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Remote Service Delivery Manager Jobs in Ohio (NOW HIRING)

McKesson

Agile Delivery Manager

Columbus, OH · On-site +1

... services that make quality care more accessible and affordable. Here, we focus on the health ... The Agile Delivery Manager (ADM) is a People Leader role accountable for delivery outcomes through ...

McKesson

Agile Delivery Manager

Columbus, OH · On-site +1

... services that make quality care more accessible and affordable. Here, we focus on the health ... The Agile Delivery Manager (ADM) is a People Leader role accountable for delivery outcomes through ...

Knitwellgroup

Director, AI Solutions Delivery

Pataskala, OH · On-site +1

$203K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Evaluate and manage third-party AI tools, platforms, and external development partners. * Ensure ... Remote :Preference will be given to candidates in Columbus, OH, Hingham, MA or Ft. Myers, FL areas ...

F5 Facility Services

Remote Commercial Service Plumber

Akron, OH · On-site +1

$24.25 - $31/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... management interaction. The ideal candidate will be responsible for providing expert plumbing ... to delivering high-quality workmanship, exceptional customer service, the ability to accurately ...

F5 Facility Services

Remote Commercial Service Plumber

Cleveland, OH · On-site +1

$24.50 - $31.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... management interaction. The ideal candidate will be responsible for providing expert plumbing ... to delivering high-quality workmanship, exceptional customer service, the ability to accurately ...

F5 Facility Services

Remote Commercial Service Plumber

Groveport, OH · On-site +1

$24.75 - $31.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... management interaction. The ideal candidate will be responsible for providing expert plumbing ... to delivering high-quality workmanship, exceptional customer service, the ability to accurately ...

F5 Facility Services

Remote Commercial Service Electrician

Akron, OH · On-site +1

$23.25 - $27.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... limited management interaction. The ideal candidate will be responsible for providing expert ... to delivering high-quality workmanship, exceptional customer service, the ability to accurately ...

Next Stop Travel

Remote Planning Consultant

Akron, OH · Remote

Company Overview: Next Stop Travel is a service-oriented organization focused on delivering ... This role involves managing client requests, organizing logistics, and ensuring a smooth, end-to ...

JLL

Global Operations Manager

Cleveland, OH · Remote

$84K - $109K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... service delivery across regions, and help shape how we deliver facilities management at scale for a Fortune 500 technology leader. Work Schedule: Remote, M-F 8-5 Travel Requirements: up to 5% Reports ...

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Remote Service Delivery Manager information

How does a remote service delivery manager effectively coordinate and support distributed teams?

A Remote Service Delivery Manager leverages digital collaboration tools and well-defined processes to manage teams across various locations. They ensure clear communication by setting regular virtual meetings, utilizing project management platforms, and establishing performance metrics. One common challenge is maintaining team cohesion and engagement remotely, which can be addressed by fostering a transparent work culture and recognizing team achievements. The role often involves close collaboration with IT, customer support, and project management teams to deliver consistent service quality. Effective managers also provide ongoing training and feedback to help team members grow within their roles.

What is a remote service delivery manager?

A Remote Service Delivery Manager is responsible for overseeing and coordinating the delivery of services to clients or customers from a remote location. They ensure that service level agreements (SLAs) are met, manage remote teams, and handle client communication to resolve issues efficiently. This role often involves monitoring performance metrics, streamlining processes, and implementing improvements to enhance customer satisfaction. Remote Service Delivery Managers use digital tools to manage workflows, facilitate team collaboration, and maintain high service quality regardless of location.

What is the difference between Remote Service Delivery Manager vs Customer Support Manager?

AspectRemote Service Delivery ManagerCustomer Support Manager
CredentialsTypically requires project management or service delivery certifications (e.g., PMP, ITIL)Often requires customer service or support certifications (e.g., HDI, CSAT)
Work EnvironmentOversees remote service teams, manages service delivery processesManages customer support teams, handles client interactions
Industry UsageCommon in IT, telecom, and tech servicesWidely used across retail, tech, and service industries

The Remote Service Delivery Manager focuses on ensuring remote service operations run smoothly, managing service quality and delivery processes. In contrast, the Customer Support Manager concentrates on customer interactions, satisfaction, and support team management. While both roles involve client communication and team oversight, their core responsibilities and industry applications differ.

What are the key skills and qualifications needed to thrive as a remote service delivery manager, and why are they important?

To thrive as a Remote Service Delivery Manager, you need strong project management skills, a background in IT service management, and experience coordinating distributed teams, often supported by a bachelor's degree in a related field. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and remote collaboration tools such as Slack or Microsoft Teams is typically required. Excellent communication, leadership, and problem-solving abilities are crucial for building client relationships and ensuring team alignment. These skills are vital for delivering consistent, high-quality services to clients while managing dispersed teams and complex workflows remotely.

What are popular job titles related to Remote Service Delivery Manager jobs in Ohio?

For Remote Service Delivery Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Remote Service Delivery Manager jobs in Ohio look for?

The top searched job categories for Remote Service Delivery Manager jobs in Ohio are:

What cities in Ohio are hiring for Remote Service Delivery Manager jobs?

Cities in Ohio with the most Remote Service Delivery Manager job openings:

Remote Service Delivery Manager jobs near you
Infographic showing various Remote Service Delivery Manager job openings in Ohio as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

IT Service Delivery Director - Collections, Compliance & Risk

Huntington

Columbus, OH • On-site, Remote

$199K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Description This role will be onsite at our Easton Oval office in Columbus, OH. Summary: The IT Service Delivery Director - Collections, Compliance & Risk serves as a single point of accountability for the Information Technology (IT) needs of the assigned Business Segment(s). Duties and Responsibilities: Coordinates the development of strategy, planning, funding, and delivery of technology products and services to the Business Segment(s) and delivery partners.

Partners in developing /executing technology strategy and is responsible for end-to-end technology project execution including resource planning. Responsible for financial transparency across IT (including initiatives and base operations) for the Business Segment(s). Performs other duties as assigned.

Basic Qualifications: Bachelor's Degree or 4+ additional years of equivalent experience. 10+ years of related experience in Service Delivery Management, Agile/Scum leadership, technical management, or transferrable technical delivery experience. Preferred Qualifications: Ability to make swift, data driven decisions Technology-enabled innovation experience Strong leadership and coaching skills Ability to resolve issues and drive performance Success within a large organization Skilled in articulating and interacting with both technical and non-technical leaders Background in Continuous Delivery environments leverage DevSecOps principles Application Modernization and Migration Experience with cloud architecture and adoption Excellent time management and organizational skills Excellent client management skills Goal-oriented Well-developed verbal and written communication skills Critical thinking, problem solving, and analytical ability Resourceful Effectively manages stress in a constantly changing environment Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) Yes Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement.

We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter.

Specific work arrangements will be provided by the hiring team. Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

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