ZipRecruiter

Log In

2

Remote Service Engineer Jobs in Dallas, TX (NOW HIRING)

GardaWorld

Remote Service Technician

Addison, TX · On-site +1

$24/hr

The Remote Services Technician I plays a critical role in keeping our security and monitoring ... Graduates of a Associate's Degree in Information Technology, Computer, Engineering, or Business.

Mycronic USA

Field Service Engineer

Dallas, TX · Remote

$33.65 - $40.86/hr

The Field Service Engineer will assist sales representatives when they meet with clients to assist in sales demonstrations and answer customers' questions regarding the technical capabilities of ...

Axxys Technologies, Inc.

Support Specialist

Plano, TX · Remote

... the service board with the Operations group to evaluate whether the ticket should be worked by the remote team or should be escalated to the field engineer group. With the assistance of the ...

Curbee

Senior Software Engineer

Dallas, TX · On-site +1

$130K - $170K/yr

S. (Mobile and Remote Service). With Curbee., it's simple: dealerships send the right van to the ... At Curbee, engineers are Product Engineers, deeply connected to our users and responsible for ...

Curbee

Senior Software Engineer

Dallas, TX · On-site +1

$130K - $170K/yr

S. (Mobile and Remote Service). With Curbee., it's simple: dealerships send the right van to the ... At Curbee, engineers are Product Engineers, deeply connected to our users and responsible for ...

ABB

Senior Project Engineer

Irving, TX · Remote

$101K - $132K/yr

The work model for this role is: Remote {#LI-Remote} This role is contributing to the ... Be a support function for Field service engineer during project commissioning. * Configure, test ...

Wood Plc

Distribution Engineer (remote)

Dallas, TX · On-site +1

Overview / Responsibilities Wood Process & Energy business performs consulting and EPCM services ... Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ...

ICF

Substation Physical Engineer - REMOTE

Dallas, TX · Remote

$97K - $124K/yr

... engineering services for our clients. Why you will love working here: * Quality of life: Fully ... remote, flexible schedule, work-life balance * Investment in the community: Donation matching ...

YO AI Labs

AI/ML Engineer - Remote

Dallas, TX · Remote

$200 - $350/hr

Remote Job Summary We are seeking an experienced AI/ML Engineer to build and deploy secure ... Strong knowledge of cloud AI services, including AWS GovCloud, Google GovCloud, Azure IL5+, Vertex ...

next page

Showing results 1-20

All JobsService Engineer JobsRemote Service Engineer JobsRemote Service Engineer Jobs in Dallas, TX

Remote Service Engineer information

See Dallas, TX salary details

$19

$39

$65

How much do remote service engineer jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for remote service engineer in Dallas, TX is $39.99, according to ZipRecruiter salary data. Most workers in this role earn between $31.88 and $45.19 per hour, depending on experience, location, and employer.

What is a remote service engineer?

A Remote Service Engineer is responsible for diagnosing, troubleshooting, and resolving technical issues for customers or clients from a remote location. They provide support via phone, email, or online communication tools, ensuring minimal downtime for critical systems. Their role often involves software updates, system maintenance, and guiding users through technical processes. Strong problem-solving skills, technical expertise, and excellent communication are essential for success in this position.

What are the key skills and qualifications needed to thrive as a remote service engineer?

A Remote Service Engineer should possess a solid background in troubleshooting, diagnosing technical issues, and providing remote support, typically backed by a degree in engineering or a related technical field. Familiarity with remote access tools, ticketing systems, CRM software, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly expected. Exceptional communication skills, adaptability, and proactive problem-solving are vital to excel in this role. These abilities ensure efficient remote resolution of customer concerns, build client trust, and maintain high service quality standards.

What are some of the biggest challenges a remote service engineer might face, and how are they addressed?

One of the main challenges for a Remote Service Engineer is diagnosing and resolving issues without direct, hands-on access to equipment, which requires strong analytical skills and clear communication with clients. They often need to rely on clients to describe problems accurately while using remote access tools to perform troubleshooting. Collaboration with on-site teams or other support engineers is common, especially for complex issues that cannot be resolved remotely. Continuous learning and adapting to updates in hardware, software, and remote support technologies are important for staying effective in this dynamic role. Many employers support their remote engineers with training, regular team meetings, and accessible knowledge bases to help overcome these challenges.

What are popular job titles related to Remote Service Engineer jobs in Dallas, TX?

For Remote Service Engineer jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Remote Service Engineer jobs in Dallas, TX look for?

The top searched job categories for Remote Service Engineer jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Remote Service Engineer jobs?

Cities near Dallas, TX with the most Remote Service Engineer job openings:

Remote Service Engineer jobs near you
Infographic showing various Remote Service Engineer job openings in Dallas, TX as of September 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $83,183 per year, or $40 per hour.

Remote Service Technician

Addison, TX • On-site, Remote

GardaWorld
Public Safety Administration • 1 - 5K employees
Learn more about GardaWorldexternal

$24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

GardaWorld rating

5.2

Company rating: 5.2 out of 10

Based on 414 frontline employees who took The Breakroom Quiz

Job description


Be the Front Line of Smart Security & Technical Support!
The Remote Services Technician I plays a critical role in keeping our security and monitoring systems running smoothly. In this customer-facing, technical support position, you'll serve as the first point of contact for technicians and clients-troubleshooting network video recorders, cameras, audio devices, and basic networking issues while delivering a calm, professional experience. You'll take ownership of issues from intake through resolution, collaborate closely with internal teams, and escalate thoughtfully when needed.
This role is ideal for someone who enjoys problem-solving, communicating clearly under pressure, and working as part of a highly connected remote team. Comprehensive training is provided, setting you up for success and long-term growth in a fast-paced technical environment.
What's in it for You
  • Competitive salary: $24 / hr
  • Work site location: Addison, TX
  • Set schedule: 7am-7pm CST (9am-6pm shift or 10am-7pm shift)
  • Flexibility is essential, as team members must be available to work nights, weekends, and holidays as needed.
  • Overtime may be required based on business needs.
  • Comprehensive benefits: medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
  • Career growth: career growth opportunities at ECAM
Your Responsibilities as Position Title
  • Answer, process, and document incoming calls from technicians and customers.
  • Execute troubleshooting steps, ask clarifying questions, and identify root causes of concerns.
  • Maintain effective call/ticket ownership, ensuring timely resolutions and ongoing communication on issues.
  • Comply with corporate and departmental policies and procedures.
  • Assist the Project Management team in setting up new accounts for monitoring.
  • Address more straightforward technical problems, including troubleshooting basic IP cameras, networking issues, and audio units.
  • Escalate issues to higher-tier specialists or field service dispatch when necessary.
  • Provide guidance to field technicians over the phone.
  • Collaborate with customer/3rd party personnel to resolve internal network issues.
  • Participate in special projects and perform additional duties as required.
  • Work closely with a team for daily tasks, remaining constantly in communication via voice chat.
  • Manage time efficiently, organize and prioritize tasks, and demonstrate ownership in a remote professional arrangement.
  • Maintain confidentiality and express understanding/empathy toward clients and their situations.
  • Utilize active listening skills, probing and troubleshooting questions, and creative problem-solving for first-contact resolution.
  • Demonstrate excellent writing, interpersonal, and communication skills.
  • Perform other duties as required
Your Qualifications
  • Authorized to work in the United States
  • Able to pass an extensive screening process
  • High School Degree or GED required.
  • Preferred: Graduates of a Associate's Degree in Information Technology, Computer, Engineering, or Business.
  • Professional Technology Certifications (Microsoft, ITIL, CompTIA, Cisco, etc.) are highly desirable.
  • Minimum of 1-2 years of working experience in a technology role, preferably with basic technical support experience.
  • Experience in CCTV with IP Cameras, VMS Systems, and network appliances is beneficial.
  • Knowledge of monitoring systems such as Zabbix, Prometheus, etc.
  • Familiarity with Remote Troubleshooting tools (VNC, TeamViewer, Splashtop).
  • Experience with a ticketing system
Your skills and competencies
  • Technical Troubleshooting Fundamentals
  • Customer Communication & Professionalism
  • Issue Ownership & Follow-Through
  • Time Management & Remote Work Discipline
  • Collaboration & Escalation Judgment

ECAM: Safeguarding Sites with Innovation
ECAM is a leader in security technology and remote surveillance. With a mission to deliver smarter, more efficient security solutions, ECAM protects construction sites, commercial properties, and critical infrastructure with cutting-edge mobile surveillance units, AI-driven monitoring, and professional guard services. Their integrated approach helps clients reduce risk, prevent loss, and maintain peace of mind-24/7.
It is the policy of ECAM to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, ECAM complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of ECAM not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

What GardaWorld employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply