Albany, NY · Remote
$72K - $88K/yr
Oversee and enhance digital platforms-including chat systems, VTM software, and AI-powered tools-by ... Maintain audit-ready documentation and participate in risk assessments and penetration testing to ...
Albany, NY · Remote
$72K - $88K/yr
Oversee and enhance digital platforms-including chat systems, VTM software, and AI-powered tools-by ... Maintain audit-ready documentation and participate in risk assessments and penetration testing to ...
Clifton Park, NY · On-site +1
Medical
PTO
For exceptional candidates, we are open to remote employment for individuals residing in Florida ... Perform system testing, validation, and quality assurance during implementations and upgrades.
Clifton Park, NY · On-site +1
Medical
PTO
For exceptional candidates, we are open to remote employment for individuals residing in Florida ... Perform system testing, validation, and quality assurance during implementations and upgrades.
Albany, NY · On-site +1
The QA Analyst should have experience with HR systems testing , preferably in SAP SuccessFactors or similar cloud-based platforms, understand higher education HR processes , and possess excellent ...
Albany, NY · On-site +1
The QA Analyst should have experience with HR systems testing , preferably in SAP SuccessFactors or similar cloud-based platforms, understand higher education HR processes , and possess excellent ...
$18.61 - $23.07
6% of jobs
$23.07 - $27.53
8% of jobs
$31.88 is the 25th percentile. Wages below this are outliers.
$27.53 - $31.99
11% of jobs
$31.99 - $36.45
18% of jobs
The median wage is $38.52 / hr.
$36.45 - $40.91
15% of jobs
$40.91 - $45.37
5% of jobs
$45.37 - $49.84
11% of jobs
$50.30 is the 75th percentile. Wages above this are outliers.
$49.84 - $54.30
13% of jobs
$54.30 - $58.76
8% of jobs
$58.76 - $63.22
4% of jobs
$63.22 - $67.68
1% of jobs
$18
$42
$67
| Aspect | Remote Software Tester | Remote QA Analyst |
|---|---|---|
| Certifications | ISTQB, CSTE | ISTQB, CSTE |
| Work Environment | Remote, collaborative teams, testing labs | Remote, cross-functional teams, testing and analysis |
| Industry Usage | Software development, tech companies | Software, hardware, tech industries |
| Primary Focus | Executing test cases, bug detection | Test planning, quality analysis, process improvement |
Remote Software Testers focus on executing test cases and identifying bugs, while Remote QA Analysts handle broader quality assurance processes, including test planning and process improvements. Both roles require similar certifications and are common in tech industries, but their scope and responsibilities differ slightly.
As a remote software tester, your job is to provide quality assurance or QA for software. In this role, you work from home to identify bugs, test specific features, and support the documenting of any relevant information the programmers need to know about. Remote software testers often specialize in particular types of software, such as medical systems or video games. The basic duties are the same regardless of industry, but some companies may emphasize factors like reliability, user experience, or challenge above others. In this role, you usually work as part of a larger team and may need to work unusual hours as needed.
The most popular types of Software Tester jobs in Schenectady, NY are:
For Remote Software Tester jobs in Schenectady, NY, the most frequently searched job titles are:
The top searched job categories for Remote Software Tester jobs in Schenectady, NY are:
Cities near Schenectady, NY with the most Remote Software Tester job openings:
$72K - $88K/yr
Full-time
Re-posted 24 days ago
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!
The Manager of MSC Digital and VTM leads a 24/7 digital service team responsible for delivering high-touch, high-tech member support through chat, virtual teller machines (VTMs), and web-based platforms. This leader ensures around-the- clock operational excellence, hospitality-focused digital interactions, and development of a high- performing team. Reporting to the Director MSC Voice & Digital, this role is essential in shaping a scalable, seamless digital member experience.
Essential Job Functions/Responsibilities:Lead and coach Digital Supervisors and their teams to deliver exceptional 24/7 digital member service, ensuring a hospitality-forward culture focused on connection, responsiveness, and personalization.
Oversee and enhance digital platforms-including chat systems, VTM software, and AI-powered tools-by collaborating with cross-functional teams and leveraging AI, automation, and data analytics to improve member experiences and forecast service demand.
Monitor and interpret performance metrics (SLAs, KPIs, MSAT, NPS), adjusting strategies to meet quality and service standards and conducting root cause analysis using structured and unstructured data to resolve service disruptions.
Plan and execute staffing models, coverage strategies, and scheduling across shifts to ensure operational continuity and support voice channel operations through cross-training and shared resource planning.
Act as the senior escalation point for complex digital or technical service issues, ensuring compliance with regulatory requirements (e.g., FFIEC, GLBA), cybersecurity protocols, and audit standards.
Maintain audit-ready documentation and participate in risk assessments and penetration testing to uphold security and compliance.
Represent the digital channel in enterprise planning, advocating for member and employee needs across organizational initiatives.
Champion a scalable, seamless digital member experience by aligning operational excellence with high-tech, high-touch service principles.
Ensure continuous improvement in digital service outcomes through data-driven decision-making and strategic leadership
Minimum Job Qualifications:
5+ years of experience in digital banking, remote service, or contact center leadership, including 2+ years in a management role.
Bachelor's degree from an accredited institution or equivalent experience required.
Proven ability to lead high-performing teams in a 24/7 operational setting.
Deep understanding of digital platforms and tools, with a focus on member experience.
Strong leadership, analytical, and communication skills.
Experience with digital banking applications and chat platforms preferred.
Compensation:$72,182 - $88,423, plus a competitive benefits package
Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.
Broadview FCU is committed to ensuring individuals with disabilities and/or those whohave special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at talentacquisition@broadviewfcu.com
