Senior Software Engineer - Full Stack Job number: 864 This is a remote position. Ad Hoc is a ... As we work with agencies to deliver critical services, we're also changing how the government ...
Senior Software Engineer - Full Stack Job number: 864 This is a remote position. Ad Hoc is a ... As we work with agencies to deliver critical services, we're also changing how the government ...
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Software Engineer III - Java, React & Microservices Job number 870 This is a remote position. Ad ... As we work with agencies to deliver critical services, we're also changing how the government ...
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Software Engineer III - Java, React & Microservices (Remote)
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Software Engineer III - Full Stack Job number: 865 This is a remote position. Ad Hoc is a ... As we work with agencies to deliver critical services, we're also changing how the government ...
Software Engineer III - Full Stack Job number: 865 This is a remote position. Ad Hoc is a ... As we work with agencies to deliver critical services, we're also changing how the government ...
Software Engineer III - Full Stack Job number: 865 This is a remote position. Ad Hoc is a ... As we work with agencies to deliver critical services, we're also changing how the government ...
Software Engineer III - Full Stack Job number: 865 This is a remote position. Ad Hoc is a ... As we work with agencies to deliver critical services, we're also changing how the government ...
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AWS Cloud Engineer (Remote)
Stafford, VA · Remote
$55.50 - $74.25/hr
Remote in any United States jurisdiction not excluded from this job advertisement. Sustain and ... The Amazon Web Services (AWS) Cloud Engineer operates and maintains the full suite of AWS managed ...
AWS Cloud Engineer (Remote)
Stafford, VA · On-site +1
$55.50 - $74.25/hr
Remote in any United States jurisdiction not excluded from this job advertisement. Sustain and ... The Amazon Web Services (AWS) Cloud Engineer operates and maintains the full suite of AWS managed ...
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Stafford, VA · On-site +1
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Remote in any United States jurisdiction not excluded from this job advertisement. Sustain and ... The Amazon Web Services (AWS) Cloud Engineer operates and maintains the full suite of AWS managed ...
Provide expert remote technical support to customers, service partners and other functional ... Working directly with Engineering and other departments when collaboration is needed to fulfill ...
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Remote Service Engineer information
What are the key skills and qualifications needed to thrive in the Remote Service Engineer position, and why are they important?
A Remote Service Engineer should possess a solid background in troubleshooting, diagnosing technical issues, and providing remote support, typically backed by a degree in engineering or a related technical field. Familiarity with remote access tools, ticketing systems, CRM software, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly expected. Exceptional communication skills, adaptability, and proactive problem-solving are vital to excel in this role. These abilities ensure efficient remote resolution of customer concerns, build client trust, and maintain high service quality standards.
What are some of the biggest challenges a Remote Service Engineer might face, and how are they addressed?
One of the main challenges for a Remote Service Engineer is diagnosing and resolving issues without direct, hands-on access to equipment, which requires strong analytical skills and clear communication with clients. They often need to rely on clients to describe problems accurately while using remote access tools to perform troubleshooting. Collaboration with on-site teams or other support engineers is common, especially for complex issues that cannot be resolved remotely. Continuous learning and adapting to updates in hardware, software, and remote support technologies are important for staying effective in this dynamic role. Many employers support their remote engineers with training, regular team meetings, and accessible knowledge bases to help overcome these challenges.
What is a Remote Service Engineer job?
A Remote Service Engineer is responsible for diagnosing, troubleshooting, and resolving technical issues for customers or clients from a remote location. They provide support via phone, email, or online communication tools, ensuring minimal downtime for critical systems. Their role often involves software updates, system maintenance, and guiding users through technical processes. Strong problem-solving skills, technical expertise, and excellent communication are essential for success in this position.

Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 13 days ago
Job description
Senior Software Engineer - Full Stack
Job number: 864
This is a remote position.
Ad Hoc is a technology company that empowers organizations to deliver scalable, impactful digital services. Using modern, agile methods, our team creates products that meet people’s needs and transform their experience of government.
Work on things that matter
Our collaborations have shaped some of the defining moments in public-sector service delivery. We’ve helped build products that connect Veterans to tailored services, help millions access affordable health care, and support important programs like Head Start. As we work with agencies to deliver critical services, we’re also changing how the government approaches technology.
Built for a remote life
Our culture, communications, and tools are built for remote work, enabling us to bring together top talent nationwide. At Ad Hoc, remote life empowers our teams to design work environments that fit their lives and that foster flexibility and collaboration to achieve positive outcomes for our customers.
Committed to high expectations and a welcoming culture
Ad Hoc values acceptance, accountability, and humility. We aren’t heroes. We learn from our mistakes and improve the process for the next time. We build small, inclusive teams to collaborate closely with our partners to solve the right problems and deliver software that works.
The Veterans Affairs business unit helps transform the VA into a modern digital services organization where Veteran outcomes are at the center of every effort. We partner with the VA to design and deliver seamless user experiences for Veterans, their families and caregivers, and VA employees. By applying better practices in service design, product management, and technology, we enable the VA to increase the use, quality, and reliability of services and decrease the time Veterans spend waiting for outcomes.
Primary Responsibilities:
Senior Software Engineer FS serves as an experienced individual contributor within a team, with the expectation that you will further develop your leadership, guidance and mentoring skills. With minimal oversight from leadership, you will be responsible for supporting the goal of meeting scope, schedule and delivery requirements. A Senior Software Engineer - Full Stack impacts the long-term goals of the program, while contributing to the implementation of the program’s development strategy. You may serve as the discipline's primary lead when working with stakeholders and utilize strong influential skills to drive improvements in software engineering processes and practices. Primary expectations of a Senior Software Engineer - Full Stack include:
Demonstrates expertise, accountability, and ownership of their contributions to an application code base
Maintains a high-level understanding of adjacent technical areas and ecosystems to effectively coordinate integration with those systems
Diagnoses and effectively resolves issues with the systems they own, using incidents to inform educational opportunities and system improvements
Actively mentors and assists more junior engineers in the development of their skills
Effectively communicates technical issues and developments with team members and clients
Participates in technical interviews with new candidates
Strong influential skills to propose and evaluate multiple approaches to technical and process problems
May serve as a mentor to individuals within the team
May lead small, less critical, or temporary team structures and projects
Presents design documents, system diagrams, etc. to clients, stakeholders, partners, and other engineers
Basic Qualifications:
Bachelor’s degree and 7+ years of engineering experience
Expert experience with Ruby on Rails, API Design & Development
Experience with React/Redux, JavaScript, HTML & CSS
Experience with Postman, Datadog and RSpec
Experience responding and triaging production issues
Excellent communication skills to both technical and non-technical audiences
Experience mentoring junior developers
Preferred Qualifications:
- Prior government contracting experience
- Experience with Oracle Health, VA Health EHRM Systems
To learn more about working at Ad Hoc, please visit:https://adhocteam.us/join
Benefits:
- Company-subsidized health, dental, and vision insurance
- Flexible PTO
- 401K with employer match
- Paid parental leave after one year of service
- Employee Assistance Program
Ad Hoc LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.
We value the unique skills gained through military service and encourage veterans and transitioning service members to apply.
In support of various state and city equal pay transparency laws, Ad Hoc job descriptions feature the starting range we reasonably expect to pay to candidates who would join our team with little to no need for training on the responsibilities we've outlined above. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and responsibility. The range of starting pay for this role is $125,000 - $137,000. Our recruiters will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements.
job reference:
https://adhoc.team