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Remote Service Delivery Manager Jobs in Ohio (NOW HIRING)

Crowe LLP

Tax Manager, Lead Tax Services

Cleveland, OH · On-site +1

$95K - $195K/yr

Over our 80-year history, delivering excellent service through innovation has been a core part of ... Candidates who are not within commuting distance of a Crowe office may be considered for a remote ...

Crowe LLP

Tax Manager, Lead Tax Services

Columbus, OH · On-site +1

$95K - $195K/yr

Over our 80-year history, delivering excellent service through innovation has been a core part of ... Candidates who are not within commuting distance of a Crowe office may be considered for a remote ...

Crowe LLP

Tax Manager, Lead Tax Services

Columbus, OH · On-site +1

$95K - $195K/yr

Over our 80-year history, delivering excellent service through innovation has been a core part of ... Candidates who are not within commuting distance of a Crowe office may be considered for a remote ...

Crowe LLP

Lead Tax Services Senior Manager

Columbus, OH · On-site +1

$127K - $269K/yr

Over our 80-year history, delivering excellent service through innovation has been a core part of ... Candidates who are not within commuting distance of a Crowe office may be considered for a remote ...

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All JobsService Delivery JobsRemote Service Delivery Manager JobsRemote Service Delivery Manager Jobs in Ohio

Remote Service Delivery Manager information

What is a remote service delivery manager?

A Remote Service Delivery Manager is responsible for overseeing and coordinating the delivery of services to clients or customers from a remote location. They ensure that service level agreements (SLAs) are met, manage remote teams, and handle client communication to resolve issues efficiently. This role often involves monitoring performance metrics, streamlining processes, and implementing improvements to enhance customer satisfaction. Remote Service Delivery Managers use digital tools to manage workflows, facilitate team collaboration, and maintain high service quality regardless of location.

How does a remote service delivery manager effectively coordinate and support distributed teams?

A Remote Service Delivery Manager leverages digital collaboration tools and well-defined processes to manage teams across various locations. They ensure clear communication by setting regular virtual meetings, utilizing project management platforms, and establishing performance metrics. One common challenge is maintaining team cohesion and engagement remotely, which can be addressed by fostering a transparent work culture and recognizing team achievements. The role often involves close collaboration with IT, customer support, and project management teams to deliver consistent service quality. Effective managers also provide ongoing training and feedback to help team members grow within their roles.

What are the key skills and qualifications needed to thrive as a remote service delivery manager, and why are they important?

To thrive as a Remote Service Delivery Manager, you need strong project management skills, a background in IT service management, and experience coordinating distributed teams, often supported by a bachelor's degree in a related field. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and remote collaboration tools such as Slack or Microsoft Teams is typically required. Excellent communication, leadership, and problem-solving abilities are crucial for building client relationships and ensuring team alignment. These skills are vital for delivering consistent, high-quality services to clients while managing dispersed teams and complex workflows remotely.

What is the difference between Remote Service Delivery Manager vs Customer Support Manager?

AspectRemote Service Delivery ManagerCustomer Support Manager
CredentialsTypically requires project management or service delivery certifications (e.g., PMP, ITIL)Often requires customer service or support certifications (e.g., HDI, CSAT)
Work EnvironmentOversees remote service teams, manages service delivery processesManages customer support teams, handles client interactions
Industry UsageCommon in IT, telecom, and tech servicesWidely used across retail, tech, and service industries

The Remote Service Delivery Manager focuses on ensuring remote service operations run smoothly, managing service quality and delivery processes. In contrast, the Customer Support Manager concentrates on customer interactions, satisfaction, and support team management. While both roles involve client communication and team oversight, their core responsibilities and industry applications differ.

What are popular job titles related to Remote Service Delivery Manager jobs in Ohio?

For Remote Service Delivery Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Remote Service Delivery Manager jobs in Ohio look for?

The top searched job categories for Remote Service Delivery Manager jobs in Ohio are:

What cities in Ohio are hiring for Remote Service Delivery Manager jobs?

Cities in Ohio with the most Remote Service Delivery Manager job openings:

Remote Service Delivery Manager jobs near you
Infographic showing various Remote Service Delivery Manager job openings in Ohio as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Regional Project Manager (Construction)

Jukebox Health

Cleveland, OH • Remote

$80K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

We're looking for a Regional Project Manager with an expertise in accessible design to join our team. You'll report to our VP of Operations and be our second PM in the Ohio market. You'll be expected to engage with and develop our network of Service Providers while also serving as a project manager for installations within your region. A commitment to both client experience and construction quality are paramount for success in this role.

You'll be directly improving the quality of life for older adults and individuals with disabilities, enabling them to remain safely and independently in their homes. Every project you oversee has the potential to prevent falls, reduce hospitalizations, and preserve dignity and autonomy for our clients.

This is more than a construction management role - it's an opportunity to pioneer a new model of healthcare delivery while building a lasting legacy in the healthcare landscape.

Key Responsibilities

Project Management

  • Oversee end-to-end project management for home modification installations 
  • Coordinate between clinical teams, clients, families, and service providers
  • Ensure projects are completed on time, within budget, and to our exacting quality standards

Network Development & Management

  • Participate in the recruitment, onboarding, and development of a network of qualified Service Providers throughout your region
  • Establish quality standards and ensure consistent service delivery across all contractors
  • Conduct regular performance reviews and provide ongoing training and support

Quality Assurance & Client Experience

  • Conduct on-site quality inspections and assessments throughout your region
  • Implement corrective actions when installations don't meet standards
  • Serve as the primary escalation point for complex technical or client service issues
Qualifications
  • 3+ years construction field work, residential construction preferred
  • 5+ years working in residential management
  • Experience with home modifications: bathrooms, ramps, etc., a preferred plus
  • Must reside in OH with the ability to travel 50% of the time within OH and work from home the remainder of the work week
How We Invest In You
  • Generous company-funding of our health, vision, and dental plans
  • HSA plans
  • Short and Long-Term Disability
  • Life and Personal Accident Insurance
  • Hospital Insurance
  • 401(k) immediately upon hire
  • Generous candidate referral program

Time Away

  • Unlimited PTO + 10 paid holidays Remote First Team

Remote First Team

  • $1000 stipend you can use towards work from home costs
  • Frequent team off-sites and get-togethers around the country
  • Collaborative team environment
  • Monthly Townhalls
  • High trust environment
  • A laptop and company swag upon hire

Compensation Range: $80,000-$90,000/year + company equity

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