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Remote Software Support Engineer Jobs in Arizona

Daifuku

Software Support Specialist I

Phoenix, AZ · On-site +1

$70K - $94K/yr

With hundreds of engineers inhouse, the company designs, manufactures, integrates, and installs the ... Provides remote and on-site troubleshooting including resolution of software and hardware issues

Monetary Metals & Co

Software Engineer

Scottsdale, AZ · Remote

Position Overview The Software Engineer is responsible for designing, developing, and maintaining ... support Monetary Metals' technology platform. This full-time, fully remote position offers the ...

ASSA ABLOY

BTS Customer Support Specialist

Phoenix, AZ · Remote

$17.50 - $23.50/hr

Provide remote customer support and training on software to end users, business partners, and internal teams * Support customers via phone, email, CRM/ticketing systems, and remote sessions

OPENLANE

Software Engineer

Mesa, AZ · On-site +1

We welcome both hybrid and remote candidates. You Are: * Innovative. You bring fresh ideas to ... Support testing efforts, assist with deployments, and help maintain multiple environments.

Circle

Staff Software Engineer

Phoenix, AZ · Remote

$195K - $257K/yr

... to support the tokenization of the world; analyzing requirements, procedures, and problems to ... Excellent communication skills, able to collaborate with remote teams, share ideas and present ...

Circle

Senior Software Engineer

Phoenix, AZ · Remote

$152K - $205K/yr

... to support the tokenization of the world; analyzing requirements, procedures, and problems to ... Excellent communication skills, able to collaborate with remote teams, share ideas and present ...

Iridium Satellite, LLC

Senior Software Engineer

Chandler, AZ · On-site +1

$120K - $159K/yr

For over 20 years, Iridium's unique network and services have supported critical communications ... and remote operations all rely on Iridium to stay connected. We take our responsibility for ...

Iridium Satellite, LLC

Senior Software Engineer

Chandler, AZ · On-site +1

$120K - $159K/yr

For over 20 years, Iridium's unique network and services have supported critical communications ... and remote operations all rely on Iridium to stay connected. We take our responsibility for ...

Iridium Satellite, LLC

Software Engineer III

Chandler, AZ · On-site +1

$55.50 - $74.50/hr

For over 20 years, Iridium's unique network and services have supported critical communications ... and remote operations all rely on Iridium to stay connected. We take our responsibility for ...

Iridium Satellite, LLC

Software Engineer III

Chandler, AZ · On-site +1

$55.50 - $74.50/hr

For over 20 years, Iridium's unique network and services have supported critical communications ... and remote operations all rely on Iridium to stay connected. We take our responsibility for ...

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Remote Software Support Engineer information

What does a Remote Software Support Engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a Remote Software Support Engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by Remote Software Support Engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.
What are popular job titles related to Remote Software Support Engineer jobs in Arizona? For Remote Software Support Engineer jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Remote Software Support Engineer jobs in Arizona look for? The top searched job categories for Remote Software Support Engineer jobs in Arizona are:
What cities in Arizona are hiring for Remote Software Support Engineer jobs? Cities in Arizona with the most Remote Software Support Engineer job openings:
Remote Software Support Engineer jobs near you
Infographic showing various Remote Software Support Engineer job openings in Arizona as of June 2026, with employment types broken down into 67% Full Time, 8% Part Time, and 25% Contract. Highlights an 100% Remote job distribution.

Software Support Specialist I

Daifuku

Phoenix, AZ • On-site, Remote

$70K - $94K/yr

Full-time

Posted 7 days ago

Daifuku rating

7.3

Company rating: 7.3 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

236th of 419 rated machine equipment manufacturers

Job description

About Us

Daifuku is the nation’s leading independent, U.S.based provider of intelligent material handling systems. With hundreds of engineers inhouse, the company designs, manufactures, integrates, and installs the full spectrum of intralogistics solutions. We provide leadingedge conveyor and sortation systems, voice and lightdirected order fulfillment equipment, controls and software, robotics, mezzanines, and structures.

If you want to join a team of industry leading experts and who want to create an impact on the future of material handling solutions, we want to hear from you.

Position Summary

The Software Support Specialist responds to and resolves customer requests through the Client Care Service Desk. 

PLEASE NOTE: THIS ROLE DOES NOT PROVIDE SPONSORSHIP (OPT, STEM, H1-B VISA, ETC.)


  • Receives calls and emails from customers with functional issues with conveyor systems, software, voice/light pick systems, and automated systems
  • Provides remote and on-site troubleshooting including resolution of software and hardware issues
  • Enlists help of other technical experts
  • Communicates status and resolution of issues
  • Updates and maintains CRM records
  • Shares 24/7 on-call duties within the department
  • Works on projects as assigned
  • Contributes to and updates Knowledgebase

  • Associate degree in Software Engineering or Information Systems or equivalent experience
  • Minimum 2 years of Service Desk or customer support experience
  •  Must be bilingual, with strong proficiency in both English and Spanish
  •  Excellent verbal and written communication skills
  •  Problem-solving and troubleshooting skills
  • Basic prioritization and time management skills
  • Some technical knowledge and acumen 
  • Competence with Windows OS, Microsoft Office applications and UNIX
  • Willingness to learn
  • Adaptable to change
  • Exemplifies Daifuku Core Values
  • Must be able to travel up to 20%
  • Fluent in Spanish and English
  • Must be able to work remotely 100%. 

USD $70,000.00
USD $94,000.00

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