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IBEX IT Business Experts is a purpose-driven organization delivering innovative IT, professional services, and SaaS-based solutions for government and commercial clients. With a culture rooted in agility, accountability, and inclusion, IBEX is a trusted partner for clients across federal agencies, prime contractors, and Fortune-ranked enterprises.

At IBEX, our core values are exemplified through our people, products/services, processes, and daily activities! If you have the skills and experience and align with these core values, this position is for you!

• Passion for Success
• Committed to collaboration and innovative thinking
• Respectful of all perspectives and dedicated to teamwork
• Do the right thing, even when no one is watching
• Improving businesses & communities through collaborative solutions

Human Resources Environmental, Social, and Governance Statement

At IBEX, we recognize that our employees are our greatest asset and the foundation of our success. The Human Resources department is at the forefront of embedding Environmental, Social, and Governance (ESG) principles into the heart of our workplace culture, talent management, and operational practices. Our commitment to ESG within HR reflects our dedication to creating a sustainable, equitable, and ethical working environment for all our employees.

JOB DESCRIPTION

Position: HRIS Fellow (Paycom Workflow & SOP Documentation)

Reports To: VP, Human Resources or Designee

Location: Lubbock, TX - Hybrid or Remote

Salary/Hourly Rate: Hourly, DOE

H&W Rate: N/A – NonSCA Corporate/Internal Role

Type:  Full-Time or Part-Time  Internship/Fellowship Temp-to-Perm (Potential)

Job Summary:

The HRIS Fellow is a paid, developmental role designed for current students, recent graduates, veterans, career changers, and emerging HR/HRIS professionals who are interested in human resources technology, workflow automation, documentation, and operational excellence. This role supports the HR team by helping configure and test Paycom workflows, document HRIS processes, and create standard operating procedures (SOPs), job aids, checklists, templates, and related governance materials.

Under the direction of HR leadership, the HRIS Fellow will help improve employee lifecycle workflows, strengthen HR documentation practices, and support more consistent, efficient, and auditable HR operations. This role does not make independent policy, compensation, payroll, benefits, employee relations, or employment decisions. All workflow configuration, document updates, and process recommendations are subject to review and approval by HR leadership.

Key Responsibilities:

• Support the setup, maintenance, testing, and optimization of Paycom workflows, checklists, document routing, notifications, approval chains, and task assignments for onboarding, offboarding, employee changes, compliance tracking, performance, training, benefits, and related HR processes.
• Draft, update, and maintain SOPs, process maps, user guides, job aids, workflow instructions, FAQs, templates, and version-controlled HRIS documentation in SharePoint or other approved repositories.
• Translate HR process requirements into clear workflow steps, identifying handoffs, approvals, dependencies, controls, bottlenecks, and opportunities for automation or standardization.
• Assist with HRIS testing and user acceptance testing, including test scripts, mock transactions, validation steps, issue logs, and follow-up with internal users or Paycom support as directed.
• Help maintain Paycom data integrity through audits, data-cleanup support, field validation, workflow testing, and documented quality checks.
• Support HR reporting by helping build, update, organize, or validate standard reports, dashboards, trackers, audit files, and recurring HR operational metrics.
• Partner with HR, Payroll, Finance, Recruiting, Operations, and managers to understand process needs and develop practical end-user guidance.
• Maintain HRIS change logs, workflow inventories, SOP registers, document-review cycles, and related governance tools to support continuity and accountability.
• Prepare meeting notes, project trackers, workflow status updates, and implementation summaries for HR leadership.
• Protect confidential employee, compensation, benefits, payroll, medical, and business information in accordance with IBEX policies, access controls, and applicable privacy and security expectations.
• Participate in regular coaching, check-ins, and workflow demonstrations; incorporate feedback to improve technical accuracy, documentation quality, and user experience.
• Perform other HRIS, HR operations, documentation, and continuous improvement duties as assigned.

Learning & Development Objectives:

• Build practical experience in HRIS workflow design, Paycom configuration support, HR operations, SOP writing, process mapping, and compliance-aware documentation.
• Develop working knowledge of employee lifecycle processes, HR data controls, access considerations, and change management practices.
• Strengthen business writing, project coordination, stakeholder communication, critical thinking, and systems-based problem-solving skills.
• Develop a professional portfolio of sanitized workflow maps, SOP samples, checklists, and process improvement summaries that demonstrate practical HRIS and documentation capability.

Qualifications:

• Enrollment in or completion of a program in Human Resources, Business Administration, I/O Psychology, Management Information Systems, Information Technology, Project Management, Communications, Technical Writing, or a related field is preferred but not required.
• Open to current students, recent graduates, veterans, career changers, and candidates with relevant administrative, technology, operations, documentation, or process improvement experience.
• Strong interest in HRIS, HR operations, systems configuration, workflow automation, process improvement, SOP writing, and documentation management.
• Strong proficiency in MS Office, SharePoint, Teams, Excel, and online software applications. Ability to learn Paycom and other HR technology platforms quickly.
• Prior Paycom, HRIS, payroll, HR operations, workflow, document control, SOP writing, process mapping, or project coordination experience is preferred but not required.
• Excellent organizational, time management, critical thinking, and written communication skills with strong attention to detail.
• Ability to translate complex or ambiguous processes into clear, step-by-step documentation for HR, managers, and employees.
• Comfortable asking questions, documenting requirements, testing workflows, organizing feedback, and incorporating revisions.
• Ability to multitask, work with a sense of urgency, and remain composed in a fast-paced, confidential HR environment.
• Ability to build rapport with others and communicate professionally with employees, managers, vendors, and internal stakeholders.
• Must have current U.S. work authorization.
• Alignment with company Core Values and commitment to maintaining confidentiality.

Preferred Tools & Exposure:

• Paycom or other HRIS/HCM platforms.
• SharePoint, Microsoft Teams, Excel, Forms, Planner, PowerPoint, Visio, Lucidchart, Canva, or similar documentation and process-mapping tools.
• HR workflow areas such as onboarding, offboarding, personnel actions, benefits, training, performance, compliance tracking, employee document management, or reporting.
• SOP development, ISO/quality documents, audit readiness, technical writing, or process improvement.

Work Environment, Professional Appearance & Physical Demands

IBEX HQ is a remote-first company for corporate and internal positions. We maintain a camera-on culture to support engagement, accountability, and collaboration across our teams. For roles with our clients, employees must comply with the client’s requirements.

Employees are expected to present themselves professionally in all settings — whether working remotely or in person. Attire should be business casual unless otherwise specified and should reflect the professional standards of our company and, where applicable, those of our clients.

• Corporate/Internal Roles: Remote-first with business casual dress for virtual meetings. Video should remain on during internal and external calls unless otherwise excused.
• Client-Facing Roles: Work environment and dress code are based on the client’s policies and expectations. These changes will be clearly communicated as part of the onboarding process or when assignments are updated.
• Fieldwork/Special Events: Appropriate attire may include IBEX-branded apparel, long pants, closed-toe shoes, and other safety-compliant gear, depending on the task.

Professionalism at IBEX encompasses how we present ourselves — both on camera and in person — as we represent the company and our clients with excellence.

Physical Demands

While most corporate roles are performed in a remote, seated office setting, some positions may occasionally require:

• Sitting or standing for extended periods of time
• Typing or viewing a screen for prolonged durations
• Lifting items up to 15–25 lbs (e.g., marketing materials, laptops, or equipment for in-person events)
• Travel for client meetings, industry events, or internal gatherings (as required)

IBEX will make reasonable accommodations in accordance with the ADA for qualified individuals.

IBEX IT Business Experts, LLC (IBEX) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, IBEX complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.   

IBEX expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of IBEX’s employees to perform their job duties may result in discipline up to and including discharge.

• Enrollment in or completion of a program in Human Resources, Business Administration, I/O Psychology, Management Information Systems, Information Technology, Project Management, Communications, Technical Writing, or a related field is preferred but not required.
• Open to current students, recent graduates, veterans, career changers, and candidates with relevant administrative, technology, operations, documentation, or process improvement experience.
• Strong interest in HRIS, HR operations, systems configuration, workflow automation, process improvement, SOP writing, and documentation management.
• Strong proficiency in MS Office, SharePoint, Teams, Excel, and online software applications. Ability to learn Paycom and other HR technology platforms quickly.
• Prior Paycom, HRIS, payroll, HR operations, workflow, document control, SOP writing, process mapping, or project coordination experience is preferred but not required.
• Excellent organizational, time management, critical thinking, and written communication skills with strong attention to detail.
• Ability to translate complex or ambiguous processes into clear, step-by-step documentation for HR, managers, and employees.
• Comfortable asking questions, documenting requirements, testing workflows, organizing feedback, and incorporating revisions.
• Ability to multitask, work with a sense of urgency, and remain composed in a fast-paced, confidential HR environment.
• Ability to build rapport with others and communicate professionally with employees, managers, vendors, and internal stakeholders.
• Must have current U.S. work authorization.
• Alignment with company Core Values and commitment to maintaining confidentiality.

Preferred Tools & Exposure:

• Paycom or other HRIS/HCM platforms.
• SharePoint, Microsoft Teams, Excel, Forms, Planner, PowerPoint, Visio, Lucidchart, Canva, or similar documentation and process-mapping tools.
• HR workflow areas such as onboarding, offboarding, personnel actions, benefits, training, performance, compliance tracking, employee document management, or reporting.
• SOP development, ISO/quality documentation, audit readiness, technical writing, or process improvement.