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Remote Support Jobs in Troy, MI (NOW HIRING)

Deskside Support

Southfield, MI · Remote

$18.50 - $23.50/hr

Deskside Support Representative Distributed Client Services Location: Southfield,MI Duration: 1 ... Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to ...

Client Support Advisor

Farmington Hills, MI · On-site +1

$36K - $75K/yr

We are growing fast, and we need a Client Support Advisor who can hit the ground running. You do ... Flexible hours and remote work are possible after training is completed. During the first 90 days ...

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

Showing results 41-60

Remote Support information

See Troy, MI salary details

$13

$24

$42

How much do remote support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote support in Troy, MI is $24.69, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $26.88 per hour, depending on experience, location, and employer.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What are the most commonly searched types of Support jobs in Troy, MI?

The most popular types of Support jobs in Troy, MI are:

What job categories do people searching Remote Support jobs in Troy, MI look for?

The top searched job categories for Remote Support jobs in Troy, MI are:

What cities near Troy, MI are hiring for Remote Support jobs?

Cities near Troy, MI with the most Remote Support job openings:

Infographic showing various Remote Support job openings in Troy, MI as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,350 per year, or $24.7 per hour.

Remote | Crisis Support Agent (Community Care Advocate)

TEKsystems

Detroit, MI • Remote

$19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.


Job description

Community Care Advocate (Crisis Support | Non Profit)

$19/hr | Fully Remote After 2 Weeks of Paid Training | Detroit, MI

Do you enjoy helping others and making a difference in your community? We're hiring Community Care Advocates to support individuals and families by connecting them with critical community resources and assistance programs.

What's in It for You?

$19/hr starting pay

100% Remote after 2 weeks of onsite training in Downtown Detroit

✅ Equipment provided

✅ 6-Month Contract-to-Hire Opportunity

✅ Excellent growth potential and long-term career opportunity

✅ Upon hire, receive a competitive benefits package including:

  • 20 PTO Days
  • 13 Paid Holidays
  • 401(k)
  • Medical, Dental & Vision Insurance
Training & Schedule

Training (Onsite in Detroit):

  • Week 1: 8:30 AM - 5:00 PM
  • Week 2: Same schedule as your trainer

After Training:

  • Work Fully Remote
  • Shift: 12:30 PM - 9:00 PM
What You'll Do
  • Answer inbound calls from individuals seeking assistance and support.
  • Listen with empathy and identify community resources that fit callers' needs.
  • Provide referrals for services such as housing, food assistance, healthcare, utility assistance, childcare, employment resources, and more.
  • Document interactions and maintain accurate records.
We're Looking For
  • Strong customer service and communication skills
  • Compassionate, patient, and professional demeanor
  • Comfortable handling sensitive conversations
  • Basic computer skills and ability to multitask

If you're looking for a rewarding opportunity to help others while working remotely, apply today!

Job Type & Location

This is a Permanent position based out of Detroit, MI.

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.