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Remote Support Jobs in Derby, CT (NOW HIRING)

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Remote Support information

See Derby, CT salary details

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How much do remote support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote support in Derby, CT is $26.13, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $28.46 per hour, depending on experience, location, and employer.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What job categories do people searching Remote Support jobs in Derby, CT look for?

The top searched job categories for Remote Support jobs in Derby, CT are:

What cities near Derby, CT are hiring for Remote Support jobs?

Cities near Derby, CT with the most Remote Support job openings:

Infographic showing various Remote Support job openings in Derby, CT as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,345 per year, or $26.1 per hour.

Compassionate Licensed Professional Counselor for Remote Support at Bend Mental Healthcare Center

Bend Mental Healthcare Center

New Haven, CT โ€ข Remote

Full-time

Medical, Dental, Vision, Retirement

Posted yesterday

New


Job description

Position Overview

Bend Mental Healthcare Center is actively seeking a dedicated and compassionate Licensed Professional Counselor (LPC) to join our team remotely in New Haven, Connecticut. In this full-time position, you will offer critical support to young adults facing mental health challenges, empowering them on their journey to recovery and well-being. This role is ideal for individuals who are passionate about providing meaningful and transformative care within a supportive telehealth environment.

About the Organization

At Bend Mental Healthcare Center, we are more than just a mental health treatment provider; we are a vibrant community dedicated to inspiring change and unlocking human potential. Our core philosophy focuses on supporting young adults aged 18 to 30 through evidence-based practices combined with holistic interventions. As a team, we operate under the principle of "Progress, not Perfection," fostering a culture of introspection, learning, and continuous improvement.

Work Environment

This is a remote position that utilizes telehealth technology to reach clients where they are comfortable and ensure accessibility to our mental health services. While working from the comfort of your home, you will be part of a collaborative and dynamic team that prioritizes innovative approaches to mental health care. Our organization champions flexibility in the workplace, allowing for a work-life balance that enhances both employee satisfaction and client outcomes.

Key Responsibilities

As a Licensed Professional Counselor at Bend Mental Healthcare Center, you will be responsible for an array of engaging and impactful responsibilities, including:

  • Group Therapy Facilitation: Lead and facilitate group therapy sessions to build connections among clients, helping them share experiences and learn from one another.
  • Individual Counseling: Provide personalized therapy for clients, guiding them through their thoughts and emotions, and helping to devise actionable coping strategies.
  • Treatment Planning: Collaborate with clients to design tailored treatment plans that are goal-oriented, taking into account each individualโ€™s needs and preferences.
  • Progress Monitoring: Use various assessment tools and feedback methods to evaluate client progress and efficacy of treatment, making adjustments as necessary.
  • Team Collaboration: Work closely with multidisciplinary team members to coordinate care, discuss treatment strategies, and consult on complex cases, ensuring that all clients receive comprehensive support.
Patient Population / Client Focus

Your focus will be primarily on young adults between the ages of 18 to 30, a critical transitional period in life where numerous individuals encounter mental health challenges. Our clients may experience a variety of issues, including anxiety, depression, and interpersonal difficulties. With a commitment to providing compassionate care, you will play a pivotal role in helping them navigate their unique experiences and achieve their personal goals.

Qualifications

To be considered for the Licensed Professional Counselor position, candidates must possess the following:

  • Current Licensure as a Professional Counselor in the state of Connecticut (LPC).
  • A Bachelor's Degree in Counseling, Psychology, Social Work, or a related field.
  • Strong interpersonal and communication skills, with the ability to build rapport quickly and effectively.
  • A genuine passion for mental health and a commitment to client-centered care.
Preferred Experience

While not mandatory, the following qualifications would enhance your candidacy for this role:

  • Previous experience working with young adults in a mental health, clinical, or therapeutic setting.
  • Familiarity with evidence-based therapeutic modalities such as Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), or Acceptance and Commitment Therapy (ACT).
  • Experience working in telehealth or digital therapy platforms.
Compensation and Benefits

Our organization values the hard work and dedication of our employees. For this role, we offer a competitive salary ranging from USD 85,000 to 100,000 per year. Additional benefits include:

  • Comprehensive health, dental, and vision insurance packages.
  • Retirement savings plan with company matching.
  • Ongoing professional development opportunities, including continuing education units (CEUs) and free clinical supervision.
  • Flexible scheduling and the ability to work from home.
Career Growth Opportunities

We are committed to the growth and development of our team members. At Bend Mental Healthcare Center, you will have access to numerous training programs and professional development opportunities, ensuring that you stay current on the latest therapeutic techniques and practices. We encourage progression within the organization, with pathways for advancing your career in counseling or expanding into leadership roles.

Why Join Our Team

By joining Bend Mental Healthcare Center, you will be part of a dynamic and inclusive community dedicated to making a real difference in the lives of our clients. Your contributions will not only support the mental health of individuals but will foster a culture of inspiration and empowerment among clients, staff, and the broader community. Here, you will truly be able to witness the transformation of lives and relationships firsthand.

Application Information

If you are a passionate and dedicated Licensed Professional Counselor ready to make a meaningful impact, we invite you to apply. Please submit your resume and a cover letter detailing your experience and passion for counseling to . Join us in our mission to change lives and create a positive future for our clients and community.