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Remote Support Jobs in Valley Stream, NY (NOW HIRING)

Agilent

Channel Assist Engineer

New York, NY · On-site +1

$50.62 - $94.90/hr

Providing remote technical support to FSEs working with BioTek (PLXB) Cell Analysis products * Managing PLXB escalations, which includes defining the problem, assembling the escalation team, and ...

Turing

Remote Private Equity Expert

Manhattan, NY · Remote

$100 - $200/hr

Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Fully remote and flexible work environment. * Competitive hourly compensation of ~$100+/hour ...

My IT Crew

Senior IT Support Engineer (Remote)

Brooklyn, NY · On-site +1

$85K - $100K/yr

This position is fully remote anywhere in the United States. Ready to get off the IT machine and ... We have an opening for a Senior IT Support Engineer to join our Service Delivery Team. Senior IT ...

PONOS MGMT INC

New Jersey-RN Case Manager

Jersey City, NJ · Remote

$45 - $60/hr

In this role, the nurse manages a complex caseload of members and provides both remote support and in-person clinical care as needed to achieve optimal health outcomes. Key duties include proactive ...

BK Behavior

Remote BCBA | FREE LBA Support!

Brooklyn, NY · On-site +1

$77K - $95K/yr

Fully remote position with flexible scheduling * No minimum or maximum caseload requirements * No non-compete agreements * LBA Expansion Program with support and reimbursement for additional state ...

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All JobsSupport JobsRemote Support JobsRemote Support Jobs in Valley Stream, NY

Remote Support information

See Valley Stream, NY salary details

$15

$27

$46

How much do remote support jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote support in Valley Stream, NY is $27.25, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $29.66 per hour, depending on experience, location, and employer.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

More about Remote Support jobs

What are the most commonly searched types of Support jobs in Valley Stream, NY?

The most popular types of Support jobs in Valley Stream, NY are:

What are popular job titles related to Remote Support jobs in Valley Stream, NY?

For Remote Support jobs in Valley Stream, NY, the most frequently searched job titles are:

What job categories do people searching Remote Support jobs in Valley Stream, NY look for?

The top searched job categories for Remote Support jobs in Valley Stream, NY are:

What cities near Valley Stream, NY are hiring for Remote Support jobs?

Cities near Valley Stream, NY with the most Remote Support job openings:

Remote Support jobs near you
Infographic showing various Remote Support job openings in Valley Stream, NY as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,679 per year, or $27.2 per hour.

Channel Assist Engineer

Agilent

New York, NY • On-site, Remote

$50.62 - $94.90/hr

Full-time

Posted 4 days ago

Agilent Technologies rating

8.5

Company rating: 8.5 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

32nd of 545 rated manufacturers

Job description

Job Description

A Channel Assist Engineer works in the Global Service Channel Assist group and provides remote technical support to customer-facing teams, including Field Service Engineers (FSEs), Agilent Service Providers (ASPs) and Remote Support Engineers (RSE) agents. This includes reactive actions that result in a timely and cost-effective problem resolution for customer and proactive

preventive actions, in support of Agilent's product portfolio.

Primary responsibilities include:

  • Providing remote technical support to FSEs working with BioTek (PLXB) Cell Analysis products

  • Managing PLXB escalations, which includes defining the problem, assembling the escalation team, and driving the process to quick resolution for the customer

  • Knowledge management, which includes capturing key information from support interactions, creating reusable content, and publishing articles to the Internal Knowledge Base (IKB) to promote FSE and RSE self-help

Additional responsibilities may include:

  • Teaching technical training courses as a Certified Instructor (CIP)

  • Providing voice-of-the-field feedback to the product line

  • Visiting customer sites to help resolve issues when required

We are looking someone who is:

  • Experienced in customer support or operation of BioTek (PLXB) systems

  • Interested in assisting others with technical problems

  • Self-motivated and team oriented

  • Customer-focused and capable of maintaining customer focus throughout the support interaction

Qualifications

  • Bachelor's or master's degree or equivalent

  • 8+ years of relevant experience supporting and/or using BioTek Cell Analysis products

  • Ability to operate within an interrupt-driven environment

  • A customer-first attitude

  • Demonstrated good remote communication skills

  • Demonstrated good situational leadership

  • Strong verbal and written communication skills with the ability to interface with internal and external customers and cross-functional global teams

  • Ability to travel up to 25% (customers visits, training, meetings, etc.)

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least September 2, 2026 or until the job is no longer posted.The full-time equivalent pay range for this position is $50.62 - $94.90/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.Travel Required: 10% of the TimeShift: DayDuration: No End DateJob Function: Services & Support

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