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Liveops

Healthcare Call Center Manager

Proven Experience managing teams * 3+ years of experience in call center industry or related field ... For over 25 years, we've paired cutting-edge technology with trusted, remote, and empathetic human ...

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Wichita, KS · Remote

$30K - $40K/yr

Manage remote team members as needed. * Perform additional duties as assigned. Qualifications ... Minimum of 3-years of total call center experience or 1-year of call center management experience

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Call Center Supervisor

Wichita, KS · Remote

Manage remote team members as needed. * Perform additional duties as assigned. CANDIDATE ... Superior knowledge of call center tools and technology used to manage KPIs and SLAs * Possess ...

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Wichita, KS · Remote

Manage remote team members as needed. * Perform additional duties as assigned. WONDER IF YOU ARE A ... Superior knowledge of call center tools and technology used to manage KPIs and SLAs * Possess ...

InfoCision

Entry Level Supervisor-Remote

New Castle, PA · Remote

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No formal management experience? That's okay-we'll help you build it. What You'll Do * Coach and motivate a team of remote call center agents * Monitor calls and provide real-time feedback * Help ...

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Entry Level Supervisor-Remote

New Castle, PA · Remote

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Eight Sleep

Growth Marketing Manager

San Francisco, CA · On-site +1

Join the Sleep Fitness Movement At Eight Sleep, we're on a mission to fuel human potential through ... The role can be based out of NYC, SF, or Remote. How you'll contribute * Lead performance marketing ...

Eight Sleep

Growth Marketing Manager

San Francisco, CA · On-site +1

Join the Sleep Fitness Movement At Eight Sleep, we're on a mission to fuel human potential through ... The role can be based out of NYC, SF, or Remote. How you'll contribute * Lead performance marketing ...

Endless Energy

CSR (Call Center) Manager

Marlborough, MA · Remote

$16 - $20.75/hr

This is more than a traditional call center management position. The ideal candidate is a proven ... Experience leading both in-office and remote employees. * Strong Microsoft Office and Google ...

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How much do remote sleep center manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for remote sleep center manager in the United States is $58,553.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $66,500.00 per year, depending on experience, location, and employer.
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What cities are hiring for Remote Sleep Center Manager jobs? Cities with the most Remote Sleep Center Manager job openings:
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Remote Sleep Center Manager jobs near you
Infographic showing various Remote Sleep Center Manager job openings in the United States as of August 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 100% Remote job distribution, with an average salary of $58,553 per year, or $28.2 per hour.

Remote Contact Center Supervisor

Hotwire Communications Ltd

Fort Lauderdale, FL • On-site, Remote

Full-time

Re-posted 21 days ago

Hotwire Communications rating

8.3

Company rating: 8.3 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

18th of 97 rated telecommunications companies

Job description

The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of service is provided to our customers.
RESPONSIBILITIES:
  • Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence, call center queues, timeliness of issue resolution, and quality and training needs.
  • Provide coaching and mentoring to team to create and foster engagement, as well as a high- performance culture.
  • Oversee the accurate review and completion of escalated work items and working with other departments to ensure timely resolution.
  • Oversee the daily management of call/ticket resolution call center service level requirements (Metrics) ensuring timely call pick up, wait times and abandonment rates as well as timely resolution and follow through
  • Monitor team members email and department communication to ensure proper feedback is provided as necessary.
  • Analyze and identify opportunities through call monitoring and escalation trends to enhance the customer experience
  • Review the performance of staff, identifying training needs and partnering with internal Training & Quality team to implement training opportunities for new and existing team members
  • Partner with management to identify areas of opportunity to improve the customer experience
  • Work closely with our partners and internal areas to identify and resolve issues in order to provide clients and advisors with exceptional service.
  • Act as management escalation point for escalated calls
  • Support all Customer Contact Center process including but not limited to schedule adherence, department and CES metrics, scorecards, quality assurance, etc., You must maintain a system for providing feedback to agents on a bi-monthly and monthly basis.
  • Keep abreast of new company products, services and procedures to ensure thorough team communication.
  • Maintain positive department morale through, subordinate feedback and establishes promotions, contest, events, etc. to keep a positive work environment.
  • Work with management on Customer Contact Center initiatives.
  • Appropriately escalate customer dissatisfaction with call center leadership team.
  • Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:
  • Demonstrated ability and experience in providing leadership and motivation
  • Working knowledge of Call Centers concepts, practices and procedures
  • Knowledge of cable and telecommunications products and services
  • At least 2 years' experience in call center and customer service center role
  • At least one year of AMDOCS experience strongly preferred
  • Superior customer service delivery skills
  • Focused, driven to achieve
  • Ability to work a flexible schedule that includes, days, evenings, weekends and holidays

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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