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Remote Service Engineer Jobs in Illinois (NOW HIRING)

Amrize

Technical Service Engineer II

Chicago, IL · Remote

Join Amrize as a Technical Service Engineer II and help construct what's next. If you're ready to ... Dress for your day #LI-Remote #LI-GC1 Amrize is an equal opportunity employer. We celebrate ...

BICO

Field Service Engineer- Chicago

Chicago, IL · Remote

$86K - $108K/yr

As a Field Service Engineer, you will install,maintain, andoptimizehigh-precision systems across ... Perform preventive maintenance, troubleshooting issues, and complete on-site or remote repairs.

Danaher

Field Service Engineer - Chicago, IL

Evanston, IL · On-site +1

$29 - $39/hr

The Field Service Engineer will be responsible for customer satisfaction in all aspects of the job ... We recognize the benefits of flexible, remote working arrangements for eligible roles and are ...

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How much do remote service engineer jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for remote service engineer in Illinois is $39.17, according to ZipRecruiter salary data. Most workers in this role earn between $31.20 and $44.28 per hour, depending on experience, location, and employer.

What is a remote service engineer?

A Remote Service Engineer is responsible for diagnosing, troubleshooting, and resolving technical issues for customers or clients from a remote location. They provide support via phone, email, or online communication tools, ensuring minimal downtime for critical systems. Their role often involves software updates, system maintenance, and guiding users through technical processes. Strong problem-solving skills, technical expertise, and excellent communication are essential for success in this position.

What are the key skills and qualifications needed to thrive as a remote service engineer?

A Remote Service Engineer should possess a solid background in troubleshooting, diagnosing technical issues, and providing remote support, typically backed by a degree in engineering or a related technical field. Familiarity with remote access tools, ticketing systems, CRM software, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly expected. Exceptional communication skills, adaptability, and proactive problem-solving are vital to excel in this role. These abilities ensure efficient remote resolution of customer concerns, build client trust, and maintain high service quality standards.

What are some of the biggest challenges a remote service engineer might face, and how are they addressed?

One of the main challenges for a Remote Service Engineer is diagnosing and resolving issues without direct, hands-on access to equipment, which requires strong analytical skills and clear communication with clients. They often need to rely on clients to describe problems accurately while using remote access tools to perform troubleshooting. Collaboration with on-site teams or other support engineers is common, especially for complex issues that cannot be resolved remotely. Continuous learning and adapting to updates in hardware, software, and remote support technologies are important for staying effective in this dynamic role. Many employers support their remote engineers with training, regular team meetings, and accessible knowledge bases to help overcome these challenges.

What are the most commonly searched types of Service Engineer jobs in Illinois?

The most popular types of Service Engineer jobs in Illinois are:

What are popular job titles related to Remote Service Engineer jobs in Illinois?

For Remote Service Engineer jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Remote Service Engineer jobs in Illinois look for?

The top searched job categories for Remote Service Engineer jobs in Illinois are:

What cities in Illinois are hiring for Remote Service Engineer jobs?

Cities in Illinois with the most Remote Service Engineer job openings:

Remote Service Engineer jobs near you
Infographic showing various Remote Service Engineer job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 62% Full Time, 35% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $81,484 per year, or $39.2 per hour.

Senior Integration Engineer (Remote Services)

Mossville, IL • On-site, Remote

Caterpillar

7.5

Company rating: 7.5 out of 10

Based on 487 frontline employees who took The Breakroom Quiz

271st of 495 rated machine equipment manufacturers

People enjoy working here

Good employer

Recommended by students

Learn more about Caterpillarexternal

$112K - $169K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Career Area:
Engineering
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Role Definition
This role is responsible for the design, integration, validation, and deployment of remote services on vehicles or machines. This role ensures seamless integration of hardware, software, communications, and cloud-based services to enable features such as remote monitoring, diagnostics, software updates, data analytics, and fleet management.
The engineer works cross-functionally with mechanical, electrical, software, cybersecurity, and service teams to deliver reliable, secure, and scalable remote service solutions throughout the product lifecycle.
Responsibilities
  • Develop system requirements, interface definitions, and functional specifications for remote service features
  • Translate customer, regulatory, and business requirements into technical system solutions
  • Clearly define remote service strategies, support product group alignment activities and adoption.
  • Drive improvements to system tools and support system teams in the effective deployment and management of remote service features
  • Plan and track system-level testing, validation, and verification of remote services features
  • Support vehicle or machine-level integration testing, including lab, bench, and field testing
  • Contribute to continuous improvement of remote services features based on field data and customer feedback
  • Provide both people and technical leadership in system integration and software development that supports the enterprise remote service strategy.
  • Provide program status and development timing updates to stakeholders and product teams.

What you will have:
  • Communicating Complex Concepts: Knowledge of effective presentation tools and techniques to ensure clear understanding; ability to use summarization and simplification techniques to explain complex technical concepts in simple, clear language appropriate to the audience.
  • Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
  • Embedded Systems: Knowledge of embedded systems and their applications; ability to develop embedded systems with varying levels of complexity to control the operations of the machine it is embedded within.
  • Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.

Top candidates will have:
  • Ability to approach communication challenges from various angles based upon audience.
  • Experience and knowledge of embedded systems and multi-system integration.
  • Involvement with NPI deployment in machine programs
  • Capable of successful resolutions to critical or wide-impact problems using standard practices for problem-solving approaches, tools, and processes.
  • Strong communication skills

Additional Details:
  • This position requires the candidate to work full-time at the Mossville, IL office.
  • Domestic relocation assistance is available for this position.

#LI
Summary Pay Range:
$112,710.00 - $169,060.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
  • Medical, dental, and vision benefits*
  • Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
  • 401(k) savings plans*
  • Health Savings Account (HSA)*
  • Flexible Spending Accounts (FSAs)*
  • Health Lifestyle Programs*
  • Employee Assistance Program*
  • Voluntary Benefits and Employee Discounts*
  • Career Development*
  • Incentive bonus*
  • Disability benefits
  • Life Insurance
  • Parental leave
  • Adoption benefits
  • Tuition Reimbursement

* These benefits also apply to part-time employees
This position requires working onsite five days a week.
Relocation is available for this position.
Visa sponsorship is available for eligible applicants.
Posting Dates:
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.

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