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Remote Surveillance Manager Jobs in Michigan (NOW HIRING)

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Remote Surveillance Manager information

What is a remote surveillance manager?

Remote Surveillance Managers are professionals responsible for overseeing security operations and monitoring surveillance systems from a remote location. They manage teams or systems that use cameras, sensors, and other technologies to ensure the safety and security of assets, facilities, or information. Their duties often include analyzing security footage, responding to incidents, coordinating with on-site personnel, and ensuring compliance with security protocols. This role is increasingly important as organizations adopt remote monitoring solutions to enhance security and reduce costs.

What are the key skills and qualifications needed to thrive as a remote surveillance manager?

To thrive as a Remote Surveillance Manager, you need a strong background in security management, incident analysis, and risk assessment, often supported by a degree in criminal justice or a related field. Familiarity with CCTV systems, video management software, and relevant certifications such as CPP (Certified Protection Professional) are commonly required. Exceptional attention to detail, problem-solving ability, and effective communication skills set top performers apart in this role. These competencies ensure efficient threat detection, incident response, and the overall safety and security of assets managed remotely.

How does a remote surveillance manager typically collaborate with on-site security teams to ensure effective monitoring and response?

As a Remote Surveillance Manager, you will regularly coordinate with on-site security personnel to verify incidents, relay critical information, and guide real-time responses. This role often requires establishing clear communication protocols and using centralized monitoring platforms to ensure that both remote and on-site teams are aligned. Effective collaboration is key for timely incident escalation, accurate reporting, and seamless handoffs during shift changes. Building strong relationships with on-site staff helps foster mutual trust and ensures a cohesive approach to site security.

What is the difference between Remote Surveillance Manager vs Remote Security Supervisor?

AspectRemote Surveillance ManagerRemote Security Supervisor
CredentialsTypically requires security certifications (e.g., CPP, PSP)Often requires similar security certifications
Work EnvironmentOversees surveillance systems remotely, manages teamsSupervises security staff and monitors security operations remotely
Industry UsageCommon in security firms, corporate security, government agenciesUsed in similar sectors, focusing on security staff oversight
Search IntentPeople comparing surveillance management rolesPeople looking for security supervision roles

The Remote Surveillance Manager and Remote Security Supervisor roles share similar credentials and work environments, both focusing on security oversight remotely. The main difference lies in scope: the Surveillance Manager often manages surveillance systems and teams directly, while the Security Supervisor supervises security staff and operations. Both roles are prevalent in security industries and serve similar purposes, with the titles used interchangeably depending on the organization.

What are popular job titles related to Remote Surveillance Manager jobs in Michigan?

For Remote Surveillance Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Remote Surveillance Manager jobs in Michigan look for?

The top searched job categories for Remote Surveillance Manager jobs in Michigan are:

What cities in Michigan are hiring for Remote Surveillance Manager jobs?

Cities in Michigan with the most Remote Surveillance Manager job openings:

Remote Surveillance Manager jobs near you
Infographic showing various Remote Surveillance Manager job openings in Michigan as of June 2026, with employment types broken down into 92% Full Time, 5% Part Time, and 3% Nights. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution.

Remote Field Operations Coordinator

Kastle Systems

Plymouth, MI • On-site, Remote

Full-time

Posted 5 days ago

Kastle Systems rating

9.1

Company rating: 9.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

3rd of 118 rated security

Job description

Overview
Together, We Enhance Innovation and Growth
i2G specializes in advanced physical electronic security and life safety solutions. I2G has proven experience in surveillance, access control, and intrusion detection systems, biometrics, fence sensors, radars, ground sensors, anti-drone technologies, and more. We excel in design, project management, commissioning, and enterprise technology integrations.
i2G's mission is to provide the products and services that meet our customers' needs to give them a vital advantage in today's market, helping to protect what matters most.
The Field Operations Coordinator plays a vital role in optimizing field service delivery by managing technician scheduling, dispatching, and service ticket workflows. This role serves as the central liaison between field service technicians, project teams, and clients, ensuring work orders are executed efficiently, tracked accurately, and closed out in a timely manner.
Responsibilities
Technician Scheduling & Dispatch
  • Manage daily scheduling, dispatching, and routing for field technicians to optimize route efficiency, project timelines, and SLA commitments.

  • Serve as the primary point of contact for technicians regarding schedule adjustments, on-site delays, emergency dispatches, and logistical support.

  • Coordinate with project managers and operations leadership to allocate field resources according to skill sets, certifications, and project priorities.

Ticket Lifecycle & Workflow Management
  • Monitor and manage the full lifecycle of service and work order tickets from creation through completion in the ticketing system.

  • Review technician notes, parts usage, and labor hours for accuracy and completeness before closing tickets.

  • Track outstanding, delayed, or escalated tickets, proactively resolving bottlenecks to ensure high first-time fix rates and prompt issue resolution.

Cross-Functional & Customer Coordination
  • Communicate proactively with clients regarding technician arrival windows, service updates, and follow-up requirements.

  • Collaborate with procurement and warehouse teams to verify that required materials, parts, and equipment are available prior to technician dispatch.

  • Coordinate with internal engineering, project management, and billing teams to ensure seamless handoffs and accurate job costing.

Operational Reporting & Process Improvement
  • Generate weekly and monthly metrics on technician utilization, ticket resolution times, and schedule adherence.

  • Identify recurring workflow bottlenecks and recommend process improvements for dispatch and ticket completion.

  • Assist in maintaining standard operating procedures (SOPs) for dispatch and field service workflows.

Qualifications
  • Associate or Bachelor's degree in Business Administration, Operations, Supply Chain, or a related field (or equivalent practical experience).

  • 2+ years of experience in operations coordination, service dispatch, field service coordination, or technical scheduling.

  • Proven experience utilizing ticketing systems, Field Service Management (FSM) software, or CRM platforms (e.g., Salesforce, ServiceNow, ConnectWise, Jira).

  • Familiarity with physical security, low-voltage, life safety, or telecommunications field operations is strongly preferred.

  • Strong organizational, multitasking, and problem-solving skills in a fast-paced environment.

  • Excellent written and verbal communication skills, with a focus on cross-functional collaboration and customer service.

  • Proficiency with the Microsoft Office Suite (especially Excel and Outlook) and Google Workspace.

Company Overview
This is a Field Operations Coordinator opportuity with i2G Systems. Learn more about i2G Systems: https://www.i2gsystems.com
"Kastle Systems Makes Strategic Investment in i2G Systems, Strengthening Leadership in Serving High-Security Industries and High-Value, Large Scale Facilities" Read More About the Partnership Here:
https://www.kastle.com/kastle-systems-makes-strategic-investment-in-i2g-systems-strengthening-leadership-in-serving-high-security-industries-and-high-value-large-scale-facilities/
Equal Opportunity Statement
At i2G Systems, we believe that diversity makes us stronger - at work and in the world. i2G Systems is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.

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