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Remote Solarwinds Monitoring Jobs in Oregon (NOW HIRING)

SolarWinds

Federal Premium Support Specialist

OR · On-site +1

This role is fully remote and will be part of the team supporting Federal US-Based customers. Team ... The Technical support engineer is the front-line "trusted advisor" for SolarWinds product users, a ...

Armada

Lead Data Center NOC Engineer

OR · On-site +1

$125K - $157K/yr

Monitor and troubleshoot physical infrastructure using PLC, BMS, and DCIM platforms. * Perform ... Troubleshoot MEP-related issues and coordinate maintenance and remote hands. * Support modular ...

All JobsSolarwinds Monitoring JobsRemote Solarwinds Monitoring JobsRemote Solarwinds Monitoring Jobs in Oregon

Remote Solarwinds Monitoring information

What is a remote SolarWinds Monitoring specialist?

A Remote SolarWinds Monitoring specialist is an IT professional who uses the SolarWinds software suite to monitor, manage, and troubleshoot networks, systems, and applications from a remote location. They are responsible for ensuring the health, performance, and security of IT infrastructure by setting up alerts, analyzing performance data, and responding to issues. This role often involves configuring monitoring tools, generating reports, and collaborating with onsite or distributed teams to maintain optimal operations.

What are the key skills and qualifications needed to thrive as a remote SolarWinds Monitoring specialist?

To thrive as a Remote SolarWinds Monitoring Specialist, you need a solid background in IT infrastructure, network management, and experience with monitoring tools, typically supported by relevant certifications such as CompTIA Network+ or SolarWinds Certified Professional. Proficiency with SolarWinds products (like Network Performance Monitor and Server & Application Monitor), SNMP, and scripting languages is essential. Strong problem-solving, attention to detail, and effective communication skills set standout professionals apart in this role. These competencies are vital for ensuring reliable network performance, rapid incident response, and seamless collaboration with technical teams.

What are some common challenges faced by professionals working in remote SolarWinds Monitoring roles, and how can they be addressed?

Professionals in Remote SolarWinds Monitoring often encounter challenges such as managing alerts from multiple environments, ensuring network uptime, and quickly troubleshooting issues without on-site access. Effective communication with on-site teams and a strong understanding of network infrastructure are crucial for resolving incidents remotely. Utilizing SolarWinds' advanced reporting and automation tools can help streamline monitoring tasks, reduce alert fatigue, and ensure timely response to critical issues. Continuous learning and staying updated with the latest SolarWinds features also enhance efficiency in this role.

What is the difference between Remote Solarwinds Monitoring vs Remote Network Technician?

AspectRemote Solarwinds MonitoringRemote Network Technician
CertificationsNetwork+, Cisco CCNA, Solarwinds certificationsNetwork+, CCNA, CompTIA certifications
Work EnvironmentRemote, monitoring tools, software dashboardsRemote or on-site, troubleshooting network issues
Industry UsageIT, network management, cybersecurityIT, network support, infrastructure management
Job FocusMonitoring network performance, alert managementDiagnosing and resolving network problems

Remote Solarwinds Monitoring and Remote Network Technicians both work in network management but differ in focus. Monitoring roles primarily involve overseeing network performance using tools like Solarwinds, while technicians troubleshoot and resolve network issues. Both roles require similar certifications and often operate remotely, but their daily tasks and responsibilities vary accordingly.

What are popular job titles related to Remote Solarwinds Monitoring jobs in Oregon?

For Remote Solarwinds Monitoring jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Remote Solarwinds Monitoring jobs in Oregon look for?

The top searched job categories for Remote Solarwinds Monitoring jobs in Oregon are:

What cities in Oregon are hiring for Remote Solarwinds Monitoring jobs?

Cities in Oregon with the most Remote Solarwinds Monitoring job openings:

Remote Solarwinds Monitoring jobs near you

Federal Premium Support Specialist - Remote

SolarWinds

OR • On-site, Remote

Full-time

Re-posted 8 days ago

Key responsibilities

  • Respond to and troubleshoot customer issues via phone, email, and remote sessions.

  • Manage support tickets and coordinate with advanced support teams to resolve technical problems.

  • Contribute to and maintain the knowledge base by authoring and editing articles.

SolarWinds rating

7.8

Company rating: 7.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

139th of 247 rated software companies

Job description

Your Role:

We are seeking a Technical Support Engineer to join our US Federal Premium Support team! This role is fully remote and will be part of the team supporting Federal US-Based customers. Team members are encouraged to take the time to provide customers with their full attention by carefully listening to and observing their needs. Demonstrate that they care by consistently being friendly and approachable. Exhibiting consideration for their time by listening emphatically, asking questions, and recommending solutions based on their described needs and objectives. All to ensure customer expectations are exceeded.

Your Impact:

  • The Technical support engineer is the front-line "trusted advisor" for SolarWinds product users, a key contributor to the customer experience through resolving customer issues, educating customer product functionalities, optimizing their monitoring capabilities, and building a knowledge-based library.
  • Effectively demonstrate the ability to discuss and handle CUI in a GCC High enclave.
  • Responding to and/or initiating technical troubleshooting sessions with customers - via phone, email, and remote sessions.
  • Interacting with customers at all levels, with demonstrated ability to communicate with the very basic user to the technically advanced (Network Administrators, System Administrators).
  • Managing and working support tickets per industry best practices utilizing existing CRM systems.
  • Effectively communicating technical information to non-technical customers.
  • Coordinating the resolution of technical issues with Advanced Support Teams and escalating issues per pre-established guidelines.
  • Contributing to our Knowledgebase (author and edit knowledge base articles).
  • Maintaining working lab systems to facilitate reproduction of customer issues.
  • Obtain and maintain SolarWinds Certified Professional (SCP) certifications.
  • This is a fantastic opportunity to get in at the ground level of an international powerhouse. APPLY Today to secure your chance for a new career with many advancement opportunities.

Your Experience:

  • United States citizenship required.
  • Ability to obtain and maintain a United States government security clearance is required.
  • Bachelor's degree in computer science or equivalent education and/or work experience
  • Knowledge of common network services like DNS, Web Servers (IIS, Apache), FTP Servers, Email Servers, and Database Systems Administration
  • Experience in high availability system configuration, troubleshooting, and performance optimization.
  • Strong verbal and written communication skills with experience detailing technical solutions to administrators, end-users, and leadership.
  • Troubleshooting experience (PC hardware/software, browsers, etc.)
  • Understanding of networking protocols TCP/IP, SMTP, FTP, HTTP, SNMP, Syslog, SSH, etc.
  • Professional certifications are a plus: Network+, CCENT, CCNA, MCSE, etc.
  • Experience with SolarWinds or other related technologies (Nagios, Prometheus, etc.) a plus.
  • Solid understanding of Microsoft Windows Server OS administration and troubleshooting.

What SolarWinds employees say

Pay

Hours and flexibility

Workplace

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