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The Relationship Manager owns the customer journey from initial implementation through ongoing relationship management, serving as the primary point of contact throughout the full customer lifecycle. This role is responsible for onboarding new customers, ensuring a smooth and successful setup process, supporting adoption, and building long-term relationships that drive satisfaction, retention, and account growth. 

This role is ideal for someone who thrives in a fast-paced, customer-focused environment and can effectively blend implementation, customer support, and relationship management. The Relationship Manager partners cross-functionally to coordinate onboarding, resolve customer needs, provide proactive communication, and help customers maximize the value of Nurp’s algorithmic trading solutions. This position is essential to delivering a high-quality customer experience, strengthening loyalty, and contributing to the company’s long-term growth. Commission opportunities are available through cross-selling and upselling, as well as override commissions tied to recurring subscription revenue generated within the assigned book of business.

Nurp builds smart trading algorithms that help people trade more effectively across multiple markets, including forex, gold, and more. We’re reshaping the way people invest by using powerful, data-driven technology instead of outdated methods. At Nurp, we’re focused on growth, both in the markets we serve and in the people we hire. This is a place for driven, results-oriented individuals who want to take ownership, learn quickly, and make an impact. You’ll work alongside a talented team, contribute to meaningful projects, and help shape the future of algorithmic trading. We move fast and wear many hats, creating constant opportunities for personal and professional growth.

• Own the customer lifecycle from onboarding and implementation through long-term relationship management, retention, and expansion.

• Lead customer onboarding/implementation: set expectations, coordinate timelines, manage requirements, and drive a successful go-live and handoff into steady-state usage.

• Drive adoption and value realization by proactively engaging customers, delivering training/enablement, and ensuring customers understand how to maximize outcomes with Nurp’s solutions.

• Serve as the primary point of contact for assigned customers, providing timely, high-quality communication and proactive updates throughout the relationship.

• Partner cross-functionally (technical/product/success teams) to resolve escalations, manage complex issues, and ensure strong resolution quality and customer confidence.

• Maintain accurate documentation and account notes for implementations, customer goals, communications, issue resolution, and risk flags.

• Manage retention for a book of business by identifying at-risk customers early, executing save plans, and supporting renewals/subscription continuity.

• Drive revenue expansion through discovery and consultative recommendations that lead to cross-sells, upsells, and increased recurring subscription revenue within your book of business.

• Performs other related duties as necessary or assigned.

• Relationship Building: Ability to establish trust, build rapport, and maintain strong long-term relationships with customers through consistent, professional, and high-touch communication.

• Communication Skills: Strong verbal and written communication skills, with the ability to explain information clearly, manage expectations, and communicate effectively across both customer-facing and internal interactions.

• Customer-Focused Mindset: A proactive and service-oriented approach with a strong commitment to delivering an excellent customer experience and supporting long-term customer satisfaction and retention.

• Project Coordination: Ability to stay organized, manage multiple moving parts, and coordinate onboarding, follow-up, and customer needs in a fast-paced environment.

• Problem Solving: Strong critical thinking skills with the ability to assess customer needs, identify issues, and help drive effective, practical solutions.

• Cross-Functional Collaboration: Ability to work effectively with technical, operational, and support teams to ensure a seamless customer experience and strong internal alignment.

• Account Growth Mindset: Ability to recognize opportunities to deepen customer relationships and contribute to account growth through thoughtful, consultative support.

• Adaptability: Comfortable working in a dynamic, evolving environment and able to adjust quickly to changing priorities, customer needs, and business demands.

• Attention to Detail: High level of accuracy and thoroughness in managing customer information, follow-up, documentation, and ongoing account activity.

• Technical Aptitude: Ability to learn and confidently speak to Nurp’s products, systems, and algorithmic trading concepts in order to support and guide customers effectively.

• Bachelor’s degree in business, Finance, or a related field (Preferred).

• Minimum of 3 years in a client-facing role, preferably in algorithmic solutions or financial technology. (Required)

• Proven track record in building and maintaining strong client relationships. (Required)

• Strong communication and interpersonal skills. (Required)

• Familiarity with algorithmic concepts and applications (Preferred).

• Financial Series Licensing (Preferred).

• 100% Remote work.

• Paid time off.

• Health insurance.

• Dental insurance.

• Vision Insurance.

• Voluntary Life Insurance.

• Accidental Insurance

• Hospital Insurance 

• Critical Illness Insurance 

• Employee discounts on products.

COMMITMENT TO DIVERSITY
Nurp is committed to creating an inclusive and diverse workforce. We welcome individuals from all backgrounds, regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability. We actively foster inclusion within our company and across interactions with clients, candidates, and partners.