Remote Second Chance Felony Jobs (NOW HIRING)

Schedule: Full-Time - 2nd shift (start times between 10am - 1pm)

Long Term Contract with potential for hire

Environment: High-Volume Contact Center (24/7 Operation)

Position Overview

We are seeking experienced Member Services Representatives to provide exceptional customer support in a fast-paced, high-volume contact center environment. In this role, you will assist members with account inquiries, perform account-related transactions, and educate members on products and services that best meet their financial needs.

Key Responsibilities

• Respond to inbound member inquiries while delivering outstanding customer service
• Handle high-volume calls in a structured, schedule-driven contact center environment
• Assist members with savings, checking, credit card, loan, IRA, and other account-related requests
• Process transactions accurately and efficiently
• Utilize multiple systems simultaneously to research accounts and resolve inquiries
• Identify opportunities to recommend products and services based on member needs
• Document interactions and maintain accurate records
• Build positive relationships with members through active listening and problem-solving
• Meet established productivity, quality, and service standard

Qualifications

• Previous customer service experience
• Strong data entry and computer navigation skills
• Experience handling inbound and outbound calls
• Excellent communication, active listening, and problem-solving abilities
• Ability to multitask and adapt across multiple systems
• Professional demeanor with a member-focused approach
• Ability to thrive in a fast-paced, metrics-driven environment

Must be located 60 miles from Virginia Beach, VA

This is a Contract to Hire position based out of Hampton, VA.

The pay range for this position is $21.50 - $21.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Hampton,VA.

This position is anticipated to close on Jul 31, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.