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Remote Support Jobs in New York (NOW HIRING)

PONOS MGMT INC

New Jersey-RN Case Manager

Jersey City, NJ · Remote

$45 - $60/hr

In this role, the nurse manages a complex caseload of members and provides both remote support and in-person clinical care as needed to achieve optimal health outcomes. Key duties include proactive ...

New

PONOS MGMT INC

New Jersey-RN Case Manager

Jersey City, NJ · Remote

$45 - $60/hr

In this role, the nurse manages a complex caseload of members and provides both remote support and in-person clinical care as needed to achieve optimal health outcomes. Key duties include proactive ...

New

My IT Crew

Senior IT Support Engineer (Remote)

Brooklyn, NY · On-site +1

$85K - $100K/yr

This position is fully remote anywhere in the United States. Ready to get off the IT machine and ... We have an opening for a Senior IT Support Engineer to join our Service Delivery Team. Senior IT ...

PONOS MGMT INC

New Jersey-RN Case Manager

Union, NJ · Remote

$45 - $60/hr

In this role, the nurse manages a complex caseload of members and provides both remote support and in-person clinical care as needed to achieve optimal health outcomes. Key duties include proactive ...

New

PONOS MGMT INC

New Jersey-RN Case Manager

Somerset, NJ · Remote

$45 - $60/hr

In this role, the nurse manages a complex caseload of members and provides both remote support and in-person clinical care as needed to achieve optimal health outcomes. Key duties include proactive ...

New

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Remote Support information

See New York salary details

$15

$28

$48

How much do remote support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote support in New York is $28.50, according to ZipRecruiter salary data. Most workers in this role earn between $21.06 and $31.01 per hour, depending on experience, location, and employer.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What is the easiest remote support job to get hired for?

Entry-level remote support roles, such as help desk technician or customer support agent, are generally the easiest to secure due to lower experience requirements. These positions often require basic technical knowledge, good communication skills, and familiarity with common support tools like ticketing systems, making them accessible for beginners.
More about Remote Support jobs

What are the most commonly searched types of Support jobs in New York?

The most popular types of Support jobs in New York are:

What are popular job titles related to Remote Support jobs in New York?

For Remote Support jobs in New York, the most frequently searched job titles are:

What job categories do people searching Remote Support jobs in New York look for?

The top searched job categories for Remote Support jobs in New York are:

What cities in New York are hiring for Remote Support jobs?

Cities in New York with the most Remote Support job openings:

Remote Support jobs near you
Infographic showing various Remote Support job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $59,274 per year, or $28.5 per hour.

Advanced Technical Support Group Engineer- Remote

Crestron Electronics, Inc.

Rockleigh, NJ • On-site, Remote

$77K - $110K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Crestron Electronics rating

8.7

Company rating: 8.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

19th of 157 rated electronics manufacturers

Job description

At Crestron Electronics, Inc we build the technology that integrates technology.
We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for fortune 500 businesses globally. Our products' are integrated into new high-tech commercial buildings' to include some of the most exciting real estate throughout the world. Our clients include Google, Microsoft, Amazon, LinkedIn and many others. We are the leaders in the most exciting industry in the world!
Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security.
The ATSG Engineer manages the resolution of customer issues either remotely or, when necessary, onsite by applying their advanced technical knowledge and expertise in addition to resources available to them. They must resolve support cases that have been assigned to them, carefully documenting the steps taken to enhance the company support database and managing all communications and follow-up related to the case.
This is a 100% remote opportunity
Responsibilities:
  • Handle escalated Technical Support cases
  • Provide remote assistance and on-site support to Crestron's dealers and customers while working to resolve technical issues that cannot be efficiently resolved through typical phone support channels
  • Stage dealer projects and programs in the process of reproducing and resolving the reported issues
  • Review project designs and programming to ensure they conform to best practices
  • Gather logs, packet captures, and any other data necessary to effectively
  • Perform site surveys to verify installations meet industry and Crestron standards
  • Clearly define and communicate how the customers concerns will be addressed and effectively manage expectations
  • Proactively identify potential conflicts and delays, and work to manage and mitigate project risks
  • Liaison with sustaining engineers and product managers as required to resolve customer concerns

Qualifications:
  • H.S. Diploma or General Education Degree (GED) required
  • Bachelors in EE or CS degree preferred
  • 6-8 years working in the AV industry and 5 years of experience in Customer Support
  • 3-5 years experience with Crestron's proprietary software development tools, including Simpl Windows, Simpl+, Simpl#, and D3Pro
  • Works under minimal supervision with wide latitude for independent judgement
  • Ability to undertake assigned projects with baseline information for completion and evolve project complexity with minimal supervision
  • Ability to read and interpret system schematics, floorplans, etc.
  • Proficient in Microsoft OS environments
  • Proficient in Apple OS and applications desirable
  • Proficient in MS 365 platforms: Excel, Word, PowerPoint required, Teams preferred
  • Moderate / Advanced project management skills
  • Must possess excellent interpersonal/written/verbal communication skills, with the ability to learn new technologies
  • Able to effectively prioritize tasks to maximize benefit to the organization
  • Able to work flexible hours as required by the client
  • Crestron Certified Programmer required
  • Crestron DMC-E Certified required
  • Crestron DMC-N Required
  • 70 % travel

Per applicable state requirements, the annual pay range for this position ($77,000 - $110,000) which consists of base salary (subject to performance), reflects the hiring range for candidates. Also note, an individual's offer may vary from this range as it may be impacted by additional factors, including but not limited to the candidate's hiring location, qualifications, experience, and market factors.
Crestron Electronics offers a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K with company match, Paid Time Off, Holidays, On-site Amenities at NJ Headquarters & TX Facilities, Crestron Market Cafes, and Fitness Centers.
At Crestron Electronics, Diversity, Equity, and Inclusion drive innovation. Crestron's success hinges on continuing to build a workforce of unique individuals whose passion inspires us to create and revolutionize industry-leading products and services. There will always be more to accomplish, and at Crestron, we believe the best way forward is together.
EOE/M/F/D/V
*No Solicitation* Any agency submittal to any employee of Crestron Electronics, Inc by any method of communication will be deemed the sole property of Crestron Electronics Inc.

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