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Remote Support Jobs in Jackson, MI (NOW HIRING)

Liveops

Remote Spanish Bilingual Customer Service

Jackson, MI · Remote

$14 - $17.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Actalent

Distribution Engineer

Jackson, MI · On-site +1

Work Environment This role combines both field and remote work in support of electric distribution projects in the Jackson and Adrian, MI territory. Approximately 10%-20% of your time will involve ...

USAA

Sr. TLE Auto Appraiser

Jackson, MI · On-site +1

$63K - $121K/yr

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The ...

Actalent

Distribution Design Engineering I

Jackson, MI · On-site +1

$29/hr

Design and support electric and gas distribution projects for utility clients. * Conduct field ... Why Join Us? ✅ Hybrid schedule (approximately 70% remote) ✅ Hands-on training and mentorship ...

Leidos

Senior Transmission Line Engineer

Jackson, MI · On-site +1

$73K - $132K/yr

This position is 100% REMOTE but candidate must reside in Michigan to be considered. You should ... Construction Management and Support Why Leidos: At Leidos, we deliver innovative solutions through ...

Optimal Care

Triage Coordinator

Jackson, MI · On-site +1

$18 - $22/hr

We're committed to supporting your professional growth, valuing your expertise, and creating an ... This schedule provides a combination of in-office collaboration during the day and remote work in ...

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Remote Support information

See Jackson, MI salary details

$13

$23

$40

How much do remote support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote support in Jackson, MI is $23.70, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $25.82 per hour, depending on experience, location, and employer.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

More about Remote Support jobs

What are the most commonly searched types of Support jobs in Jackson, MI?

The most popular types of Support jobs in Jackson, MI are:

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For Remote Support jobs in Jackson, MI, the most frequently searched job titles are:

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The top searched job categories for Remote Support jobs in Jackson, MI are:

What cities near Jackson, MI are hiring for Remote Support jobs?

Cities near Jackson, MI with the most Remote Support job openings:

Remote Support jobs near you

Sr. Facilities Engineer - Process Utilities & Capital Strategy

Dart Container

Mason, MI • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Dart Container rating

7.8

Company rating: 7.8 out of 10

Based on 88 frontline employees who took The Breakroom Quiz

35th of 120 rated packaging manufacturers

Job description

Most facilities engineering roles focus on maintaining systems. This role is about shaping the future of them.

We are seeking a Senior Facilities Engineer with broad industrial infrastructure experience to lead the reliability, expansion, and long-term strategy of critical process utility and facility systems supporting manufacturing operations.

This is an ideal opportunity for an engineer who has built a diverse technical foundation!

You will operate at the intersection of engineering, capital planning, operational excellence, and business strategy, serving as a trusted technical leader across utility infrastructure and facility systems.
 

What You'll Do... 

  • Lead Facility and Process Utility System Performance
  • Provide technical ownership and long-term stewardship of critical process utility infrastructure, including systems such as compressed air, process water, vacuum, wastewater, and supporting facility utilities.
  • Drive reliability, capacity, and lifecycle performance
  • Eliminate recurring failures through root cause analysis
  • Develop long-range asset and obsolescence strategies
  • Ensure systems are engineered to support business growth
  • Develop and influence the 5-10-year roadmap for process utility systems and site infrastructure
  • Prioritize investments based on risk, reliability, and business value
  • Identify technologies and improvements that enhance operational efficiency
  • Balance technical and financial considerations in major decisions
  • Manage execution across design, procurement, construction, and startup
  • Deliver projects that increase capacity, reduce risk, and improve operational performance
  • Build a Reliability-Driven Culture
  • Partner with operations and maintenance teams to move from reactive maintenance to engineered reliability
  • Implement predictive and preventive maintenance strategies
  • Use data and performance metrics to drive decisions
  • Improve uptime, asset life, and total cost of ownership
  • Shape Future Infrastructure Strategy

You shift the culture from reactive response to engineered reliability

Measures of Success

  • Improved process utility reliability and system availability
  • Reduction in recurring failures and unplanned downtime
  • Successful delivery of capital projects meeting cost, schedule, and ROI objectives
  • Increased asset performance, capacity, and lifecycle value
  • Stronger engineering and reliability practices across the organization

What You'll Bring...

  • Requires one of the following: 

    • Bachelor's degree and six (6) years of professional design or construction management experience

    • Associate's degree and twelve (12) years of professional design or construction management experience 

  • Experience leading capital projects and infrastructure upgrades
  • Strong knowledge of process utility systems and reliability engineering
  • Proven ability to translate technical challenges into measurable business outcomes
  • Confident ability to communicate complex technical concepts to executive leadership through concise, business-focused recommendations and presentations.
  • Bachelor's degree, preferred
  • Experience with managing building/property protection and loss prevention through third party insurers, preferred 
Role Structure & Travel...
  • Preferred Location: Mason, MI
    • Remote role (U.S. based) - This position is available as a remote role in one of our approved locations*
  • Travel: Up to 50% (domestic & international)
    • Regular on-site engagement at our production locations

*Dart is unable to employ those who currently live in and expect to work out of any of the following U.S. states: Alaska, Arizona, Colorado, Connecticut, Montana, New Mexico, North Dakota, Oregon, Rhode Island, Virginia, West Virginia and Wisconsin, however relocation assistance to the Mason, MI, area may be considered in lieu of full-time remote work. This list is subject to change at Dart's discretion. 

#LI-KS1

Overview: Dart makes everyday products that give people the freedom to enjoy the food & drinks they love, wherever they are. From to-go containers and dinnerware to tamper-evident food packaging and even the red SOLO cup, Dart products have been keeping people on the go and having fun for 65 years.  We're a family-owned, family-focused company of 12,000 employees united by a shared set of values and dedicated to providing exceptional customer service. Headquartered in Mason, MI, with 30 locations in three countries, we're proud of our ability to innovate, manufacture and lead the way with each new generation of quality products.

Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.

Dart Container is a drug-free workplace.  Candidates are subject to a drug test (excluding THC*/marijuana/cannabis) and background check at the time of offer.

*THC testing ONLY when such testing is required by law.
Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

https://www.dartcontainer.com/eeoaa/

If you have a disability and need an accommodation to access this website or for the application process, you should call Dart at (800) 545-3278 Ext 3370 or email us at ADArequests@dart.biz. Relay calls can be made by dialing 711 or the relay number for your state.

If you experience difficulty applying online, you may call (800) 545-3278 Ext 3390 or email us at applicationassistance@dart.biz for assistance.

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