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Tekwissen

Customer Service Representative

$16.50 - $22.25/hr

... leading brands. Position: Customer Service Representative Location: Bridgewater, NJ - 08869 Duration: 12 Months Job Type: Temporary Assignment Work Type: Remote Shift: Day Shift - 08:00 AM to 05:00 ...

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$96K - $121K/yr

... leaders. Specific duties include: (1) support the business to raise standards in key decision areas ... Remote Shift Rotation: Day Rotation (United States of America) Shift Start Time: Shift End Time:

VS Media

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Senior Business Analyst

Duluth, MN · On-site +1

$96K - $121K/yr

... leaders. Specific duties include: (1) support the business to raise standards in key decision areas ... Remote Shift Rotation: Day Rotation (United States of America) Shift Start Time: Shift End Time:

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How much do remote shift leader jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for remote shift leader in the United States is $15.09, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $16.35 per hour, depending on experience, location, and employer.

What is the difference between Remote Shift Leader vs Remote Supervisor?

AspectRemote Shift LeaderRemote Supervisor
CredentialsHigh school diploma or equivalent; leadership experienceHigh school diploma; leadership or supervisory experience
Work EnvironmentOverseeing daily operations, managing teams remotelySupervising staff, ensuring operational standards remotely
Industry UsageCustomer service, retail, hospitalityCustomer service, retail, hospitality
Common Search IntentManaging shifts remotely, team leadershipSupervising teams, operational oversight

Remote Shift Leaders and Remote Supervisors often share similar roles in managing teams remotely within customer service, retail, or hospitality industries. While both require leadership skills and relevant experience, Remote Shift Leaders typically focus on overseeing daily shift operations, whereas Remote Supervisors may have broader supervisory responsibilities. The roles are closely related, with the main difference being the scope of responsibilities and specific job titles used by employers.

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Remote Shift Leader jobs near you
Customer Service Representative

Customer Service Representative

Tekwissen

Remote

$16.50 - $22.25/hr

Other

Posted 3 days ago

Job description

Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to clients worldwide. The job opportunity below is with one of our clients specializing in biotechnology product development services. The client is dedicated to supplying laboratory equipment, chemicals, supplies, and services essential in healthcare, scientific research, safety, and education. As a global leader in serving the scientific community, the organization generates approximately $40 billion in annual revenue and is committed to making the world healthier, cleaner, and safer. Their global team delivers innovative technologies, convenient procurement solutions, and pharmaceutical services through industry-leading brands.
Position: Customer Service Representative
Location: Bridgewater, NJ - 08869
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Remote
Shift: Day Shift - 08:00 AM to 05:00 PM
Summary:
Seeking a detail-oriented customer service professional with experience in quote management, order processing, and customer coordination. The role focuses on proactive follow-up of service quotes, ensuring timely order conversion, maintaining accurate records, and collaborating with cross-functional teams to support efficient operations and customer satisfaction.
Responsibilities:
Quote Management & Follow-Up
  • Proactively track all open service quotes and conduct systematic follow-up to drive order conversion.
  • Maintain a structured follow-up cadence through calls, emails, and SFDC updates to ensure no opportunities are missed.
  • Identify and escalate high-value or at-risk quotes to sales leadership.
  • Analyze quote activity and provide insights on trends, customer feedback, and lost opportunities.
Order Processing & Coordination
  • Convert accepted quotes into sales orders accurately and efficiently.
  • Manage payment processing and collaborate with Accounts Receivable, Accounts Payable, and Credit teams as needed.
  • Coordinate with production, planning, and logistics teams to ensure timely fulfillment.
  • Communicate order updates, delays, or changes to customers as needed.
  • Support continuous improvement efforts related to quoting accuracy, follow-up, and turnaround time.
Data Management & Reporting
  • Maintain accurate records of quotes, follow-ups, and customer interactions in SFDC and ERP systems.
  • Generate reports on quote volume, conversion rates, and follow-up effectiveness.
  • Ensure data integrity and compliance with company processes.
Required Skills:
  • Minimum 1 year of experience in a customer service role.
  • Strong communication and follow-up skills.
  • Experience working with SFDC/CRM and ERP systems.
  • Ability to manage multiple priorities and maintain attention to detail.
  • Strong organizational and problem-solving abilities.
  • Experience coordinating with cross-functional teams.
  • Proficiency in Microsoft Office applications, especially Excel.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.
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About TekWissen

Sourced by ZipRecruiter

TekWissen is an emerging global human capital, recruitment and IT services organization. Operating since 2009, we draw upon more than a decade of staffing experience to deliver critical talent acquisition solutions and IT engagements for our clients. We’re founded on a culture that is passionate about delivering tailored solutions, that create lasting partnerships.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Ann Arbor, MI, US

Year founded

2009

Social media

Twitter

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