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Remote Strategic Account Manager Jobs in Rutland, VT

InsuraTec

Sales Representative (Remote)

Rutland, VT · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Sales Strategy : Plan and execute strategies to meet and surpass sales targets. * Lead Generation ...

Xplor

Account Executive

Rutland, VT · On-site +1

$100K/yr

... tactical and strategic, aim high and put people first in everything they do. Required ... You can work fully remote in this position, provided you have eligible working rights, and are able ...

Xplor

Account Executive

Rutland, VT · On-site +1

... tactical and strategic, aim high and put people first in everything they do. Required ... You can work fully remote in this position, provided you have eligible working rights, and are able ...

EnthuZiastic

Growth Hacker - Remote

Rutland, VT · Remote

... a remote position. User Acquisition: * Develop and execute strategies to acquire new users ... adapt strategies accordingly. Project Management: * Strong project management skills to handle ...

Lantern

Strategy Analyst

Rutland, VT · Remote

... to strategic planning to enable high-impact business decisions during an exciting chapter of ... This is a remote-first role with occasional (~1x month) travel. Responsibilities and Duties:

TEKsystems

Power BI Reporting Analyst

Rutland, VT · Remote

$45 - $50/hr

Power BI Reporting Analyst 100% Remote | Monday-Friday | 8:00 AM-5:00 PM $50/hr | Long-Term ... Collaborate with IT and data teams to identify, validate, and manage data sources. * Write SQL ...

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All JobsStrategic Account JobsRemote Strategic Account Manager JobsRemote Strategic Account Manager Jobs in Rutland, VT

Remote Strategic Account Manager information

See Rutland, VT salary details

$39.9K

$90K

$143.9K

How much do remote strategic account manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for remote strategic account manager in Rutland, VT is $89,989.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,600.00 and $110,100.00 per year, depending on experience, location, and employer.

What is a remote strategic account manager?

A Remote Strategic Account Manager is a sales professional responsible for managing and growing relationships with key clients, all while working from a remote location. Their main role is to understand clients' business needs, develop tailored solutions, and ensure ongoing satisfaction to foster long-term partnerships. They collaborate closely with internal teams and leverage digital communication tools to maintain strong client connections. This position typically requires excellent communication, negotiation, and problem-solving skills, as well as experience in account management or sales. Working remotely allows for flexibility and the ability to serve clients across different regions.

What are the key skills and qualifications needed to thrive as a remote strategic account manager?

To thrive as a Remote Strategic Account Manager, you need strong client relationship management, sales acumen, and a deep understanding of your industry or product line, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, data analysis tools, and virtual collaboration systems is typically required. Exceptional communication, problem-solving, and self-motivation are critical soft skills in a remote environment. These abilities drive client satisfaction, strategic growth, and effective teamwork while overcoming the challenges of remote account management.

How does a remote strategic account manager typically collaborate with cross-functional teams while working offsite?

Remote Strategic Account Managers frequently interact with sales, marketing, customer success, and product teams through virtual meetings, collaborative platforms, and shared project management tools. Establishing clear communication channels and regular check-ins is key to aligning on client goals and delivering integrated solutions. Building strong relationships with internal stakeholders helps ensure that client needs are addressed proactively, even when working remotely. Leveraging technology and maintaining a proactive communication style are essential for success in this distributed work environment.

What is the difference between Remote Strategic Account Manager vs Remote Customer Success Manager?

AspectRemote Strategic Account ManagerRemote Customer Success Manager
Primary FocusBuilding long-term strategic relationships and growth opportunities with key accountsEnsuring customer satisfaction and retention through support and onboarding
Required SkillsAccount management, sales, strategic planningCustomer service, communication, problem-solving
Work EnvironmentCollaborates with sales and marketing teams, often in B2B settingsWorks closely with clients post-sale to ensure success and retention
Common CertificationsAccount management, sales certificationsCustomer service, CRM proficiency

The Remote Strategic Account Manager focuses on developing and expanding relationships with key clients to drive revenue growth, while the Remote Customer Success Manager concentrates on ensuring clients are satisfied and successful with the company's products or services. Both roles require strong communication skills and industry knowledge but serve different stages of the customer lifecycle.

How much does a remote strategic account manager earn?

A remote strategic account manager typically earns between $70,000 and $130,000 annually, depending on experience, industry, and company size. Many roles also include performance bonuses and benefits, with higher salaries often associated with advanced skills in client management and strategic planning.

How much does a remote strategic account manager make?

A remote strategic account manager typically earns between $70,000 and $130,000 annually, depending on experience, industry, and company size. Many roles also include performance bonuses and benefits, with higher salaries often associated with advanced skills in client management and strategic planning.
Remote Strategic Account Manager jobs near you
Infographic showing various Remote Strategic Account Manager job openings in Rutland, VT as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, 1% Contract, and 1% Nights. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $89,989 per year, or $43.3 per hour.

Enterprise Account Manager (Remote)

Mac Mountain LightCraft, LLC

Wood Stock, VT • On-site, Remote

$60K - $75K/yr

Full-time

Medical, Retirement, PTO

Posted 12 days ago

Job description

COMPANY BACKGROUND:
Mac Mountain invests in fiber broadband networks and builds long-term partnerships with municipalities, rural electric co-ops, developers, homebuilders and regional ISPs.
LightCraft, a division of Mac Mountain, delivers comprehensive shared services to fiber network operators across the United States. We specialize in streamlining operations, enhancing customer experiences, and accelerating growth for our partners. Our expertise spans network deployment, customer acquisition, billing and support, and technology management, enabling our clients to focus on core business objectives while leveraging our scalable and efficient solutions. With a commitment to innovation and operational excellence, LightCraft empowers fiber providers to deliver high-speed, reliable internet to communities nationwide.
LightCraft is the operator for GWI, which is a subsidiary of Mac Mountain.
POSITION SUMMARY
We're looking for a customer-focused Enterprise Account Manager to own the post-sale relationship with our highest-value accounts. This role is the primary point of contact for enterprise clients after the deal closes, ensuring white-glove service, retention, and account health - freeing up our sales team to stay focused on new business development.
Beyond day-to-day relationship management, this role owns the operational backbone of the enterprise book of business: the accuracy of our contract and contact records, the discipline of our renewal and retention motions, the mechanics of disconnects and collections, and the channel partner programs that support enterprise growth. Much of this work is currently being built from the ground up, so the right person is as comfortable creating a process as running one.
This position is critical to keeping our enterprise customers happy and our sales team productive. As Mac Mountain's portfolio of fiber broadband brands and markets expands, this role is expected to grow into a cornerstone of our customer operations organization.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Account Relationship Management
  • Serve as the primary post-sale point of contact for enterprise accounts following handoff from sales, managing and growing those relationships over the life of the contract.
  • Lead introductions, onboarding meetings, and ongoing business reviews for VIP and highest-MRR accounts, coordinating executive and technical participation as needed.
  • Provide a white-glove standard of service to top-tier accounts - anticipating needs, closing loops, and making sure nothing falls between departments.
  • Maintain local and regional relationships in the markets we serve, including municipal officials, anchor institutions, and community stakeholders tied to enterprise service.
  • Handle enterprise support escalations end to end, coordinating with network engineering, operations, and billing until resolution.
Contract Lifecycle & Records Integrity
  • Own the enterprise service agreement audit: inventory active contracts, identify gaps, expirations, and non-standard terms, and establish the priority tiers for remediation.
  • Lead legacy contractual cleanup in coordination with the sales and legal teams, bringing inherited and acquired accounts onto current agreement standards.
  • Maintain accurate enterprise contact records across B/OSS and CRM systems, including resolving failed or undeliverable customer communications.
  • Own paperwork follow-through on all account changes - service orders, amendments, upgrades, downgrades, and disconnects - ensuring documentation and systems of record stay in sync.
Renewals, Retention & Revenue Protection
  • Run the enterprise renewal calendar on a quarterly cadence, engaging accounts well ahead of expiration and driving renewals to signature.
  • Build and operate the enterprise retention process, including at-risk account identification, save offers, and structured win-back outreach.
  • Manage the disconnect and collections process for enterprise accounts, coordinating with finance on past-due balances, payment plans, and escalation paths.
  • Administer cancellations and early termination fees, including ETF calculation, customer communication, and exception handling.
  • Manage pricing changes and rate adjustments for enterprise accounts, including copper-to-fiber transitions and legacy rate migrations, with clear customer messaging and internal coordination.
  • Identify upsell and expansion opportunities within the existing base - bandwidth upgrades, additional locations, and added services - and document outcomes accurately in B/OSS and CRM.
Process, Reporting & Scale
  • Document and continuously improve enterprise account management workflows, templates, and knowledge base content so the function is repeatable as it grows.
  • Report on account health, renewal pipeline, churn, and enterprise MRR to leadership on a regular cadence, flagging risks early.
  • Scale enterprise account support across Mac Mountain's portfolio of fiber broadband brands and markets, adapting processes to each network's systems and customer base.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES
  • Experience in B2B account management, customer success, or a similar post-sale role.
  • Comfort with contracts and commercial documents - reading them closely, tracking terms and dates, and knowing when to bring in legal.
  • Strong organizational and administrative skills - you love dotting the i's and crossing the t's.
  • A service-first mentality with the ability to manage multiple enterprise relationships simultaneously.
  • Excellent written and verbal communication skills, including comfort handling billing, pricing, and cancellation conversations with municipal and enterprise clients.
  • Working proficiency with CRM and billing/OSS platforms, and the discipline to keep records clean.
  • Ability to work cross-functionally with sales, marketing, finance, and operations teams.
  • Self-direction in a role where processes are still being built, with the judgment to know what to standardize and what to escalate.
PREFERRED QUALIFICATIONS
  • Background in telecommunications, broadband, ISP, or another infrastructure-services industry.
  • Experience supporting municipal, co-op, education, healthcare, or other public-sector accounts.
  • Familiarity with enterprise connectivity products and terminology (dedicated internet access, transport, SLAs, voice services).
  • Experience with contract remediation, billing audits, or collections.

WORKING CONDITIONS
  • While performing the duties of this job, the employee is regularly required to sit for long periods of time.
  • From time to time, completing required job functions may require travel.
COMPENSATION
  • Base Salary: $60,000-$75,000 depending on qualifications and experience
  • Benefits package including health insurance, paid time off, and retirement plan options (as applicable)
  • Flexible remote work arrangement
REPORTING RELATIONSHIP
This position reports directly to Customer Operations or designated Leadership at LightCraft and works closely with network engineering, operations, billing, and sales teams across all managed networks.

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