... remote team as an Employee Benefits Specialist. This is an entry-level opportunity designed for ... No prior industry experience is required- comprehensive training, licensing support, and ongoing ...
... remote team as an Employee Benefits Specialist. This is an entry-level opportunity designed for ... No prior industry experience is required- comprehensive training, licensing support, and ongoing ...
... remote team as an Employee Benefits Specialist. This is an entry-level opportunity designed for ... No prior industry experience is required- comprehensive training, licensing support, and ongoing ...
... remote team as an Employee Benefits Specialist. This is an entry-level opportunity designed for ... No prior industry experience is required- comprehensive training, licensing support, and ongoing ...
Remote Customer Service Specialist
Madison, WI · On-site +1
$17.25 - $22.75/hr
Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others
Remote Customer Service Specialist
Madison, WI · On-site +1
$17.25 - $22.75/hr
Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others
Remote Customer Service Specialist
Milwaukee, WI · On-site +1
$16.75 - $22.25/hr
Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others
Remote Customer Service Specialist
Milwaukee, WI · On-site +1
$16.75 - $22.25/hr
Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others
Job Title Software Engineer III - AI/ML Platform Operations - Remote Requisition Number R7739 ... Support deployment, monitoring, maintenance, and lifecycle management of AI/ML solutions and ...
Job Title Software Engineer III - AI/ML Platform Operations - Remote Requisition Number R7739 ... Support deployment, monitoring, maintenance, and lifecycle management of AI/ML solutions and ...
Job Title Software Engineer III - AI/ML Platform Operations - Remote Requisition Number R7739 ... Support deployment, monitoring, maintenance, and lifecycle management of AI/ML solutions and ...
Job Title Software Engineer III - AI/ML Platform Operations - Remote Requisition Number R7739 ... Support deployment, monitoring, maintenance, and lifecycle management of AI/ML solutions and ...
Job Title Software Engineer III - AI/ML Platform Operations - Remote Requisition Number R7739 ... Support deployment, monitoring, maintenance, and lifecycle management of AI/ML solutions and ...
Job Title Software Engineer III - AI/ML Platform Operations - Remote Requisition Number R7739 ... Support deployment, monitoring, maintenance, and lifecycle management of AI/ML solutions and ...
Job Title Software Engineer III - AI/ML Platform Operations - Remote Requisition Number R7739 ... Support deployment, monitoring, maintenance, and lifecycle management of AI/ML solutions and ...
Job Title Software Engineer III - AI/ML Platform Operations - Remote Requisition Number R7739 ... Support deployment, monitoring, maintenance, and lifecycle management of AI/ML solutions and ...
$107K - $142K/yr
The Senior Software Engineer, RPG is a hands-on technical leader responsible for complex IBM i/RPG ... Perform other duties as required to support organizational needs. * Experience using AI-assisted ...
$107K - $142K/yr
The Senior Software Engineer, RPG is a hands-on technical leader responsible for complex IBM i/RPG ... Perform other duties as required to support organizational needs. * Experience using AI-assisted ...
... service and underwriting support during regular and extended hours. The CLS reviews ... Remote/hybrid work is possible.
... service and underwriting support during regular and extended hours. The CLS reviews ... Remote/hybrid work is possible.
... service and underwriting support during regular and extended hours. The CLS reviews ... Remote/hybrid work is possible.
... service and underwriting support during regular and extended hours. The CLS reviews ... Remote/hybrid work is possible.
$107K - $142K/yr
The Senior Software Engineer, RPG is a hands-on technical leader responsible for complex IBM i/RPG ... Perform other duties as required to support organizational needs. * Experience using AI-assisted ...
$107K - $142K/yr
The Senior Software Engineer, RPG is a hands-on technical leader responsible for complex IBM i/RPG ... Perform other duties as required to support organizational needs. * Experience using AI-assisted ...
$121K - $160K/yr
The Senior Software Engineer, RPG is a hands-on technical leader responsible for complex IBM i/RPG ... Perform other duties as required to support organizational needs. * Experience using AI-assisted ...
$121K - $160K/yr
The Senior Software Engineer, RPG is a hands-on technical leader responsible for complex IBM i/RPG ... Perform other duties as required to support organizational needs. * Experience using AI-assisted ...
$121K - $160K/yr
The Senior Software Engineer, RPG is a hands-on technical leader responsible for complex IBM i/RPG ... Perform other duties as required to support organizational needs. * Experience using AI-assisted ...
$121K - $160K/yr
The Senior Software Engineer, RPG is a hands-on technical leader responsible for complex IBM i/RPG ... Perform other duties as required to support organizational needs. * Experience using AI-assisted ...
Systems & Software, a division of Harris; is seeking a Sr Implementation Consultant who will join ... Data Conversion Specialists, Quality Assurance, Technical Support Analysts, and other ...
Systems & Software, a division of Harris; is seeking a Sr Implementation Consultant who will join ... Data Conversion Specialists, Quality Assurance, Technical Support Analysts, and other ...
Systems & Software, a division of Harris; is seeking a Sr Implementation Consultant who will join ... Data Conversion Specialists, Quality Assurance, Technical Support Analysts, and other ...
Systems & Software, a division of Harris; is seeking a Sr Implementation Consultant who will join ... Data Conversion Specialists, Quality Assurance, Technical Support Analysts, and other ...
Systems & Software, a division of Harris; is seeking a Sr Implementation Consultant who will join ... Data Conversion Specialists, Quality Assurance, Technical Support Analysts, and other ...
Systems & Software, a division of Harris; is seeking a Sr Implementation Consultant who will join ... Data Conversion Specialists, Quality Assurance, Technical Support Analysts, and other ...
Support inquiries include questions related to - Hardware, Software, Wireless communications, OTAP ... No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR ...
Support inquiries include questions related to - Hardware, Software, Wireless communications, OTAP ... No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR ...
Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ... Understanding of software support concepts, including application configuration, integrations, and ...
Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ... Understanding of software support concepts, including application configuration, integrations, and ...
Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ... Understanding of software support concepts, including application configuration, integrations, and ...
Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ... Understanding of software support concepts, including application configuration, integrations, and ...
Remote Software Support Specialist information
What does a remote software support specialist do?
A Remote Software Support Specialist provides technical assistance and troubleshooting for software products or services from a remote location. They help users resolve issues via phone, email, chat, or remote desktop tools, often guiding customers step-by-step through problem-solving processes. Their responsibilities also include documenting issues, escalating complex problems, and ensuring customer satisfaction. Strong communication skills and a thorough understanding of the software are essential for this role.
How does a remote software support specialist effectively collaborate with development teams to resolve complex technical issues?
Remote Software Support Specialists frequently partner with software developers to troubleshoot and resolve advanced technical problems reported by users. Collaboration typically involves documenting user issues clearly, reproducing errors, and escalating incidents with detailed logs and user feedback. Effective communication is key, as specialists must bridge the gap between end users and developers, often participating in virtual meetings or using ticketing systems to track progress. This cross-functional teamwork helps ensure that both immediate user concerns and long-term product improvements are addressed.
What are the key skills and qualifications needed to thrive as a remote software support specialist, and why are they important?
To thrive as a Remote Software Support Specialist, you need strong troubleshooting abilities, technical knowledge of relevant software products, and typically a background in IT or computer science. Familiarity with ticketing systems (such as Zendesk or Jira), remote desktop tools, and certification in areas like CompTIA A+ or Microsoft IT support are highly beneficial. Excellent communication, patience, and problem-solving skills help you effectively assist users and de-escalate challenging situations. These competencies are vital for delivering timely, effective support and ensuring user satisfaction in a remote work environment.
What is the difference between Remote Software Support Specialist vs Remote Technical Support Representative?
| Aspect | Remote Software Support Specialist | Remote Technical Support Representative |
|---|---|---|
| Required Credentials | IT certifications, software troubleshooting skills | Basic IT knowledge, customer service skills |
| Work Environment | Remote, technical support teams, software companies | Remote, customer service centers, tech companies |
| Employer & Industry Usage | Software developers, SaaS providers | Internet service providers, hardware vendors |
| Common Search & Comparison | Technical troubleshooting, software issues | Customer support, tech help desk |
The Remote Software Support Specialist focuses on troubleshooting and resolving software-related issues, often requiring technical certifications. In contrast, the Remote Technical Support Representative handles a broader range of technical problems, including hardware and network issues, with a stronger emphasis on customer service skills. Both roles are remote and serve tech-driven industries, but their specific focus and skill requirements differ.
Can I work remotely as a remote software support specialist?
Yes, many remote software support specialists work entirely remotely, providing technical assistance via phone, chat, or email. This role typically requires strong communication skills, familiarity with support tools, and sometimes specific certifications, and it often offers flexible schedules depending on the employer.
What are the most commonly searched types of Software Support Specialist jobs in Wisconsin?
The most popular types of Software Support Specialist jobs in Wisconsin are:
Full-time
Posted 26 days ago
Globe Life Insurance rating
8.0
Based on 22 frontline employees who took The Breakroom Quiz
172nd of 315 rated insurance
Job description
About the Role:
We are seeking motivated individuals to join our growing remote team as an Employee Benefits Specialist. This is an entry-level opportunity designed for candidates who are eager to learn the fundamentals of protecting employees, work directly with members, and support the delivery of benefit solutions. No prior industry experience is required- comprehensive training, licensing support, and ongoing mentorship are provided, with clear opportunities for long term growth and leadership development.
Key Responsibilities:
Engage with members to understand their goals and provide clear, supportive guidance
Assist in developing client-focused strategies under the direction of experienced team leaders
Maintain consistent communication with members to ensure a positive experience
Support follow-up processes and help ensure client needs are met in a timely manner
Collaborate with team members in a fully remote environment
Participate in ongoing training, coaching, and professional development
Gradually take on increased responsibility and leadership tasks as skills develop
Strong communication and interpersonal skills
Coachable, dependable, and self-motivated individuals
Ability to work independently in a remote setting
Interest in leadership development and long-term career growth
Professional attitude with a client-first mindset
What Globe Life Insurance employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Globe Life
Sourced by ZipRecruiter
Our Actions Today have a lasting impact on Tomorrow. Therefore, We aim to inspire everyone in our network to help Make Tomorrow Better. At Globe Life, We empower our Customers by offering products that help secure their Financial Future and Protect them from the unexpected. We give our Employees the chance to give back, Support Initiatives with a Service First Mindset, and Promote from within.
Industry
Insurance services and insurance agencies and brokerages
Company size
1,001 - 5,000 Employees
Headquarters location
McKinney, TX, US