Remote software installations * Resolve ≥90% of tickets assigned to Tier II in alignment with AQL targets. * Process ≥90% of Tier II tickets within 4 hours (resolved or escalated). * Answer ≥80 ...
Quick apply
Remote software installations * Resolve ≥90% of tickets assigned to Tier II in alignment with AQL targets. * Process ≥90% of Tier II tickets within 4 hours (resolved or escalated). * Answer ≥80 ...
Remote software installations * Resolve ≥90% of tickets assigned to Tier II in alignment with AQL targets. * Process ≥90% of Tier II tickets within 4 hours (resolved or escalated). * Answer ≥80 ...
Remote software installations * Resolve ≥90% of tickets assigned to Tier II in alignment with AQL targets. * Process ≥90% of Tier II tickets within 4 hours (resolved or escalated). * Answer ≥80 ...
Sr AI Software Engineer
Sterling, VA · Remote
$125K - $165K/yr
Remote * Developing software solutions by studying information needs, conferring with users ... Directing system installation and upgrades. * Determining system specifications and requirements.
New
Quick apply
Sr AI Software Engineer
Sterling, VA · Remote
$125K - $165K/yr
Remote * Developing software solutions by studying information needs, conferring with users ... Directing system installation and upgrades. * Determining system specifications and requirements.
New
Sr AI Software Engineer
Sterling, VA · Remote
$125K - $165K/yr
Remote * Developing software solutions by studying information needs, conferring with users ... Directing system installation and upgrades. * Determining system specifications and requirements.
New
Quick apply
Sr AI Software Engineer
Sterling, VA · Remote
$125K - $165K/yr
Remote * Developing software solutions by studying information needs, conferring with users ... Directing system installation and upgrades. * Determining system specifications and requirements.
New
Sr AI Software Engineer
Sterling, VA · Remote
$125K - $165K/yr
Remote * Developing software solutions by studying information needs, conferring with users ... Directing system installation and upgrades. * Determining system specifications and requirements.
New
Quick apply
Sr AI Software Engineer
Sterling, VA · Remote
$125K - $165K/yr
Remote * Developing software solutions by studying information needs, conferring with users ... Directing system installation and upgrades. * Determining system specifications and requirements.
New
... installation. (on-site and remote) - Help troubleshoot and resolve operational issues as they arise (on-site and remote) - Conduct basic testing and validation to ensure software performance and ...
... installation. (on-site and remote) - Help troubleshoot and resolve operational issues as they arise (on-site and remote) - Conduct basic testing and validation to ensure software performance and ...
Software Engineer
Chantilly, VA · On-site +1
... cannot support remote work), and requires a TS/SCI + Polygraph clearance (acceptable to this ... Demonstrated experience installing Linux from scratch and developing complex Unix shell scripts
Software Engineer
Chantilly, VA · On-site +1
... cannot support remote work), and requires a TS/SCI + Polygraph clearance (acceptable to this ... Demonstrated experience installing Linux from scratch and developing complex Unix shell scripts
Remote Support Technician, Journeyman
Arlington, VA · On-site +1
$43K - $54K/yr
Remote Support Technician, Journeyman Category: Service Desk / End User Services Main location ... Perform system updates, software installations, and other maintenance tasks remotely. • ...
Remote Support Technician, Journeyman
Arlington, VA · On-site +1
$43K - $54K/yr
Remote Support Technician, Journeyman Category: Service Desk / End User Services Main location ... Perform system updates, software installations, and other maintenance tasks remotely. • ...
Embedded Software Engineer
Herndon, VA · On-site +1
$70K - $123K/yr
... remote terminals. Terminals are installed on aircraft, maritime vessels, and other ground-based ... Design, code, test, and integrate software from requirements to production and commercial ...
Embedded Software Engineer
Herndon, VA · On-site +1
$70K - $123K/yr
... remote terminals. Terminals are installed on aircraft, maritime vessels, and other ground-based ... Design, code, test, and integrate software from requirements to production and commercial ...
Embedded Software Engineer
Herndon, VA · On-site +1
$70K - $123K/yr
... remote terminals. Terminals are installed on aircraft, maritime vessels, and other ground-based ... Design, code, test, and integrate software from requirements to production and commercial ...
Embedded Software Engineer
Herndon, VA · On-site +1
$70K - $123K/yr
... remote terminals. Terminals are installed on aircraft, maritime vessels, and other ground-based ... Design, code, test, and integrate software from requirements to production and commercial ...
Software Developer
Arlington, VA · On-site +1
Knowledge and familiarity to work with the installation, demonstration, test, validation and ... Must be able to work collaboratively across remote and physical locations Desired Skills
Software Developer
Arlington, VA · On-site +1
Knowledge and familiarity to work with the installation, demonstration, test, validation and ... Must be able to work collaboratively across remote and physical locations Desired Skills
Embedded Software Engineer
Herndon, VA · On-site +1
$70K - $123K/yr
... remote terminals. Terminals are installed on aircraft, maritime vessels, and other ground-based ... Design, code, test, and integrate software from requirements to production and commercial ...
Embedded Software Engineer
Herndon, VA · On-site +1
$70K - $123K/yr
... remote terminals. Terminals are installed on aircraft, maritime vessels, and other ground-based ... Design, code, test, and integrate software from requirements to production and commercial ...
Support installation, configuration, testing, and maintenance of software systems and applications ... Hybrid Work Environment Flexible work arrangements may include a combination of remote and onsite ...
Quick apply
Support installation, configuration, testing, and maintenance of software systems and applications ... Hybrid Work Environment Flexible work arrangements may include a combination of remote and onsite ...
Work with an Agile team, attend daily scrums and demonstrate working software while collaborating with a geographically distributed (remote) team. * Troubleshoot and resolve installation ...
Quick apply
Work with an Agile team, attend daily scrums and demonstrate working software while collaborating with a geographically distributed (remote) team. * Troubleshoot and resolve installation ...
Help Desk Tier I Specialist - Remote after 8 weeks of training
Silver Spring, MD · On-site +1
$18 - $20/hr
Silver Spring, MD (Remote After Training) Must Reside Within 50 Miles of Silver Spring, MD | 8 ... with software installations and peripheral configurations * Identify and implement process ...
Help Desk Tier I Specialist - Remote after 8 weeks of training
Silver Spring, MD · On-site +1
$18 - $20/hr
Silver Spring, MD (Remote After Training) Must Reside Within 50 Miles of Silver Spring, MD | 8 ... with software installations and peripheral configurations * Identify and implement process ...
Sr. Software Engineer (RPA)
Fort George G Meade, MD · Remote
$125K - $165K/yr
Work with an Agile team, attend daily scrums and demonstrate working software while collaborating with a geographically distributed (remote) team. * Troubleshoot and resolve installation ...
Quick apply
Sr. Software Engineer (RPA)
Fort George G Meade, MD · Remote
$125K - $165K/yr
Work with an Agile team, attend daily scrums and demonstrate working software while collaborating with a geographically distributed (remote) team. * Troubleshoot and resolve installation ...
Help Desk Tier I Specialist - Remote after 8 weeks of training
Silver Spring, MD · On-site +1
$18 - $20/hr
Silver Spring, MD (Remote After Training) Must Reside Within 50 Miles of Silver Spring, MD | 8 ... with software installations and peripheral configurations * Identify and implement process ...
Help Desk Tier I Specialist - Remote after 8 weeks of training
Silver Spring, MD · On-site +1
$18 - $20/hr
Silver Spring, MD (Remote After Training) Must Reside Within 50 Miles of Silver Spring, MD | 8 ... with software installations and peripheral configurations * Identify and implement process ...
Help Desk Tier I Specialist - Remote after 8 weeks of training
Silver Spring, MD · On-site +1
$18 - $20/hr
Silver Spring, MD (Remote After Training) Must Reside Within 50 Miles of Silver Spring, MD | 8 ... with software installations and peripheral configurations * Identify and implement process ...
Help Desk Tier I Specialist - Remote after 8 weeks of training
Silver Spring, MD · On-site +1
$18 - $20/hr
Silver Spring, MD (Remote After Training) Must Reside Within 50 Miles of Silver Spring, MD | 8 ... with software installations and peripheral configurations * Identify and implement process ...
Senior Software Engineer
Chantilly, VA · On-site +1
$126K - $166K/yr
Support installation, configuration, testing, and maintenance of software systems and applications ... Hybrid Work Environment Flexible work arrangements may include a combination of remote and onsite ...
Quick apply
Senior Software Engineer
Chantilly, VA · On-site +1
$126K - $166K/yr
Support installation, configuration, testing, and maintenance of software systems and applications ... Hybrid Work Environment Flexible work arrangements may include a combination of remote and onsite ...
Software Engineer
Chantilly, VA · On-site +1
$150K - $250K/yr
... support remote work), and requires a TS/SCI + Polygraph clearance (acceptable to this customer ... Demonstrated experience installing Linux from scratch and developing complex Unix shell scripts
Quick apply
Software Engineer
Chantilly, VA · On-site +1
$150K - $250K/yr
... support remote work), and requires a TS/SCI + Polygraph clearance (acceptable to this customer ... Demonstrated experience installing Linux from scratch and developing complex Unix shell scripts
Remote Software Installer information
What is the difference between Remote Software Installer vs Remote Software Technician?
| Aspect | Remote Software Installer | Remote Software Technician |
|---|---|---|
| Required Credentials | Basic IT certifications, software knowledge | IT certifications, troubleshooting skills |
| Work Environment | Remote, client sites, or support centers | Remote, technical support, or client sites |
| Industry Usage | Software deployment companies, IT services | IT support, software companies, tech services |
| Common Search/Comparison | Yes | Yes |
The main difference between a Remote Software Installer and a Remote Software Technician lies in their scope of work. Installers focus primarily on deploying software remotely, while technicians handle troubleshooting and technical support. Both roles often require similar certifications and are used in IT and software industries, but technicians typically have broader technical responsibilities.
What does a remote software installer do?
A Remote Software Installer is responsible for installing, configuring, and updating software on computers or networks from a remote location. They use remote access tools to connect to client devices, troubleshoot installation issues, and ensure that software is properly set up and functioning. This role often involves supporting end-users or organizations by deploying new applications, performing updates, and maintaining software security. Effective communication and technical expertise are essential for resolving problems efficiently and minimizing downtime.
What are some common challenges faced by remote software installers, and how can they be addressed?
Remote Software Installers often encounter challenges such as troubleshooting compatibility issues across different operating systems, dealing with limited access to client systems, and ensuring clear communication with end-users who may have varying technical expertise. To address these, it's important to stay updated with the latest software versions, use remote access tools securely, and develop clear, step-by-step documentation for users. Additionally, building strong problem-solving skills and maintaining proactive communication with other IT team members can help streamline the installation process and resolve issues efficiently.
What are the key skills and qualifications needed to thrive as a remote software installer?
To thrive as a Remote Software Installer, you need strong technical knowledge of software installation, operating systems, networking, and troubleshooting, often backed by relevant IT certifications. Familiarity with remote access tools, deployment software (such as SCCM or PDQ Deploy), and ticketing systems is typically required. Excellent problem-solving, communication, and time management skills help you effectively guide users and resolve issues remotely. These skills ensure smooth software deployment, minimize disruptions, and maintain high client satisfaction in a remote work environment.
What are popular job titles related to Remote Software Installer jobs in Washington? For Remote Software Installer jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Remote Software Installer jobs in Washington look for? The top searched job categories for Remote Software Installer jobs in Washington are:
What cities in Washington are hiring for Remote Software Installer jobs? Cities in Washington with the most Remote Software Installer job openings:
Full-time
Re-posted 15 days ago
Job description
Help Desk Specialist II (Tier 2 – Advanced Support)
CBP Technology Service Desk (TSD)
Location: Remote
Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)
Employment Type: Full‑time
Clearance Requirement: CBP Background Investigation (Unclassified)
Position Summary
Aretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role delivers second‑level troubleshooting and resolution for complex technical issues escalated from Tier 1, supporting CBP's mission‑critical IT environment. The ideal candidate brings strong technical depth, excellent problem‑solving skills, and experience supporting enterprise‑scale systems.
What You'll Do
- Provide 24x7x365 Tier II advanced technical support for incidents and service requests transferred via ServiceNow tickets or warm‑transferred calls.
- Perform advanced remote troubleshooting for:
- Mobile devices and CBP mobile service environment (AirWatch/Workspace ONE)
- Email services and Microsoft Outlook
- Personal Identity Verification (PIV) card authentication
- Remote VPN access (GlobalProtect and Zscaler)
- Remote access via DHS Workplace (WaaS)
- Microsoft Office products
- Windows OS and Active Directory
- Remote software installations
- Resolve ≥90% of tickets assigned to Tier II in alignment with AQL targets.
- Process ≥90% of Tier II tickets within 4 hours (resolved or escalated).
- Answer ≥80% of transferred calls and chats within 60 seconds.
- Escalate incidents to next‑level support teams, including internal CBP groups and third‑party vendors, as required.
- Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.
- Install approved software using Government‑provided tools and processes.
Required Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred.
- Minimum 2 years of experience providing IT help desk or technical support with Tier II‑level troubleshooting.
- Strong knowledge of Windows OS,
About Aretec
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Fairfax, VA, US
Year founded
2005