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Remote Support Jobs in Berlin, CT (NOW HIRING)

System One

Asset Manager - Hospital Setting

Hartford, CT · Remote

$70K - $125K/yr

Coordinate troubleshooting and diagnostic efforts on-site with remote support teams. Requirements * 3-4 years of experience in mechanical construction with a large mechanical subcontractor or MEP ...

System One

Asset Manager - Hospital Setting

Hartford, CT · Remote

$70K - $125K/yr

Coordinate troubleshooting and diagnostic efforts on-site with remote support teams. Requirements * 3-4 years of experience in mechanical construction with a large mechanical subcontractor or MEP ...

System One

Asset Manager - Hospital Setting

Hartford, CT · Remote

$70K - $125K/yr

Coordinate troubleshooting and diagnostic efforts on-site with remote support teams. Requirements * 3-4 years of experience in mechanical construction with a large mechanical subcontractor or MEP ...

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How much do remote support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote support in Berlin, CT is $25.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $28.12 per hour, depending on experience, location, and employer.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

More about Remote Support jobs

What job categories do people searching Remote Support jobs in Berlin, CT look for?

The top searched job categories for Remote Support jobs in Berlin, CT are:

What cities near Berlin, CT are hiring for Remote Support jobs?

Cities near Berlin, CT with the most Remote Support job openings:

Remote Support jobs near you

Senior Asset Manager - Hospital Setting

System One

Hartford, CT • Remote

$100K - $165K/yr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 19 days ago

Job description

Job Title: Senior Asset Manager - Hospital Setting Location: Hartford, Connecticut Type: Direct Hire Compensation: $100,000.00 - $165,000.00 Contractor Work Model: Onsite – onsite

Overview

The Asset Manager IV will be responsible to work with a set of company customers to review energy usage and strategies in order to implement the best practices. This will include directly managing the O&M of the CEP for the campus, working with, and mentoring the owner's staff on the O&M and energy usage of multiple facilities as part of a greater campus effort.

Responsibilities

  • Manage the operations and maintenance of the Central Energy Plant (CEP) for a hospital campus, including overseeing subcontractors, operators, and internal service providers.
  • Review daily energy usage and develop strategies for efficiency improvements, providing guidance and best practices.
  • Mentor the owner’s staff on energy management, operational standards, and maintenance practices.
  • Develop, update, and maintain the Plant Operating Manual.
  • Coordinate engineering, procurement, and construction activities with the EPC team, ensuring seamless integration with OMC operations.
  • Conduct on-site troubleshooting and diagnostics in collaboration with remote support teams.
  • Supervise multiple teams of Asset Managers or related staff, ensuring operational excellence and team efficiency.
  • Perform ongoing training for plant operators to maintain high standards of plant operation.
  • Manage the Maintenance Reserve Accounts for the CEP, ensuring proper financial oversight.
  • Ensure the plant operates efficiently and in compliance with applicable building codes and standards.
  • Assist with project management and process improvements within the energy management scope.

Requirements

  • Minimum of 6+ years managing multiple sites or equivalent experience in facility management or mechanical construction.
  • Experience with managing complex central plants or mechanical systems, preferably in hospital or large campus environments.
  • Strong knowledge of building codes and associated standards.
  • Excellent communication and organizational skills, with the ability to multitask in a fast-paced environment.
  • Bachelor’s degree in Mechanical Engineering (ABET Accredited); PE license preferred or FE working towards PE.
  • Willingness to travel 10-25% of the time to job sites or offices.
  • Ability to ascend ladders, climb stairs, work in confined spaces, and lift objects up to 50 pounds.
  • Adaptable to various environmental conditions, including noisy and quiet environments.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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