Remote Software Support Engineer Jobs in Micronesia

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a motivated Senior Global Account Manager to join our Asset Lifecycle Management team.

In this role, you will be responsible for driving the growth of our Asset Lifecycle Management business by building and expanding key strategic accounts within the hardware and technology sector. You will act as the primary relationship builder and trusted advisor for customers navigating complex transitions, such as Recovery for Re-Use and Trade-in programs.

Our Asset Lifecycle Management team is a fast-paced, global group dedicated to circular economy innovation, helping the world's leading organizations manage their Information Technology assets with security and sustainability at the forefront.

What You'll Do
In this role, you will:

• Strategic Growth & Revenue Leadership: Develop and execute "Sell-To" and "Sell-Through" account plans to grow market share within Original Equipment Manufacturer accounts, utilizing Quarterly Business Reviews to demonstrate Total Cost of Ownership reductions and sustainability Return on Investment.

• Integrated Lifecycle Management: Lead the transition of enterprise hardware products-including collection, repair, and reintegration-by collaborating on Product Lifecycle Management to ensure recovery services are integrated from the point of manufacture through the entire supply chain.

• Cross-Functional & Executive Influence: Partner with internal sales specialists and global technical stakeholders to translate complex customer challenges into scalable service offerings, maintaining a high level of executive presence to influence both C-Suite stakeholders and factory-level operations leads.

What You'll Bring
The ideal candidate will have:

• 6+ years of experience in enterprise sales or account management, specifically managing complex global Service Level Agreements and Key Performance Indicators within a manufacturing or large-scale hardware distribution environment.

• Deep Industry Expertise in Information Technology hardware lifecycle processes, including a strong understanding of Reverse Logistics, trade-in programs, take-back schemes, and regional compliance.

• Proven Ability to build long-term, consultative relationships with global enterprise customers while navigating rapidly changing organizational structures and complex supply chain logistics.

• A Bachelor's or University Degree in Business, Engineering, or Technology; a Master of Business Administration is preferred.

What We Offer

• Location: Remote opportunity within the United States.

• Competitive compensation and benefits packages aligned with your professional experience.

• Generous paid time off and holiday schedules to support your personal time.

• Comprehensive health, wellness, and retirement plans to secure your future.

• Opportunities for continuous learning and professional growth within a global industry leader.

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Please note that an employee's starting salary may vary based on a variety of factors. WhereState, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.