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Remote Service Engineer Jobs in Naperville, IL (NOW HIRING)

Matthey

Technical Service Engineer

Chicago, IL · On-site +1

$130K - $135K/yr

United States (Remote with 30-50% regional travel) At Johnson Matthey, your work will matter. As a Senior Technical Service Engineer,you'lljoin a world leader in platinum group metals with over 200 ...

ABB

Senior Field Service Engineer

Bolingbrook, IL · Remote

$83K - $133K/yr

Service Manager __ In this role, you will have the opportunity to provide guidance and assistance ... Remote. Key Responsibilities * Be responsible for hands-on execution of projects including Startup ...

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How much do remote service engineer jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for remote service engineer in Naperville, IL is $40.37, according to ZipRecruiter salary data. Most workers in this role earn between $32.16 and $45.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Service Engineer position, and why are they important?

A Remote Service Engineer should possess a solid background in troubleshooting, diagnosing technical issues, and providing remote support, typically backed by a degree in engineering or a related technical field. Familiarity with remote access tools, ticketing systems, CRM software, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly expected. Exceptional communication skills, adaptability, and proactive problem-solving are vital to excel in this role. These abilities ensure efficient remote resolution of customer concerns, build client trust, and maintain high service quality standards.

What are some of the biggest challenges a Remote Service Engineer might face, and how are they addressed?

One of the main challenges for a Remote Service Engineer is diagnosing and resolving issues without direct, hands-on access to equipment, which requires strong analytical skills and clear communication with clients. They often need to rely on clients to describe problems accurately while using remote access tools to perform troubleshooting. Collaboration with on-site teams or other support engineers is common, especially for complex issues that cannot be resolved remotely. Continuous learning and adapting to updates in hardware, software, and remote support technologies are important for staying effective in this dynamic role. Many employers support their remote engineers with training, regular team meetings, and accessible knowledge bases to help overcome these challenges.

What is a Remote Service Engineer job?

A Remote Service Engineer is responsible for diagnosing, troubleshooting, and resolving technical issues for customers or clients from a remote location. They provide support via phone, email, or online communication tools, ensuring minimal downtime for critical systems. Their role often involves software updates, system maintenance, and guiding users through technical processes. Strong problem-solving skills, technical expertise, and excellent communication are essential for success in this position.

What are popular job titles related to Remote Service Engineer jobs in Naperville, IL? For Remote Service Engineer jobs in Naperville, IL, the most frequently searched job titles are:
What job categories do people searching Remote Service Engineer jobs in Naperville, IL look for? The top searched job categories for Remote Service Engineer jobs in Naperville, IL are:
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Remote Service Engineer jobs near you

Technical Service Engineer

Matthey

Chicago, IL • On-site, Remote

$130K - $135K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Pay Range: $130,000 - $135,000


Job title:

Senior Technical Service Engineer

Location:

United States (Remote with 30-50% regional travel)

At Johnson Matthey, your work will matter. As a Senior Technical Service Engineer,you'lljoin a world leader in platinum group metals with over 200 years of history. Using advanced metals chemistry,you'llhelp tackle the world's biggest challenges - cutting emissions, powering modernlifeand supporting lifesaving technologies - by applying,refiningand recycling metals that matter for a healthier, more sustainable, circular future.

The role:

As a Senior Technical Service Engineer, you will help drive our goals by:

Acting as the primary technical contact for customers across the AMOG (ammonia,methanoland other gases) catalyst portfolio, providing expert support and guidance

Delivering technical service through customer visits, audits, troubleshooting and remote support to address both routine and complex plant and catalyst issues

Partnering closely with Sales and Technical Service colleagues to support evaluations,projectsand customer requirements

Representingthe technical voice of the customer by feeding insights and market intelligence back into the business

Managing andprioritisingtechnical activities independently to meet business-critical timelines

Expanding technical capability beyond coreexpertiseto support a broader range of catalyst technologies

Key skills that will help you succeed in this role:

Degree in Chemical Engineering or a related scientific or technical discipline

Experience in catalysts, absorbents,chemicalsand/or additives within industrial environments

Strong knowledge of chemical plants,refineriesor related process industries

Proven customer-facing experience with the ability to communicate complex technical concepts clearly

Ability to work independently, manage priorities and drive continuous improvement

Eligibility for a Transportation Worker Identification Credential (TWIC) and ability to enroll in DISA

Even if you only match some of the skills,we'dlove to hear from you to discuss further!

What we offer:

We make sure salaries are fair,competitiveand aligned to individual roles,experienceand responsibilities. We also support hybrid and flexible working and offer comprehensive employee benefits, including health, life,disabilityand retirement plans that support our employees' financial and physical wellbeing, such as:

Retirement Savings (401K Match, plus anadditionalEmployer Contribution)

20 daysannual PTO (varies for shift-based roles)

Life and Disability Insurance

Health Insurance (Medical, Prescription, Dental and Vision)

Voluntary Benefits

Wellbeing Programs and Incentives

Tuition Assistance

Parental Leave

Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career!

At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected.

For any queries or accessibility requirements, please contact GlobalRecruit@matthey.com. We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience.

How to apply:
If you have the necessary skills and experience to join our team, please apply online. For any queries or should you require any reasonable adjustments to support your application please let your recruiter know when they contact you.

If you are already a Johnson Matthey Employee, please visit the internal careers site to apply: Find Jobs - Workday (myworkday.com)

All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise.Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice

You will be contacted by the Johnson Matthey Talent Acquisition team once your details have been reviewed. Please allow four weeks from the closing date to allow for screening to take place.

We appreciate the time and effort taken in completing an application.

By applying for this role and creating an account you are agreeing toJohnson Matthey Privacy Notice

Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

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