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Remote Service Engineer Jobs in Naperville, IL (NOW HIRING)

Hanzo

Remote US or UK Crawl Engineer

Chicago, IL · On-site +1

We're seeking a Senior Crawl Engineer to be part of our professional services team. This role ... This role can be based in US or UK and 100% remote opportunity. Role Overview: Hanzo has ...

Hanzo

Remote US or UK Crawl Engineer

Chicago, IL · On-site +1

We're seeking a Senior Crawl Engineer to be part of our professional services team. This role ... This role can be based in US or UK and 100% remote opportunity. Role Overview: Hanzo has ...

Hanzo

Remote US or UK Crawl Engineer

Chicago, IL · On-site +1

We're seeking a Senior Crawl Engineer to be part of our professional services team. This role ... This role can be based in US or UK and 100% remote opportunity. Role Overview: Hanzo has ...

Hanzo

Remote US or UK Crawl Engineer

Chicago, IL · Remote

Were seeking a Senior Crawl Engineer to be part of our professional services team. This role ... This role can be based in US or UK and 100% remote opportunity. Role Overview: Hanzo has ...

Kemper

Data Quality Engineer

Downers Grove, IL · Remote

$114K - $137K/yr

... Remote-OH, Remote-PA, Remote-RI, Remote-VA Details Kemper is one of the nation's leading ... Kemper's products and services are making a real difference to our customers, who have unique and ...

Kemper

Data Quality Engineer

Chicago, IL · Remote

$118K - $141K/yr

... Remote-OH, Remote-PA, Remote-RI, Remote-VA Details Kemper is one of the nation's leading ... Kemper's products and services are making a real difference to our customers, who have unique and ...

Stryker

Senior Lead Data Engineer (Remote)

Chicago, IL · On-site +1

Remote As a Senior Lead, Data Engineering, you will serve as a technical leader who helps shape the ... Experience with API integrations, REST services, authentication, security, data governance, and ...

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How much do remote service engineer jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote service engineer in Naperville, IL is $40.37, according to ZipRecruiter salary data. Most workers in this role earn between $32.16 and $45.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote service engineer?

A Remote Service Engineer should possess a solid background in troubleshooting, diagnosing technical issues, and providing remote support, typically backed by a degree in engineering or a related technical field. Familiarity with remote access tools, ticketing systems, CRM software, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly expected. Exceptional communication skills, adaptability, and proactive problem-solving are vital to excel in this role. These abilities ensure efficient remote resolution of customer concerns, build client trust, and maintain high service quality standards.

What are some of the biggest challenges a remote service engineer might face, and how are they addressed?

One of the main challenges for a Remote Service Engineer is diagnosing and resolving issues without direct, hands-on access to equipment, which requires strong analytical skills and clear communication with clients. They often need to rely on clients to describe problems accurately while using remote access tools to perform troubleshooting. Collaboration with on-site teams or other support engineers is common, especially for complex issues that cannot be resolved remotely. Continuous learning and adapting to updates in hardware, software, and remote support technologies are important for staying effective in this dynamic role. Many employers support their remote engineers with training, regular team meetings, and accessible knowledge bases to help overcome these challenges.

What is a remote service engineer?

A Remote Service Engineer is responsible for diagnosing, troubleshooting, and resolving technical issues for customers or clients from a remote location. They provide support via phone, email, or online communication tools, ensuring minimal downtime for critical systems. Their role often involves software updates, system maintenance, and guiding users through technical processes. Strong problem-solving skills, technical expertise, and excellent communication are essential for success in this position.

What are popular job titles related to Remote Service Engineer jobs in Naperville, IL? For Remote Service Engineer jobs in Naperville, IL, the most frequently searched job titles are:
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Remote Service Engineer jobs near you

Remote US or UK Crawl Engineer

Hanzo

Chicago, IL • On-site, Remote

Full-time

Re-posted 22 days ago

Job description

Hanzo is a fast-growing, innovative company committed to reaching its business objectives. We're seeking a Senior Crawl Engineer to be part of our professional services team. This role reports directly to our Sr, Manager Professional Services. This role can be based in US or UK and 100% remote opportunity.
Role Overview:

Hanzo has implemented the entire technology stack required to capture and archive the modern web with a sophisticated crawler at its core. This job is at the heart of crawler operations: to configure and manage crawls, process archived data, and interact with customers. You will gain exposure to many different web technologies to reverse engineer the design and implementation to support efficient and effective web archiving. Expected to support customers from all operational requirements in support of crawl engineering team.


Key Responsibilities:


  • Run crawler operations, including configuring crawls, developing custom crawler code, diagnosing and resolving issues
  • Work within our process which includes monitoring SLAs, updating our issue tracking system
  • Translate feedback from customers and operations into software development to enhance our product and service offerings
  • Maintain and enhance existing software (both internal products and our open source projects)
  • Communicate systematically and at the right time
  • Work proactively, enthusiastically seeking problems in the software and systems and finding solutions
  • Be responsible for completing time-critical day-to-day tasks
  • Support Junior Crawl Engineers with day-to-day tasks
  • Solve problems independently and as a team


Qualifications & Requirements:


  • 2-4 years of experience in a software dev/ops production environment
  • 2-4 years of experience coding with Python and Javascript
  • Ability to write quality code
  • Willing to firefight
  • Understand and work with other people's code
  • Solve technical and operational problems
  • Unix / Linux, including scripting with tools like grep, find and awk
  • In depth understanding of HTTP and web
  • Professional written communications
  • Responsible and self-motivated
  • Eager to learn, teach, and solve problems


Hanzo is committed to fostering a collaborative, high-energy culture where sales excellence drives company success. If you thrive in fast-paced environments and have a passion for revenue growth, we'd love to hear from you!


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