ZipRecruiter

Log In

2

Remote Support Jobs in Raeford, NC (NOW HIRING)

WellSky

Remote Call Center Agent

Fayetteville, NC · Remote

$15/hr

This is a remote, full-time position. Candidates must be able to work 40+ hours per week ... Medical with Rx, dental, and vision benefits Mental Health support through EAP Paid time off, plus ...

previous pagenext page

Showing results 21-40

All JobsSupport JobsRemote Support JobsRemote Support Jobs in Raeford, NC

Remote Support information

See Raeford, NC salary details

$11

$21

$36

How much do remote support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote support in Raeford, NC is $21.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.41 per hour, depending on experience, location, and employer.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

More about Remote Support jobs

What are the most commonly searched types of Support jobs in Raeford, NC?

The most popular types of Support jobs in Raeford, NC are:

What are popular job titles related to Remote Support jobs in Raeford, NC?

For Remote Support jobs in Raeford, NC, the most frequently searched job titles are:

What job categories do people searching Remote Support jobs in Raeford, NC look for?

The top searched job categories for Remote Support jobs in Raeford, NC are:

What cities near Raeford, NC are hiring for Remote Support jobs?

Cities near Raeford, NC with the most Remote Support job openings:

Remote Support jobs near you
Infographic showing various Remote Support job openings in Raeford, NC as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $44,701 per year, or $21.5 per hour.

Senior IT Support Engineer

TechnologyAdvice

Lumberton, NC • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

The opportunity

The Sr. IT Support Engineer will play a key role in delivering reliable, hands-on technology support across the organization. This position owns day-to-day ticket management, technical troubleshooting, hardware logistics, and strategic IT projects while serving as a point of contact for complex or unfamiliar issues. The Sr. IT Support Engineer will work closely with the broader IT team to strengthen support practices, improve security and access management, and ensure employees remain productive across Mac, Windows, and cloud-based environments. You must have 4+ years of broad IT experience to succeed in this role.

Location: Nashville, Tennessee

What you'll do
  • Own day-to-day, hands-on IT support including ticket management, technical troubleshooting and strategic projects.
  • Serve as a technical point of contact, investigating complex or unfamiliar issues, identifying root causes and determining the best path forward beyond standard troubleshooting guides.
  • Partner with the IT team to coordinate priorities, share relevant context and maintain consistent support practices across the organization.
  • Configure and support networks, Google Workspace, device-management platforms and other cloud-based systems across Mac and Windows environments.
  • Improve onboarding, offboarding, security and access-management processes to ensure employees are productive and company systems remain protected.
  • Manage hardware logistics, including procurement, inventory, shipping, receiving, repairs, replacements and upgrades.
  • Manage technology-vendor relationships, ensuring reliable service and strong value for the business.
  • Identify recurring issues and process gaps, recommend improvements and lead projects through completion while communicating clearly with technical and non-technical stakeholders.
Who you are
  • 4+ years of IT experience with exposure to multiple areas of IT, including end-user support, security, networks, remote environments and access management.
  • Experience in a SaaS-centric environment using Office 365 or Google Workspace, Slack, MDMs and other cloud-management tools to support 100+ team members.
  • Background supporting both Mac and Windows environments for end users.
  • Strong troubleshooting and critical-thinking skills, with the ability to investigate unfamiliar issues, identify root causes and determine the best path forward rather than relying only on predefined instructions.
  • Ability to think strategically, anticipate challenges and recommend improvements that strengthen IT operations.
  • Demonstrated ownership and sound judgment, including the ability to make decisions, communicate risks and know when escalation is appropriate.
  • Excellent verbal and written communication skills for both technical and non-technical audiences.
  • Organized and detail-oriented, with the ability to manage multiple priorities and adapt quickly as business needs change.
  • Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward

**The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The job holder is expected to accept any reasonable alterations that may from time to time be necessary.**

What we offer you
  • Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
  • Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
  • Remote-First Culture: Work from the comfort of your home.
  • Flexible PTO: Take the time you need, when you need it.
  • Health Coverage: Medical, dental, and vision plans for you and your family.
  • Insurance Protection: Life, AD&D, Short-Term, and Long-Term Disability coverage.
  • 401K with Match: Secure your future with our company-matched retirement savings.
  • Paid Parental Leave: Support for new parents during life's special moments.
  • Wellness Perks: Access Headspace and enjoy monthly fitness reimbursements.
  • Pet Insurance: Care for your furry family members.
  • Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.
  • Book Reimbursement: Get up to 12 books reimbursed per year to fuel your learning.
  • Bucket List Benefit: Celebrate milestones with annual contributions toward your dream adventures after 3 years.
  • In-Office Perks: Enjoy catered lunches for our in-office team.

#LI-Remote

Work authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire in an employer approved US state and must maintain authorization to work in the United States throughout their employment with our company.

Apply