBHI:

Founded in 1994, Greater Oregon Behavioral Health, Inc. is an innovative behavioral health organization that serves communities across Oregon. GOBHI is a 501(c)(3) nonprofit corporation that is charged with administering the behavioral health Medicaid benefit, non-emergent medical transportation and community engagement in 12 rural and frontier counties in Oregon.


GOBHI is a co-owner of the Eastern Oregon Coordinated Care Organization, along with Moda Health, and also provides various direct services statewide. GOBHI is committed to better health, better care, and lower costs. Please visit www.gobhi.org to learn more about our mission and services.

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