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Remote Smart Hands Jobs in Seattle, WA (NOW HIRING)

Director, Technology Product Management

Seattle, WA · Remote

$265K - $277K/yr

... remote monitoring, and/or facility or infrastructure management platforms - deep, hands-on data ... Background in facilities management, workplace services, or smart building technology. What You'll ...

... smart technology and strong partnerships. WHO YOU ARE You're a hands-on operator with a strong ... Competitive base salary + comprehensive benefits package Hybrid work model with strong remote ...

... smart technology and strong partnerships. WHO YOU ARE You're a hands-on operator with a strong ... Provide remote support for business operations in adjacent or emerging markets as needed WHAT YOU ...

US - Remote Job Type: Full-Time Let's create our future together at The AES Group! About The AES ... Target and penetrate key accounts with sharp messaging and smart execution. * Build and manage a ...

Open to hiring remote across the US - we also have offices in New York, San Francisco, Seattle ... This is a hands-in-the-account role: you build campaigns, run experiments, manage bids and budgets ...

Software Engineer

Seattle, WA · On-site +1

$146K - $235K/yr

The ability to take smart and educated risks is essential to the success of this position. If you ... Employee divides their time between in-office and remote work. Access to an office location is ...

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Remote Smart Hands information

What is a remote smart hands?

Remote Smart Hands are on-site technical support services provided by data centers or IT service companies. These professionals perform physical tasks such as rebooting servers, checking cables, installing hardware, or troubleshooting issues, all while being guided by remote IT teams. This service allows organizations to maintain and manage their IT infrastructure without needing their own staff physically present at the location, which is especially useful for businesses with equipment in multiple or distant data centers. Remote Smart Hands help reduce downtime and ensure quick responses to technical issues.

What are the key skills and qualifications needed to thrive as a remote smart hands technician?

To thrive as a Remote Smart Hands technician, you need a strong understanding of IT hardware, networking, and data center protocols, often supported by relevant certifications like CompTIA A+ or Network+. Familiarity with remote monitoring tools, ticketing systems, and standard data center equipment is typically required. Excellent communication, problem-solving, and time management skills help you effectively execute tasks and collaborate with remote teams. These skills ensure timely, accurate support for critical infrastructure, minimizing downtime and maintaining operational efficiency.

How does a remote smart hands technician typically collaborate with on-site staff to resolve technical issues?

Remote Smart Hands technicians work closely with on-site personnel, often communicating via phone, video calls, or ticketing systems to carry out physical tasks such as equipment installations, cable management, or troubleshooting hardware issues. Clear communication and detailed documentation are crucial, as the technician provides step-by-step guidance and verifies actions remotely. Success in this role often depends on the ability to interpret instructions accurately and collaborate efficiently with staff who may have varying levels of technical expertise. This collaborative approach ensures minimal downtime and quick resolution of issues in data centers or remote office environments.

What is the difference between Remote Smart Hands vs Data Center Technician?

AspectRemote Smart HandsData Center Technician
CredentialsTechnical certifications, such as CompTIA A+ or Cisco CCNASimilar certifications, often including network and hardware certifications
Work EnvironmentRemote support, on-site visits for urgent tasksPrimarily on-site in data centers
Employer & Industry UsageIT service providers, telecom companiesData center operators, hosting providers
Common Search & ComparisonYesYes

Remote Smart Hands and Data Center Technicians both require technical skills and certifications. While Remote Smart Hands focus on remote support and on-site assistance for urgent tasks, Data Center Technicians primarily work on-site maintaining and troubleshooting data center hardware. Both roles are essential in the IT and data center industry, often overlapping in skills and certifications, but differ mainly in work environment and scope of support.

Infographic showing various Remote Smart Hands job openings in Seattle, WA as of June 2026, with employment types broken down into 1% As Needed, 89% Full Time, 7% Part Time, and 3% Contract. Highlights an 51% Physical, 3% Hybrid, and 46% Remote job distribution.

Director, Technology Product Management

JLL

Seattle, WA • Remote

$265K - $277K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago


JLL rating

8.3

Company rating: 8.3 out of 10

Based on 291 frontline employees who took The Breakroom Quiz

49th of 208 rated real estate companies


Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Overview

JLL Technologies is seeking a self-driven Senior Product Manager to define strategy and drive the tactical roadmap for our data center technology and robotics portfolio within our Workplace Management (WPM) division. This role is fundamentally about bringing together the best available technology - a mix of in-house platforms and 3rd-party/partner solutions - into a coherent, integrated stack that technology-enables outstanding data center service delivery.

The technology surface spans IoT sensing, remote monitoring, data center facility management (DCFM) platforms, and robotics/automation. You will not be expected to build or manage these technologies from scratch - you will be expected to know the landscape, evaluate what's out there, and manage the vendors and internal partners needed to assemble and operate a holistic stack.

Key Responsibilities

Vendor & Technology Stack Strategy

  • Own the strategy and tactical roadmap for assembling a holistic data center technology stack, combining in-house platforms with 3rd-party and partner solutions.
  • Continuously scan the market for best-of-breed technologies across IoT, remote monitoring, DCFM, and robotics, and make build/buy/partner recommendations.
  • Lead technology and vendor evaluations - RFI/RFP support, proof-of-concept scoping, and vendor scorecards - to select solutions that best fit business needs.
  • Manage ongoing relationships with external vendors and technology partners, including performance, roadmap alignment, and commercial coordination.

Cross-Functional & Vendor Coordination

  • Work closely with internal teams (REMs Workplace Management, IOC/Smart Building Platform, operations) to surface requirements and translate them into technical and vendor specifications.
  • Serve as the primary coordination point between internal stakeholders and external vendors to ensure delivery, integration, and adoption of selected technologies.
  • Lead cross-functional (largely non-engineering) working sessions to align internal teams and outside partners around a shared roadmap.

Emerging Technology & Robotics

  • Track and evaluate robotics and automation solutions applicable to workplace and data center operations, and recommend where they fit the broader stack.
  • Drive innovation in analytics, diagnostics, and workflow automation by identifying where partner technology can be layered into existing operations.

Required Qualifications

  • 7+ years of product management experience, with a track record of managing external vendors and assembling multi-vendor technology stacks (in-house + 3rd-party).
  • Demonstrated experience evaluating, selecting, and managing technology vendors/partners - not primarily managing internal engineering or scrum delivery teams.
  • Ability to independently define strategy and a tactical roadmap, and drive it forward with minimal oversight (self-directed).
  • Comfort operating across a technology landscape spanning IoT, remote monitoring, and/or facility or infrastructure management platforms - deep, hands-on data center facility management experience is not required.
  • Strong stakeholder translation skills - able to turn operational/business needs into clear requirements for both internal teams and external vendors.

Preferred Qualifications

  • Familiarity with data center facility management (DCIM, BMS, NOC) - a plus, not a requirement.
  • Exposure to robotics or automation technology evaluation.
  • Experience with enterprise infrastructure or IoT vendors (e.g., Supermicro, Hitachi, Lumen, or similar).
  • Background in facilities management, workplace services, or smart building technology.

What You'll Bring

  • An entrepreneurial, self-starter mindset - comfortable creating structure and roadmap where none exists yet.
  • Strong vendor management and negotiation instincts.
  • Strategic thinking paired with tactical execution - able to zoom between multi-year strategy and this quarter's roadmap.
  • Excellent communication skills across technical teams, business stakeholders, and external partners.

Impact & Growth

This role shapes how JLL brings together the best of internal and external technology to power data center operations - combining IoT, remote monitoring, DCFM, and robotics into one coherent, well-managed stack. You'll build the vendor ecosystem and roadmap that defines the future of technology-enabled data center service delivery at JLL.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

167,400.00 - 205,100.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote -Chicago, IL, Dallas, TX, Los Angeles, CA, San Francisco, CA, Seattle, WA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!


Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

  • 401(k) plan with matching company contributions

  • Comprehensive Medical, Dental & Vision Care

  • Paid parental leave at 100% of salary

  • Paid Time Off and Company Holidays

  • Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.


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