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Remote Support Jobs in Vernon, CT (NOW HIRING)

Acusensus United States

Helpdesk Support

East Hartford, CT · Remote

$19.75 - $26.50/hr

Deliver remote support for trailer and vehicle setup and certification operations. * Troubleshoot remote camera systems and manage L1 responses, from power cycling to database changes. * Document ...

System One

Asset Manager - Hospital Setting

Hartford, CT · Remote

$70K - $125K/yr

Coordinate troubleshooting and diagnostic efforts on-site with remote support teams. Requirements * 3-4 years of experience in mechanical construction with a large mechanical subcontractor or MEP ...

System One

Asset Manager - Hospital Setting

Hartford, CT · Remote

$70K - $125K/yr

Coordinate troubleshooting and diagnostic efforts on-site with remote support teams. Requirements * 3-4 years of experience in mechanical construction with a large mechanical subcontractor or MEP ...

System One

Asset Manager - Hospital Setting

Hartford, CT · Remote

$70K - $125K/yr

Coordinate troubleshooting and diagnostic efforts on-site with remote support teams. Requirements * 3-4 years of experience in mechanical construction with a large mechanical subcontractor or MEP ...

System One

Asset Manager - Hospital Setting

Hartford, CT · Remote

$70K - $125K/yr

Coordinate troubleshooting and diagnostic efforts on-site with remote support teams. Requirements * 3-4 years of experience in mechanical construction with a large mechanical subcontractor or MEP ...

System One

Asset Manager - Hospital Setting

Hartford, CT · Remote

$70K - $125K/yr

Coordinate troubleshooting and diagnostic efforts on-site with remote support teams. Requirements * 3-4 years of experience in mechanical construction with a large mechanical subcontractor or MEP ...

System One

Asset Manager - Hospital Setting

Hartford, CT · Remote

$70K - $125K/yr

Coordinate troubleshooting and diagnostic efforts on-site with remote support teams. Requirements * 3-4 years of experience in mechanical construction with a large mechanical subcontractor or MEP ...

System One

Asset Manager - Hospital Setting

Hartford, CT · Remote

$70K - $125K/yr

Coordinate troubleshooting and diagnostic efforts on-site with remote support teams. Requirements * 3-4 years of experience in mechanical construction with a large mechanical subcontractor or MEP ...

System One

Asset Manager - Hospital Setting

Hartford, CT · Remote

$70K - $125K/yr

Coordinate troubleshooting and diagnostic efforts on-site with remote support teams. Requirements * 3-4 years of experience in mechanical construction with a large mechanical subcontractor or MEP ...

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Remote Support information

See Vernon, CT salary details

$14

$26

$44

How much do remote support jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for remote support in Vernon, CT is $26.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What Are Remote Support Jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are some common challenges faced by professionals in a Remote Support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.
More about Remote Support jobs
What are popular job titles related to Remote Support jobs in Vernon, CT? For Remote Support jobs in Vernon, CT, the most frequently searched job titles are:
What job categories do people searching Remote Support jobs in Vernon, CT look for? The top searched job categories for Remote Support jobs in Vernon, CT are:
What cities near Vernon, CT are hiring for Remote Support jobs? Cities near Vernon, CT with the most Remote Support job openings:
Remote Support jobs near you
Infographic showing various Remote Support job openings in Vernon, CT as of July 2026, with employment types broken down into 84% Full Time, 11% Part Time, and 5% Contract. Highlights an 59% Physical, 4% Hybrid, and 37% Remote job distribution, with an average salary of $54,152 per year, or $26 per hour.

Helpdesk Support

Acusensus United States

East Hartford, CT • Remote

$19.75 - $26.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

About us
Acusensus pioneers intelligent road safety enforcement solutions that can be rapidly deployed to address road safety challenges. Our mission is simple: changing behaviours, saving lives. Using advanced AI and hardware technology, we deliver fixed-location, trailer-based, and vehicle-based enforcement solutions for governments across Australia, the US, the UK, and New Zealand. Founded in 2018, we've grown into a genuinely global technology company - and we're looking for people who want their work to matter.

About the role
You'll be the frontline of our Help Desk operation, supporting a 24/7 roster and ensuring our enforcement technology stays online, accurate, and ready to deliver prosecutable evidence when it matters.

What you'll do:

  • Provide day-to-day Help Desk services and escalate unresolved issues to the appropriate point of contact.
  • Monitor alarms and system performance indicators across deployed assets.
  • Deliver remote support for trailer and vehicle setup and certification operations.
  • Troubleshoot remote camera systems and manage L1 responses, from power cycling to database changes.
  • Document responses and findings clearly for L2 escalation.
  • Support onboarding and training of new Help Desk team members.
  • Maintain accurate records and contribute ideas to improve Help Desk processes.

Requirements

About you
You're organised, technically curious, and calm under pressure and known as someone who genuinely enjoys solving problems and keeping systems running.

You'll bring:

  • A High School Diploma
  • Minimum 3 years of help desk or technical support experience.
  • Technical proficiency in Help Desk requirements and methodologies
  • Experience with remote troubleshooting and day-to-day support workflows.
  • Experience working with ticketing systems.
  • Experience supporting operations teams and field road safety trailer operators.
  • Eligibility to work in the United States.
  • Availability to work rotating shifts.
  • Strong active listening, attention to detail, and problem-solving skills
  • Well-developed interpersonal and communication skills
  • Solid numerical and analytical ability
  • Willingness to undergo pre-employment checks

Desirable:

  • Experience supporting hardware-connected systems such as cameras or vehicles.
  • Experience with Linux operating systems
  • Experience with AWS
  • Willingness to learn basic electrical/mechanical assembly and repairs

A quick note on the realities of the role: this position supports a 24/7 operation, so early mornings, evenings, or weekend work will come up

Benefits

Why join us?

Work that saves lives
You'll keep the Help Desk running behind Acusensus's road safety enforcement solutions deployed across the US to reduce road fatalities and injuries.

Hands-on technical variety
From remote camera troubleshooting to trailer/vehicle setup support and database changes, no two shifts look the same and you'll build real technical depth in Linux and AWS environments along the way.

Benefits

  • Medical, dental and vision
  • 401k
  • PTO starting at 10 days per year

Ready to be part of our mission? Apply now.
Visit www.acusensus.com.au/careers or submit your application directly through this advertisement. If you have any questions or would like to discuss the role in greater detail, please email careers@acusensus.com.


Acusensus is building a diverse and inclusive workplace where everyone feels valued, respected, and empowered to drive positive change. We're committed to fostering an environment where creativity and authenticity are celebrated. No matter your background, if you're passionate about making a difference, we encourage you to apply.

Apply