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Remote Software Support Specialist Jobs in Wisconsin

... quality software solutions that meet our business needs. This remote role welcomes candidates ... Develop and maintain RESTful APIs to support various applications. * Write clean, scalable, and ...

... quality software solutions that meet our business needs. This remote role welcomes candidates ... Develop and maintain RESTful APIs to support various applications. * Write clean, scalable, and ...

Economic Support Specialist

Eau Claire, WI · On-site +1

$23.75 - $27.71/hr

... software programs; records, maintains, reviews, and regularly corrects benefit levels and other ... Ability to meet County employment requirements related to remote work, including limits on out-of ...

... software, troubleshooting network usage and computer peripherals , performing system backups and ... remote work environment * Working with ITSM Tools such as Cherwell, Service Now, or SolarWinds ...

New

Hybrid #LI-Hybrid in New Berlin, WI / Remote in the United States. #LI-Remote Your role and ... Stay current with VFD technologies, software updates, and industry trends Our Team Dynamics Our ...

Hybrid #LI-Hybrid in New Berlin, WI / Remote in the United States. #LI-Remote Your role and ... Stay current with VFD technologies, software updates, and industry trends Our Team Dynamics Our ...

Hybrid #LI-Hybrid in New Berlin, WI / Remote in the United States. #LI-Remote Your role and ... Stay current with VFD technologies, software updates, and industry trends Our Team Dynamics Our ...

We are looking for a Customer Success Support Specialist who serves as a primary point of contact ... software systems and tools * Ability to work collaboratively in a remote and cross-functional ...

$50K - $55K/yr

... our software products. You'll report to the Manager, Support Services, and work in a fully remote ... fast-paced environment where problem-solving, clear communication, and modern tools, including AI ...

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Remote Software Support Specialist information

What does a remote software support specialist do?

A Remote Software Support Specialist provides technical assistance and troubleshooting for software products or services from a remote location. They help users resolve issues via phone, email, chat, or remote desktop tools, often guiding customers step-by-step through problem-solving processes. Their responsibilities also include documenting issues, escalating complex problems, and ensuring customer satisfaction. Strong communication skills and a thorough understanding of the software are essential for this role.

How does a remote software support specialist effectively collaborate with development teams to resolve complex technical issues?

Remote Software Support Specialists frequently partner with software developers to troubleshoot and resolve advanced technical problems reported by users. Collaboration typically involves documenting user issues clearly, reproducing errors, and escalating incidents with detailed logs and user feedback. Effective communication is key, as specialists must bridge the gap between end users and developers, often participating in virtual meetings or using ticketing systems to track progress. This cross-functional teamwork helps ensure that both immediate user concerns and long-term product improvements are addressed.

What are the key skills and qualifications needed to thrive as a remote software support specialist, and why are they important?

To thrive as a Remote Software Support Specialist, you need strong troubleshooting abilities, technical knowledge of relevant software products, and typically a background in IT or computer science. Familiarity with ticketing systems (such as Zendesk or Jira), remote desktop tools, and certification in areas like CompTIA A+ or Microsoft IT support are highly beneficial. Excellent communication, patience, and problem-solving skills help you effectively assist users and de-escalate challenging situations. These competencies are vital for delivering timely, effective support and ensuring user satisfaction in a remote work environment.

What is the difference between Remote Software Support Specialist vs Remote Technical Support Representative?

AspectRemote Software Support SpecialistRemote Technical Support Representative
Required CredentialsIT certifications, software troubleshooting skillsBasic IT knowledge, customer service skills
Work EnvironmentRemote, technical support teams, software companiesRemote, customer service centers, tech companies
Employer & Industry UsageSoftware developers, SaaS providersInternet service providers, hardware vendors
Common Search & ComparisonTechnical troubleshooting, software issuesCustomer support, tech help desk

The Remote Software Support Specialist focuses on troubleshooting and resolving software-related issues, often requiring technical certifications. In contrast, the Remote Technical Support Representative handles a broader range of technical problems, including hardware and network issues, with a stronger emphasis on customer service skills. Both roles are remote and serve tech-driven industries, but their specific focus and skill requirements differ.

Can I work remotely as a remote software support specialist?

Yes, many remote software support specialists work entirely remotely, providing technical assistance via phone, chat, or email. This role typically requires strong communication skills, familiarity with support tools, and sometimes specific certifications, and it often offers flexible schedules depending on the employer.

What are the most commonly searched types of Software Support Specialist jobs in Wisconsin?

The most popular types of Software Support Specialist jobs in Wisconsin are:

(Remote) Software Developer

Harris

On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago


Harris Computer rating

8.5

Company rating: 8.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

81st of 247 rated software companies


Job description

MACC, a division of Harris; is seeking a Software Developer who has expertise in MSSQL, REST API, C# (.NET Core), and Angular (Typescript, HTML, CSS).


The ideal candidate will be responsible for designing, developing, and maintaining high-quality software solutions that meet our business needs.


This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed, approximately 10% for AGM in Eastern Nebraska. Candidates must hold a current, valid passport and be legally eligible to travel. This includes either passport based visa exemption or possession of any required travel visas for entry into the United States.


Salary:

40K - 65K


AI & Innovation Mindset

We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes. The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency. Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards.



What your impact will be:

  • Design, develop, and maintain database solutions using MSSQL.
  • Develop and maintain RESTful APIs to support various applications.
  • Write clean, scalable, and efficient code in C# using .NET Core.
  • Develop and maintain front-end applications using Angular, Typescript, HTML, and CSS.
  • Partner with cross-functional teams to define, design, and ship new features.
  • Troubleshoot and debug applications to optimize performance.
  • Take part in code reviews and contribute to the continuous improvement of the development process.
  • Stay up-to-date with the latest industry trends and technologies.

What we are looking for:

  • Associates degree in Computer Science, Engineering, or a related field.
  • Proven experience as a Software Engineer or similar role.
  • Proven proficiency in MSSQL and database design.
  • Experience with REST API development and integration.
  • Proficiency in C# and .NET Core framework.
  • Experience with Angular, Typescript, HTML, and CSS.
  • Exceptional problem-solving skills and attention to detail.
  • Excellent communication and teamwork skills.
  • Ability to work autonomously and manage multiple tasks.


What would make you stand out:

  • Experience with cloud platforms such as Azure or AWS.
  • Knowledge of Agile development methodologies.
  • Familiarity with GitHub practices and tools.

What we can offer:

  • 3 weeks' vacation and 5 personal days
  • Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
  • Employee stock ownership and RRSP/401k matching programs
  • Lifestyle rewards
  • Remote work and more!

About MACC:

Telecommunication companies of all sizes across the United States use MACC's billing system. Our products empower clients to reach new levels of efficiency through integration and process automation. MACC's products are supported by professional and dedicated customer care teams to ensure the outstanding service our clients deserve. Plus, we offer the stability of being a growing company with more than 45 years of experience.


About Harris:

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.


#LI-DNI



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About Harris Computer Systems

Sourced by ZipRecruiter

Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.

Industry

Accounting services

Company size

1,001 - 5,000 Employees

Headquarters location

Ottawa, ON, CA

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