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Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high-performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.
At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.
This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AI-ready connectivity, join us today.
The Role
This manager role is responsible for leading the M365 Power Platform team supporting Power Platform, Copilot Studio, and other related M365 applications and environments. This individual will bring the leadership, management, and technical experience needed to oversee Microsoft commercial and government tenants, including configuration management, operational excellence, integrations, security, and governance.
Location
This is a remote position open to candidates based anywhere in the U.S.
The Main Responsibilities

• Lead the strategy, development, and governance of Microsoft 365 architecture, administrative standards, and platform capabilities while providing technical leadership and management oversight for enterprise Microsoft 365 environments.
• Serve as the liaison between Lumen and Microsoft for platform deployment, maintenance, upgrades, and governance.
• Manage platform health, availability, administration, support, documentation, policies, and operational processes.
• Improve data lifecycle management, security, integrations, and process automation in partnership with IT, Security, Legal, and business teams.
• Enable business outcomes by configuring Microsoft 365 capabilities that improve user efficiency and align with ITIL best practices.

What We Look For in a Candidate

• Major/Degree: Computer Science, Engineering, or similar technical degree.
• A minimum of 8 years of related Microsoft administrative and architecture work experience, including prior experience managing or leading technical teams in an enterprise environment
• Power Platform: Knowledge and experience with the Power Platform, including Power Apps, Power Automate, Power BI, and Copilot Studio. Candidates should be able to design, develop, and maintain solutions using these tools.
• Extensive experience implementing and managing in Microsoft for processes and modules including Teams, SharePoint, One Drive, Power Platform tools and associated applications with security and access management
• Ability to analyze, troubleshoot and resolve complex software application related problems
• Exceptional customer service skills
• Experience troubleshooting integration management, security, and application issues

Preferred Qualifications

• PowerShell experience
• Relevant certifications, such as Microsoft Certified: Power Platform Developer Associate or Microsoft Certified: Power Platform Solution Architect Expert.
• Working knowledge of software development methodologies, standards, and coding best practices

Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI
$116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's:Benefits
Bonus Structure
#LI-Remote
What to Expect Next
Requisition #: 343055
Life at Lumen
Life at Lumen is human and connected, even in a fast moving, AI-focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.
Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.
To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Privacy Notice
Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.
To review Lumen's Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.