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Remote Service Delivery Manager Jobs in Virginia

Zantech

Service Delivery Manager

Ashburn, VA · On-site +1

The Service Delivery Manager will play a crucial role in providing: * Service Delivery Management & Governance (Agile framework, intake governance, capacity planning) * Portfolio Management ...

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Zantech

IT Service Delivery Manager SME

Ashburn, VA · On-site +1

The IT Service Delivery Manager SME will play a crucial role in providing: * Service Delivery Management & Governance (Intake process design and execution, portfolio lifecycle management) * Portfolio ...

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NTT DATA Services

Delivery Associate Director

Arlington, VA · On-site +1

$104K - $242K/yr

The IT Service Delivery Director is a senior executive responsible for the end-to-end management of ... While many positions offer remote or hybrid work options, these arrangements are subject to change ...

NTT DATA Services

Delivery Associate Director

Arlington, VA · On-site +1

$104K - $242K/yr

The IT Service Delivery Director is a senior executive responsible for the end-to-end management of ... While many positions offer remote or hybrid work options, these arrangements are subject to change ...

TOMORROW HIRE

Project Manager 1

Mechanicsville, VA · On-site +1

$42 - $62/hr

Remote Location : Mechanicsville, VA 23116 Start Date : 07/01/2026 End Date : 06/30/2027 Industry ... This role will provide project coordination and Agile delivery support by assisting the Delivery ...

TM3 Solutions, Inc.

Contracts/Tasks Manager

Alexandria, VA · On-site +1

$95K - $127K/yr

This role serves as the primary on-site/operational leader responsible for service delivery ... Security & Remote Work Requirements: * Ensure staff follow secure telework/remote-work practices ...

Ad Hoc

Senior Program Manager, Platform

Mclean, VA · Remote

$117K - $117K/yr

As we work with agencies to deliver critical services, we're also changing how the government ... Built for a remote life Our culture, communications, and tools are built for remote work, enabling ...

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Remote Service Delivery Manager information

What is the most in demand remote job?

Remote Service Delivery Managers are in high demand as companies seek professionals to oversee remote teams, ensure service quality, and manage client relationships. Skills in project management, communication, and familiarity with remote collaboration tools like Slack or Zoom are essential for these roles, which often offer flexible schedules and require industry certifications such as PMP or ITIL.

How does a Remote Service Delivery Manager effectively coordinate and support distributed teams?

A Remote Service Delivery Manager leverages digital collaboration tools and well-defined processes to manage teams across various locations. They ensure clear communication by setting regular virtual meetings, utilizing project management platforms, and establishing performance metrics. One common challenge is maintaining team cohesion and engagement remotely, which can be addressed by fostering a transparent work culture and recognizing team achievements. The role often involves close collaboration with IT, customer support, and project management teams to deliver consistent service quality. Effective managers also provide ongoing training and feedback to help team members grow within their roles.

Is a service delivery manager a good job?

A service delivery manager is a professional responsible for overseeing the delivery of services to clients, ensuring quality and efficiency. The role typically requires strong leadership, communication skills, and knowledge of service management frameworks like ITIL; it often offers opportunities for career advancement and competitive compensation. Job satisfaction depends on individual preferences and the specific industry or organization.

How much do delivery managers get paid?

Remote Service Delivery Managers typically earn between $70,000 and $130,000 annually, depending on experience, industry, and location. Salaries can vary based on company size, certifications, and the complexity of services managed.

What is a Remote Service Delivery Manager?

A Remote Service Delivery Manager is responsible for overseeing and coordinating the delivery of services to clients or customers from a remote location. They ensure that service level agreements (SLAs) are met, manage remote teams, and handle client communication to resolve issues efficiently. This role often involves monitoring performance metrics, streamlining processes, and implementing improvements to enhance customer satisfaction. Remote Service Delivery Managers use digital tools to manage workflows, facilitate team collaboration, and maintain high service quality regardless of location.

What is the difference between Remote Service Delivery Manager vs Customer Support Manager?

AspectRemote Service Delivery ManagerCustomer Support Manager
CredentialsTypically requires project management or service delivery certifications (e.g., PMP, ITIL)Often requires customer service or support certifications (e.g., HDI, CSAT)
Work EnvironmentOversees remote service teams, manages service delivery processesManages customer support teams, handles client interactions
Industry UsageCommon in IT, telecom, and tech servicesWidely used across retail, tech, and service industries

The Remote Service Delivery Manager focuses on ensuring remote service operations run smoothly, managing service quality and delivery processes. In contrast, the Customer Support Manager concentrates on customer interactions, satisfaction, and support team management. While both roles involve client communication and team oversight, their core responsibilities and industry applications differ.

What is the highest paid delivery job?

For a Remote Service Delivery Manager, the highest paid delivery roles are typically senior positions such as Director of Service Delivery or Program Manager, which can earn six-figure salaries. These roles often require extensive experience, leadership skills, and certifications in project management or service management frameworks like ITIL or PMP.

What are the key skills and qualifications needed to thrive as a Remote Service Delivery Manager, and why are they important?

To thrive as a Remote Service Delivery Manager, you need strong project management skills, a background in IT service management, and experience coordinating distributed teams, often supported by a bachelor's degree in a related field. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and remote collaboration tools such as Slack or Microsoft Teams is typically required. Excellent communication, leadership, and problem-solving abilities are crucial for building client relationships and ensuring team alignment. These skills are vital for delivering consistent, high-quality services to clients while managing dispersed teams and complex workflows remotely.
What are popular job titles related to Remote Service Delivery Manager jobs in Virginia? For Remote Service Delivery Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Service Delivery Manager jobs in Virginia look for? The top searched job categories for Remote Service Delivery Manager jobs in Virginia are:
What cities in Virginia are hiring for Remote Service Delivery Manager jobs? Cities in Virginia with the most Remote Service Delivery Manager job openings:
Remote Service Delivery Manager jobs near you
Service Delivery Manager

Service Delivery Manager

Zantech

Ashburn, VA • On-site, Remote

Full-time

PTO

Posted 2 days ago

Job description

Are you looking for your next challenge? Are you ready to work with a performance-based small company? At Zantech, we are a dynamic Woman Owned Small Business focused on providing complex, mission-focused solutions with a proven track record of outstanding customer performance and high employee satisfaction. We would love to talk with you regarding the next step in your career. Come join our team!
Zantech is looking for a talented Service Delivery Manager to contribute to the success of our upcoming Operations and Program Management Support Services project for a Hybrid role based out of Ashburn, VA.
The Service Delivery Manager will play a crucial role in providing:
  • Service Delivery Management & Governance (Agile framework, intake governance, capacity planning)
  • Portfolio Management & Resource Allocation (Financial management, TCO, spend plan oversight)
  • Business Intelligence & Data Analytics (Agile KPI reporting, dashboard oversight)
  • Acquisition & Lifecycle Support (Vendor management, program oversight)
  • Key Personnel (Single point of contact; authorized contractor interface with CO, COR, and federal lead)

The Service Delivery Manager serves as the single point of contact, providing overall management, direction, administration, quality assurance, and leadership for contract execution. The Service Delivery Manager is the Contractor's authorized interface with the Contracting Officer (CO), Contracting Officer's Representative (COR), and the federal lead, and must be fully authorized to make decisions and commit the contractor team.
Impact: The Service Delivery Manager is responsible for aligning IT programs with CBP business objectives, governing the portfolio intake process, managing financial performance, and maturing Agile delivery capability - enabling leadership to manage a complex IT service delivery environment with transparency, accountability, and operational efficiency.
Responsibilities include, but will not be limited to:
  • Serve as single point of contact for the contract; interface directly with the CO, COR, and theService Delivery and Resource Allocation federal lead as the Contractor's authorized representative
  • Provide overall management, direction, administration, quality assurance, and leadership for execution of all contract requirements
  • Be available to plan, direct, communicate, and control all operational functions during normal hours of operation and during periods of no-notice emergencies
  • Align IT programs with CBP business objectives; manage value streams; govern project intake; and plan capacity across teams
  • Implement lean budgeting principles; monitor portfolio spending and variances; manage Total Cost of Ownership (TCO); and optimize investments
  • Apply extensive knowledge of CBP OIT financial management practices across all financial management activities
  • Define and track Agile KPIs; provide real-time visible reporting; manage systemic risks and impediments across the portfolio
  • Champion Agile principles; facilitate organizational retrospectives for continuous improvement; mentor practitioners to identify and implement efficiencies and innovations
  • Maintain strong relationships with all stakeholders including CBP Headquarters directorates and operational components; clearly communicate expectations and oversee vendor selection and performance
  • Maintain appropriate staffing levels; manage projects; ensure all deadlines are met; and deliver required services and materials at or under budget

Required Experience or Knowledge of the following technologies/functions:
  • 15+ years IT Portfolio/Project Management leading large-scale, enterprise-level programs including business process re-engineering and financial management
  • 10+ years leading multi-disciplined teams on medium or large multi-task projects of high complexity
  • 8+ years providing technical direction and identifying improvements, efficiencies, and innovations for portfolio management, governance, financial, or operational processes
  • Skills Required:
    • Strategic alignment of IT programs with business objectives; management of value streams and project intake governance
    • Lean budgeting principles; portfolio spending and variance monitoring; Total Cost of Ownership (TCO) management; investment optimization
    • Extensive knowledge of CBP OIT financial management practices
    • Definition and tracking of Agile Key Performance Indicators (KPIs); real-time visible reporting; systemic risk and impediment management across the portfolio
    • Championing Agile principles; facilitating organizational retrospectives; mentoring practitioners on continuous improvement, efficiencies, and innovations
    • Stakeholder and vendor management including CBP Headquarters directorates and operational components
    • Demonstrated ability to lead and conduct detailed research and analysis of technical and financial data
    • Proven ability to read and interpret management policies, regulations, and directives
    • Proficiency with the current version of the Microsoft (MS) Office Suite used by CBP

Required Education/Certifications:
  • Bachelor of Arts (BA) or Bachelor of Science (BS) degree, at a minimum, in Information Technology, Computer Science, Information Systems, or a related field
  • Active Project Management Institute (PMI) Project Management Professional (PMP) certification

Required Security Clearance:
  • US Citizenship
  • Active Top Secret or higher clearance, per contract requirements.
  • Ability to obtain and maintain a DHS clearance is required; active DHS CBP clearance is preferred

"Outstanding Performance...Always!"
Our corporate motto represents our commitment to build long-term relationships with both our clients and our employees by providing the highest quality service in everything we do. We strive for excellence for our clients and for each other. We embrace the opportunity to hire individuals with new talents and fresh perspectives. Zantech offers competitive compensation, strong benefits, and a vacation package, as well as a fast-paced and exciting work environment. Come join our team!

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