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Remote Support Jobs in Derby, CT (NOW HIRING)

Hybrid - onsite and remote Responsibilities * Supporting the supplier on-boarding team on daily activities * Data analysis on existing vendor master database * Deep dives into existing vendor ...

Hybrid - onsite and remote Responsibilities * Supporting the supplier on-boarding team on daily activities * Data analysis on existing vendor master database * Deep dives into existing vendor ...

Hybrid - onsite and remote Responsibilities * Supporting the supplier on-boarding team on daily activities * Data analysis on existing vendor master database * Deep dives into existing vendor ...

Hybrid - onsite and remote Responsibilities * Supporting the supplier on-boarding team on daily activities * Data analysis on existing vendor master database * Deep dives into existing vendor ...

Hybrid - onsite and remote Responsibilities * Supporting the supplier on-boarding team on daily activities * Data analysis on existing vendor master database * Deep dives into existing vendor ...

Remote Benefits & Client Support Representative (Entry-Level) Location: Remote (U.S.) Schedule: Full-Time | Flexible Hours About the Opportunity We're growing our remote team and seeking motivated ...

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Remote Support information

See Derby, CT salary details

$14

$26

$44

How much do remote support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote support in Derby, CT is $26.13, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $28.46 per hour, depending on experience, location, and employer.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What job categories do people searching Remote Support jobs in Derby, CT look for?

The top searched job categories for Remote Support jobs in Derby, CT are:

What cities near Derby, CT are hiring for Remote Support jobs?

Cities near Derby, CT with the most Remote Support job openings:

Infographic showing various Remote Support job openings in Derby, CT as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,345 per year, or $26.1 per hour.

Mental Health Counselor (LPC) - Remote Opportunity

Family Support Solutions

Bridgeport, CT โ€ข Remote

Full-time

Medical, Dental, Vision

Posted 16 days ago


Key responsibilities

  • Conduct comprehensive assessments and evaluations to develop tailored therapeutic strategies for clients.

  • Provide evidence-based therapeutic interventions to individuals, couples, families, and groups.

  • Document patient progress and maintain accurate, timely clinical records while adhering to ethical and legal guidelines.


Job description

Position Overview

Family Support Solutions is seeking a dedicated and compassionate Licensed Professional Counselor (LPC) to join our team in a rewarding full-time remote role. As a key part of our mental health services, you will provide individualized therapeutic care, focusing on promoting emotional well-being and personal development for clients, allowing them to overcome barriers and thrive.

About the Organization

Family Support Solutions is a community-focused health clinic based in Bridgeport, Connecticut, dedicated to providing accessible mental health services for individuals and families. We prioritize a client-centered approach, striving to meet the needs of underserved populations who might not have adequate access to traditional therapeutic resources. Our team consists of skilled professionals offering outstanding care, support, and guidance in a safe and nurturing environment.

Work Environment

This full-time position is fully remote, allowing counselors to maintain a flexible working schedule that supports a healthy work-life balance. You will collaborate with a multidisciplinary team of healthcare professionals through virtual communication tools and electronic medical record (EMR) systems. Our organization values continuous development and encourages participation in workshops and training to stay updated with the latest advancements in mental health practices.

Key Responsibilities
  • Conduct comprehensive assessments and evaluations to develop tailored therapeutic strategies for clients.
  • Provide evidence-based therapeutic interventions to individuals, couples, families, and groups, focusing on their unique situations.
  • Employ a variety of therapeutic modalities, such as Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), psychodynamic therapy, and solution-focused therapy, depending on client needs.
  • Document patient progress and maintain accurate, timely clinical records while adhering strictly to ethical and legal guidelines.
  • Engage in regular consultations with other healthcare providers to ensure comprehensive and collaborative care for clients.
  • Participate in ongoing professional development activities, including training on emerging research and therapeutic techniques.
Patient Population / Client Focus

You will work with a diverse range of clients, including individuals struggling with anxiety, depression, trauma, substance misuse, and relationship issues. Our focus on underserved populations means you will play a critical role in making mental health services accessible to those with limited resources, helping to bridge gaps in care and promote overall community health.

Qualifications
  • A Master's degree in Counseling, Psychology, or a related field is required.
  • Active and unrestricted licensing as a Professional Counselor (LPC) in the state of Connecticut.
  • A minimum of two years of counseling experience in a clinical setting is essential.
  • Demonstrated expertise in therapeutic techniques for family therapy, couples therapy, or trauma-informed care.
  • Strong knowledge of legal and ethical standards in mental health practice.
  • Exceptional interpersonal and communication skills to build rapport with diverse clientele.
Preferred Experience
  • Experience working in community health settings and familiarity with EMR software.
  • Specialization or certifications in relevant therapeutic approaches will be considered advantageous.
  • Previous experience in providing group therapy and psychoeducation sessions is a plus.
Compensation and Benefits
  • Competitive annual salary ranging from USD 70,000 to 90,000, based on experience and caseload.
  • Access to comprehensive health benefits, including dental and vision insurance.
  • Opportunities to obtain malpractice insurance and receive multiple client referrals to enhance your practice.
  • Support with billing and documentation tasks to help reduce administrative responsibilities, allowing you to focus more on client care.
  • A significant sign-on bonus upon joining our team, details of which will be discussed during the interview process.
Career Growth Opportunities

At Family Support Solutions, we believe in nurturing our staff's professional development. As part of our commitment to your career advancement, we offer pathways for additional training, specialization opportunities, and leadership roles within our organization. Joining our innovative and supportive team means you can grow both personally and professionally while making a meaningful impact in the lives of your clients.

Why Join Our Team

By becoming a part of Family Support Solutions, you are choosing to make a difference in the lives of individuals and families who deserve quality mental health care. We foster an inclusive, collaborative work culture and place a high value on employee well-being. Your contributions will directly influence community health outcomes, and you will have the opportunity to share in our success as we grow and expand our services.

Application Information

If you are passionate about mental health and are ready to take the next step in your counseling career, we encourage you to apply today by submitting your resume and cover letter. Join our dedicated team at Family Support Solutions and become a vital part of our mission to transform lives through compassionate care.