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Remote Service Delivery Engineer Jobs in Michigan

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Remote Service Delivery Engineer information

What are the key skills and qualifications needed to thrive as a remote service delivery engineer?

To excel as a Remote Service Delivery Engineer, you need a solid background in IT infrastructure, networking, troubleshooting, and typically a degree in computer science or a related field. Familiarity with remote management tools, ticketing systems, and certifications such as CompTIA Network+ or Microsoft Certified: Azure Fundamentals are highly valued. Strong communication, problem-solving skills, and the ability to work independently are essential soft skills for this role. These competencies ensure efficient technical support, seamless client interactions, and reliable service delivery in a distributed environment.

What is a remote service delivery engineer?

A Remote Service Delivery Engineer is an IT professional responsible for managing, supporting, and optimizing technical services for clients or internal teams, often from a remote location. Their tasks typically include troubleshooting issues, monitoring systems, implementing updates, and ensuring service level agreements (SLAs) are met. They often use remote access tools and communication platforms to resolve problems efficiently without needing to be onsite. This role is crucial for organizations that require technical support across multiple locations or for clients in various regions.

What is the difference between Remote Service Delivery Engineer vs Network Support Specialist?

AspectRemote Service Delivery EngineerNetwork Support Specialist
CredentialsIT certifications (e.g., Cisco, CompTIA)Networking certifications (e.g., Cisco CCNA, Network+)
Work EnvironmentRemote, client sites, data centersOffice, remote, client sites
Industry UsageIT service providers, telecom, enterprise techIT support, networking companies, ISPs
Job FocusImplementing, maintaining, and supporting remote IT servicesMonitoring, troubleshooting, and supporting network infrastructure

The Remote Service Delivery Engineer and Network Support Specialist roles share a focus on IT and networking certifications and often work in similar environments. However, the Remote Service Delivery Engineer emphasizes delivering remote IT solutions and client support, while the Network Support Specialist concentrates on maintaining and troubleshooting network infrastructure. Both roles are essential in IT service delivery but differ in scope and daily responsibilities.

How do remote service delivery engineers typically manage communication and collaboration with clients and internal teams?

Remote Service Delivery Engineers rely heavily on digital communication tools to coordinate with clients and internal teams, as their role is often fully remote. They frequently use video conferencing, ticketing systems, and chat platforms to troubleshoot issues, provide updates, and ensure projects stay on track. Clear documentation and proactive communication are essential to bridge any gaps caused by distance. Collaborating across time zones and cultures is common, so flexibility and responsiveness are key traits for success in this position.
What are popular job titles related to Remote Service Delivery Engineer jobs in Michigan? For Remote Service Delivery Engineer jobs in Michigan, the most frequently searched job titles are:
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What cities in Michigan are hiring for Remote Service Delivery Engineer jobs? Cities in Michigan with the most Remote Service Delivery Engineer job openings:
Remote Service Delivery Engineer jobs near you

Technical Service Engineer

Mitsubishi Chemical Corporation

Commerce, MI • On-site, Remote

Full-time

Re-posted 14 days ago

Mitsubishi Chemical rating

8.6

Company rating: 8.6 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

16th of 100 rated chemical manufacturers

Job description

Company:
Mitsubishi Performance Polymers Division
Job Description:
Technical Service Engineer
Location: This is a Remote role based out of Commerce, MI. Candidate must be local to Michigan.
Travel: Up to 50% across North America, including Mexico
At Mitsubishi Chemical Group (MCG), we believe that science and innovation can improve lives and create a more sustainable world. As a global leader in advanced materials and polymer solutions, our technologies touch virtually every industry - from automotive to electronics, consumer goods to medical devices.
The Technical Service Engineer (TSE) position provides key technical process support and bridges the gap between application development and product development functions as well as customer needs and commercial strategies for both our automotive and non-automotive businesses. The TSE is responsible for supporting the growth and development of the MCG North American businesses by providing technical assistance and innovation to customers on part design, tooling, processing and troubleshooting resolution, and materials selection utilizing the various MCG product portfolio. Support covers a variety of processing types, including injection molding, blow molding, extrusion, and other related methods.
What You'll Do
  • Provide technical guidance and troubleshooting support to automotive OEMs, Tier suppliers and other key non-automotive accounts supporting MCG product portfolio.
  • Collaborate with customers to identify material requirements and recommend suitable polymer solutions.
  • Assist in the design and validation of polymer applications for both automotive systems ( e.g., under-the-hood, interior, exterior, and electrical components) as well as consumer, BICE or medical applications.
  • Support product trials, molding evaluations, secondary operations and performance testing.
  • Analyze failure modes and propose corrective actions, design improvements or alternative materials.
  • Work closely with R&D and manufacturing teams to tailor products for specific automotive requirements and support resin approval and specification activities as required.
  • Develop and deliver technical presentations, literature, datasheets, and training materials.
  • Maintain accurate records of customer interactions, process documentation, test results, and application notes.
  • Partner with Sales, Marketing, and Product Management to align technical solutions with business goals.
  • Provide support to ADE functions in regard to design reviews, part optimization, tool design, and mold flow analysis to ensure manufacturability and performance.
  • Monitor industry trends and regulatory changes impacting automotive polymers.
  • Champion safety standards and regulatory compliance, both internally and at customer sites.

What You Bring
Your background demonstrates both technical expertise and a passion for collaboration. You're just as comfortable on the plant floor as you are in front of a customer, translating complex material science into actionable solutions.
Minimum Qualifications:
  • Bachelor's degree (highly preferred) in Polymer Science, Chemical Engineering, Materials Science, Mechanical Engineering, or a related technical field.
  • 3+ years of experience in technical service, application development, or product engineering within the polymer or automotive industry (required with degree).
  • In lieu of a degree, 10+ years of directly relevant experience in polymer materials, processing, or application development is required.
  • Willingness to travel up to 50% to customer locations, technical centers, and conferences across North America
  • Working knowledge of CAD files, STEP models, mold flow, warpage, and shrinkage analysis.
  • Strong understanding of plastic part design, processing techniques ( injection molding, blow molding, extrusion ), and resin performance characteristics in order to support customer activities.
  • Customer oriented and focus. Capability in communicating position with suggestions for changes and improvements and getting others to adopt them in difficult and challenging situations.
  • Familiarity with OEM and Tier 1/2 supplier standards and specifications, with ability to support new product approval activities.
  • Facilitate proactive technical visits to customer facilities to maintain strong relationships with factory leadership.
  • Respond to customer concerns or complaints, providing technical assistance in the field or virtually to support timely resolution.
  • Excellent communication skills required for the following areas: verbal, technical writing, presenting, creating call reports, detailing/initiation of instructions and effective communication of product guidelines for use of our PPD resin portfolio.
  • Support product recommendations for new applications based on design and the end use requirements in balancing MCG capabilities with our customer needs. Also, develop expert resin knowledge to support formulation development for new products working in conjunction with the R&D teams.
  • Experience managing multi-phase customer projects from concept through commercialization; with coordination, setting priorities and time management skills to keep them on track and meet internal/external goals.

The salary range for this position is $88,000-$110,000. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.
Competitive Benefits
Benefits begin on DAY 1!
Employee Assistance Programs
Curated Self-Paced Learning & Development Programs for all Employees

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