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Remote Student Success Coach Jobs in Raleigh, NC

Varsity Tutors

Academic Coaching Tutor

Raleigh, NC · Remote

$18 - $40/hr

... Academic Coaching tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... students' academic success and understanding. All from the comfort of your home. Why Join Our ...

Varsity Tutors

Academic Coaching Tutor

Durham, NC · Remote

$18 - $40/hr

... Academic Coaching tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... students' academic success and understanding. All from the comfort of your home. Why Join Our ...

Varsity Tutors

Academic Coaching Tutor

Chapel Hill, NC · Remote

$18 - $40/hr

... Academic Coaching tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... students' academic success and understanding. All from the comfort of your home. Why Join Our ...

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All JobsStudent Success Coach JobsRemote Student Success Coach JobsRemote Student Success Coach Jobs in Raleigh, NC

Remote Student Success Coach information

See Raleigh, NC salary details

$19.9K

$43.6K

$62.2K

How much do remote student success coach jobs pay per year?

As of Aug 27, 2026, the average yearly pay for remote student success coach in Raleigh, NC is $43,574.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,500.00 and $50,500.00 per year, depending on experience, location, and employer.

What is a remote student success coach?

A Remote Student Success Coach provides guidance and support to students to help them achieve their academic and personal goals. They work virtually to assist with study strategies, time management, motivation, and overcoming challenges. Coaches may communicate through video calls, emails, or messaging platforms to offer personalized advice and accountability. Their role is to empower students to succeed by fostering self-confidence and resilience.

What are some common challenges remote student success coaches face, and how are they addressed?

Remote Student Success Coaches often encounter challenges such as maintaining student engagement, addressing diverse learning needs, and building rapport without in-person interactions. To address these, coaches use a variety of communication tools—like video calls, chats, and emails—and employ proactive outreach strategies to stay connected with students. They also receive ongoing training in virtual advising and academic coaching best practices, allowing them to adapt their approaches to individual students. Collaboration with faculty and student support teams is frequent, ensuring a comprehensive support network for students’ academic success.

What are the key skills and qualifications needed to thrive in the remote student success coach position, and why are they important?

To thrive as a Remote Student Success Coach, you typically need a background in education, counseling, or student services, combined with experience in mentoring or academic support. Familiarity with virtual communication platforms, learning management systems (LMS), and basic data tracking software is often required. Strong interpersonal skills, active listening, empathy, and the ability to motivate and guide students are crucial for this role. These abilities enable coaches to effectively support student retention, engagement, and achievement in a remote learning environment.

What are popular job titles related to Remote Student Success Coach jobs in Raleigh, NC?

For Remote Student Success Coach jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Student Success Coach jobs in Raleigh, NC look for?

The top searched job categories for Remote Student Success Coach jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Student Success Coach jobs?

Cities near Raleigh, NC with the most Remote Student Success Coach job openings:

Remote Student Success Coach jobs near you
Infographic showing various Remote Student Success Coach job openings in Raleigh, NC as of August 2026, with employment types broken down into 80% Full Time, 10% Part Time, and 10% Contract. Highlights an 3% In-person, and 97% Remote job distribution, with an average salary of $43,574 per year, or $20.9 per hour.

Associate Director of Customer Success (Remote)

Upswing

Durham, NC • On-site, Remote

Full-time

Posted 12 days ago

Job description

About Upswing

Upswing partners with colleges and universities to improve student success and retention through high-impact academic support, including tutoring, coaching, and engagement tools. We work closely with our institutional partners to ensure our services are not only implemented, but deeply adopted, valued, and expanded over time.

The Role

The Associate Director of Customer Success is a hands-on leader responsible for driving partner outcomes, retention, and expansion across a portfolio of Upswing's institutional partners. This role manages and develops a team of HEROs (Higher Education Relationship Officers) while also owning a personal book of business.

This is a highly cross-functional role that blends strategic account management, people leadership, and revenue responsibility, with a strong focus on engagement, utilization, and long-term partner success. MUST BE eligible to work in the U.S. Upswing DOES NOT offer visa sponsorship. If you need visa sponsorship now or in the future, please DO NOT apply.

Key ResponsibilitiesPartner Success, Retention & Expansion

  • Own retention and expansion goals across a defined portfolio of Upswing partners, including a personal book of business.

  • Serve as a trusted advisor to institutional leaders, aligning Upswing services with partner goals around student success, equity, and retention.

  • Identify and execute expansion opportunities (additional services, programs, or campuses) in collaboration with Sales, Product, and Marketing teams.

  • Lead renewal conversations and contribute to forecasting and revenue planning.

  • Proactively manage risk, addressing adoption or satisfaction issues before they impact retention.

Engagement & Utilization

  • Drive strong engagement and utilization of Upswing services across partner institutions.

  • Analyze usage, outcomes, and trends to identify opportunities for improvement, growth, or deeper impact.

  • Partner with HEROs to develop and execute engagement plans that increase awareness, usage, and measurable outcomes.

  • Translate data and insights into compelling partner narratives and executive-level updates.

Team Leadership & Development (HEROs)

  • Manage, coach, and develop a team of HEROs to deliver consistent, high-quality partner experiences.

  • Set clear expectations, goals, and performance metrics tied to retention, expansion, and engagement.

  • Support HEROs in strategic account planning, executive communication, and problem solving.

  • Foster a culture of accountability, collaboration, and continuous improvement within the team.

Cross-Functional Collaboration

  • Work closely with Sales, Marketing, Product, and Operations to ensure a seamless partner experience from onboarding through renewal and expansion.

  • Provide partner feedback and insights to inform product development, service enhancements, and go-to-market strategy.

  • Contribute to the evolution of customer success processes, playbooks, and reporting.

Qualifications

  • 5-7 years of experience in customer success, account management, or client services, preferably in ed tech, SaaS, or higher education.

  • 3+ years of people management experience, with a track record of developing high-performing teams.

  • Experience owning revenue outcomes, including renewals and expansion within an existing customer base.

  • Strong data literacy with the ability to interpret usage and outcomes data to drive strategy and partner conversations.

  • Exceptional communication skills, with experience engaging senior-level stakeholders.

  • Passion for higher education, student success, and equity-focused solutions.

What Success Looks Like

  • High retention rates and consistent expansion across the partner portfolio.

  • Strong engagement and utilization of Upswing services at partner institutions.

  • A high-performing, well-supported HERO team with clear growth and development paths.

  • Trusted, long-term partnerships where Upswing is viewed as a strategic partner-not just a vendor.

Employment Type: FULL_TIME

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