Remote software installations * Resolve ≥90% of tickets assigned to Tier II in alignment with AQL targets. * Process ≥90% of Tier II tickets within 4 hours (resolved or escalated). * Answer ≥80 ...
Quick apply
Remote software installations * Resolve ≥90% of tickets assigned to Tier II in alignment with AQL targets. * Process ≥90% of Tier II tickets within 4 hours (resolved or escalated). * Answer ≥80 ...
Quick apply
Remote software installations * Resolve ≥90% of tickets assigned to Tier II in alignment with AQL targets. * Process ≥90% of Tier II tickets within 4 hours (resolved or escalated). * Answer ≥80 ...
Ashburn, VA · Remote
$22/hr
Remote software installations * Resolve >=90% of tickets assigned to Tier II (AQL target). * Process >=90% of tickets within 4 hours (resolved or escalated to next level). * Answer >=80% of ...
Ashburn, VA · Remote
$22/hr
Remote software installations * Resolve >=90% of tickets assigned to Tier II (AQL target). * Process >=90% of tickets within 4 hours (resolved or escalated to next level). * Answer >=80% of ...
Ashburn, VA · Remote
$22/hr
Remote software installations * Resolve >=90% of tickets assigned to Tier II (AQL target). * Process >=90% of tickets within 4 hours (resolved or escalated to next level). * Answer >=80% of ...
Ashburn, VA · Remote
$22/hr
Remote software installations * Resolve >=90% of tickets assigned to Tier II (AQL target). * Process >=90% of tickets within 4 hours (resolved or escalated to next level). * Answer >=80% of ...
Remote software installations * Resolve ≥90% of tickets assigned to Tier II in alignment with AQL targets. * Process ≥90% of Tier II tickets within 4 hours (resolved or escalated). * Answer ≥80 ...
Remote software installations * Resolve ≥90% of tickets assigned to Tier II in alignment with AQL targets. * Process ≥90% of Tier II tickets within 4 hours (resolved or escalated). * Answer ≥80 ...
... installation. (on-site and remote) - Help troubleshoot and resolve operational issues as they arise (on-site and remote) - Conduct basic testing and validation to ensure software performance and ...
... installation. (on-site and remote) - Help troubleshoot and resolve operational issues as they arise (on-site and remote) - Conduct basic testing and validation to ensure software performance and ...
Arlington, VA · On-site +1
$43K - $54K/yr
Remote Support Technician, Journeyman Category: Service Desk / End User Services Main location ... Perform system updates, software installations, and other maintenance tasks remotely. • ...
Arlington, VA · On-site +1
$43K - $54K/yr
Remote Support Technician, Journeyman Category: Service Desk / End User Services Main location ... Perform system updates, software installations, and other maintenance tasks remotely. • ...
Herndon, VA · On-site +1
$135K - $177K/yr
... remote terminals. Terminals are installed on aircraft, maritime vessels, and other ground-based ... Design, code, test, and integrate software from requirements to production and commercial ...
Herndon, VA · On-site +1
$135K - $177K/yr
... remote terminals. Terminals are installed on aircraft, maritime vessels, and other ground-based ... Design, code, test, and integrate software from requirements to production and commercial ...
Herndon, VA · On-site +1
$135K - $177K/yr
... remote terminals. Terminals are installed on aircraft, maritime vessels, and other ground-based ... Design, code, test, and integrate software from requirements to production and commercial ...
Herndon, VA · On-site +1
$135K - $177K/yr
... remote terminals. Terminals are installed on aircraft, maritime vessels, and other ground-based ... Design, code, test, and integrate software from requirements to production and commercial ...
Herndon, VA · On-site +1
$135K - $177K/yr
... remote terminals. Terminals are installed on aircraft, maritime vessels, and other ground-based ... Design, code, test, and integrate software from requirements to production and commercial ...
Herndon, VA · On-site +1
$135K - $177K/yr
... remote terminals. Terminals are installed on aircraft, maritime vessels, and other ground-based ... Design, code, test, and integrate software from requirements to production and commercial ...
Support installation, configuration, testing, and maintenance of software systems and applications ... Hybrid Work Environment Flexible work arrangements may include a combination of remote and onsite ...
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Support installation, configuration, testing, and maintenance of software systems and applications ... Hybrid Work Environment Flexible work arrangements may include a combination of remote and onsite ...
Work with an Agile team, attend daily scrums and demonstrate working software while collaborating with a geographically distributed (remote) team. * Troubleshoot and resolve installation ...
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Work with an Agile team, attend daily scrums and demonstrate working software while collaborating with a geographically distributed (remote) team. * Troubleshoot and resolve installation ...
Fort George G Meade, MD · Remote
$125K - $165K/yr
Work with an Agile team, attend daily scrums and demonstrate working software while collaborating with a geographically distributed (remote) team. * Troubleshoot and resolve installation ...
Quick apply
Fort George G Meade, MD · Remote
$125K - $165K/yr
Work with an Agile team, attend daily scrums and demonstrate working software while collaborating with a geographically distributed (remote) team. * Troubleshoot and resolve installation ...
Washington, DC · Remote
$80K - $95K/yr
Perform computer system setup, software installation and configuration, and peripheral equipment ... Candidate can reside anywhere in the US. #LI-MP2 #LI-REMOTE Basic Requirements * 3+ years of ...
New
Washington, DC · Remote
$80K - $95K/yr
Perform computer system setup, software installation and configuration, and peripheral equipment ... Candidate can reside anywhere in the US. #LI-MP2 #LI-REMOTE Basic Requirements * 3+ years of ...
New
Chantilly, VA · On-site +1
$126K - $166K/yr
Support installation, configuration, testing, and maintenance of software systems and applications ... Hybrid Work Environment Flexible work arrangements may include a combination of remote and onsite ...
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Chantilly, VA · On-site +1
$126K - $166K/yr
Support installation, configuration, testing, and maintenance of software systems and applications ... Hybrid Work Environment Flexible work arrangements may include a combination of remote and onsite ...
... with installation, testing, and maintenance of software systems and applications * Support the ... Hybrid Work Environment Flexible work arrangements may include a combination of remote and onsite ...
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... with installation, testing, and maintenance of software systems and applications * Support the ... Hybrid Work Environment Flexible work arrangements may include a combination of remote and onsite ...
Fort George G Meade, MD · On-site +1
$150K - $260K/yr
Coordinate software system installation and monitor equipment functioning to ensure operational ... Flexible work schedules and remote work options. * Wellness Programs: Employee assistance programs ...
Fort George G Meade, MD · On-site +1
$150K - $260K/yr
Coordinate software system installation and monitor equipment functioning to ensure operational ... Flexible work schedules and remote work options. * Wellness Programs: Employee assistance programs ...
Fort George G Meade, MD · On-site +1
$150K - $260K/yr
Coordinate software system installation and monitor equipment functioning to ensure operational ... Flexible work schedules and remote work options. * Wellness Programs: Employee assistance programs ...
Fort George G Meade, MD · On-site +1
$150K - $260K/yr
Coordinate software system installation and monitor equipment functioning to ensure operational ... Flexible work schedules and remote work options. * Wellness Programs: Employee assistance programs ...
Fort George G Meade, MD · Remote
$133K - $170K/yr
... network with remote partners, ensuring the consistency and reliability of software builds ... Troubleshoot and resolve installation, infrastructure and system issues. * Proactively and ...
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Fort George G Meade, MD · Remote
$133K - $170K/yr
... network with remote partners, ensuring the consistency and reliability of software builds ... Troubleshoot and resolve installation, infrastructure and system issues. * Proactively and ...
Reston, VA · Remote
Perform software installations, remote reimaging, and configuration of USDA-standard systems. * Support operating system upgrades, patch management, and deployments. * Troubleshoot and support ...
New
Quick apply
Reston, VA · Remote
Perform software installations, remote reimaging, and configuration of USDA-standard systems. * Support operating system upgrades, patch management, and deployments. * Troubleshoot and support ...
New
Hanover, MD · On-site +1
This is not a hybrid or remote position. Mission : Analyze, debug and integrate existing software ... Coordinate software system installation and monitor equipment functioning to ensure operational ...
Hanover, MD · On-site +1
This is not a hybrid or remote position. Mission : Analyze, debug and integrate existing software ... Coordinate software system installation and monitor equipment functioning to ensure operational ...
$71.33 - $71.70
1% of jobs
$71.70 - $72.07
9% of jobs
$72.07 - $72.45
6% of jobs
$72.45 - $72.82
9% of jobs
$72.83 is the 25th percentile. Wages below this are outliers.
$72.82 - $73.19
9% of jobs
The median wage is $73.55 / hr.
$73.19 - $73.56
17% of jobs
$73.56 - $73.93
9% of jobs
$73.93 - $74.30
9% of jobs
$74.62 is the 75th percentile. Wages above this are outliers.
$74.30 - $74.67
9% of jobs
$74.67 - $75.04
17% of jobs
$75.04 - $75.42
6% of jobs
$71
$73
$75
| Aspect | Remote Software Installer | Remote Software Technician |
|---|---|---|
| Required Credentials | Basic IT certifications, software knowledge | IT certifications, troubleshooting skills |
| Work Environment | Remote, client sites, or support centers | Remote, technical support, or client sites |
| Industry Usage | Software deployment companies, IT services | IT support, software companies, tech services |
| Common Search/Comparison | Yes | Yes |
The main difference between a Remote Software Installer and a Remote Software Technician lies in their scope of work. Installers focus primarily on deploying software remotely, while technicians handle troubleshooting and technical support. Both roles often require similar certifications and are used in IT and software industries, but technicians typically have broader technical responsibilities.

Full-time
Re-posted 23 days ago
Help Desk Specialist II (Tier 2 – Advanced Support)
CBP Technology Service Desk (TSD)
Location: Remote
Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)
Employment Type: Full‑time
Clearance Requirement: CBP Background Investigation (Unclassified)
Position Summary
Aretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role delivers second‑level troubleshooting and resolution for complex technical issues escalated from Tier 1, supporting CBP's mission‑critical IT environment. The ideal candidate brings strong technical depth, excellent problem‑solving skills, and experience supporting enterprise‑scale systems.
What You'll Do
Required Qualifications
Sourced by ZipRecruiter
It services
11 - 50 Employees
Fairfax, VA, US
2005