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Remote Performance Center Jobs in Ohio (NOW HIRING)

Airgas

$160K - $190K/yr

R10096047 Director, Remote Operations Control Center (Open) Location: Independence, OH - Rockside ... Operational Oversight and Performance Enhancement : * Support continuous and efficient operations ...

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Remote Performance Center information

What is the difference between Remote Performance Center vs Remote Performance Analyst?

AspectRemote Performance CenterRemote Performance Analyst
CredentialsPerformance management certifications, data analysis skillsData analysis, performance metrics, certification preferred
Work EnvironmentTeam-based, centralized or virtual office settingIndividual role, remote or hybrid setup
Employer & IndustryOrganizations with performance management systems, HR departmentsCompanies focusing on employee performance, HR, or operations
Search & Comparison IntentUnderstanding roles in performance managementAnalyzing performance data and reporting

The Remote Performance Center typically oversees performance management processes across teams or organizations, focusing on strategy and system implementation. In contrast, a Remote Performance Analyst primarily analyzes performance data, prepares reports, and provides insights to improve individual or team performance. Both roles require data analysis skills and may involve remote work, but their focus and responsibilities differ significantly.

What are popular job titles related to Remote Performance Center jobs in Ohio?

For Remote Performance Center jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Remote Performance Center jobs in Ohio look for?

The top searched job categories for Remote Performance Center jobs in Ohio are:

Remote Performance Center jobs near you

Call Center Agent / Inside Sales

Great Day Improvements: A Family of Brands

Twinsburg, OH • Remote

$17 - $18/hr

Full-time

Re-posted 15 days ago

Great Day Improvements rating

5.4

Company rating: 5.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

48th of 55 rated home improvement suppliers and fitters

Job description

Overview

Great Day Improvements - Call Center Agent / Inside Sales (Full-Time Call Center)

Great Day Improvements is a collection of some of the best home improvement companies in the nation, and we are seeking a Call Center Agent to join our inside sales and customer experience team. In this role, you will manage inbound and outbound calls from customers across the U.S., supporting our portfolio of home improvement products and brands.

We are looking for a customer-focused, driven individual who thrives in a fast-paced, performance-oriented environment and is capable of achieving both sales and service goals. This position is ideal for someone with proven call center experience who is eager to develop their skills and make a meaningful contribution to a collaborative team.

What We Offer

  • Competitive base pay + performance-based incentives.
  • Comprehensive paid training to build product and sales expertise.
  • Opportunities for career growth within the Great Day Improvements family of brands.
  • A supportive, collaborative work culture that values customer experience and performance.

Schedule / Shifts Available:

Morning Shift

  • Monday - Friday:

    • 8:30 AM - 5:00 PM (On-Site)

  • Weekend Rotations (Remote)

Evening Shift

  • Monday - Thursday:

    • 1:00 PM - 9:30 PM (Remote)

  • Friday
    • 11:30 AM - 8:00 PM (Remote)
  • Weekend Rotations (Remote)

Pay Rate - $17.00 - $18.00/hr PLUS Bonus Opportunities! 

Location: Bedford Heights, OH (On-site)

Responsibilities
  • Handle inbound and outbound customer calls, providing product information, scheduling consultations, and ensuring a positive experience.
  • Promote any and all of our products and services, identifying opportunities for upselling and cross-selling where appropriate.
  • Achieve individual sales and customer experience performance targets, contributing to overall team success.
  • Accurately update and maintain customer records within our CRM platforms to ensure timely follow-up and documentation.
  • Assist with customer concerns, using effective problem-solving techniques and escalating when necessary.
  • Collaborate with internal teams to coordinate scheduling and ensure smooth service delivery across multiple product lines.
  • Develop product knowledge across all of our brand offerings to confidently answer questions and provide tailored recommendations.
  • Work flexible shifts, including evenings and weekends, based on business needs.
Qualifications
  • 1-2 years of call center or customer service experience, preferably in the home improvement or related industry.
  • Basic to intermediate proficiency with CRM systems (experience with i360 Lightning is a plus).
  • Strong verbal and written communication skills, with the ability to quickly build rapport and deliver solutions.
  • Comfortable working toward sales goals in a performance-driven environment.
  • Good organizational skills, with the ability to multi-task and manage time effectively.
  • Dependable and punctual, with a strong commitment to delivering an excellent customer experience.

**Seeking people with in Home Improvement Call Center - Inside Sales - Home Services -Rehash / Confirmation Specialist - Telemarketing Home Improvement - Customer Care - Dispatch / Scheduling - Outbound Sales Remodeling - Appointment Setter Home Services -Call Center Agent - Customer Service Representative - Customer Care Specialist - Customer Experience Agent - Inside Sales Representative - Inside Sales Agent - Telemarketer / Telemarketing - Phone Sales Representative - Outbound Sales Agent - Inbound Sales Agent - Appointment Setter - Lead Qualifier - Sales Support Specialist - Dispatcher - Confirmer - Rehash Specialist**

GDI is an Equal Employment Opportunity Employer

#INDGDICCA

Employment Type: FULL_TIME

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