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Site: Mass General Brigham Incorporated
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Responsible for supervising and managing the patient registration process, ensuring smooth operations, accuracy of information, and exceptional patient experience.
Essential Functions
-Lead and manage a team of registration staff, providing guidance, training, and supervision to ensure efficient and accurate patient registration.
-Oversee the patient registration process, ensuring compliance with hospital policies, procedures, and regulatory requirements.
-Implement quality control measures to maintain accuracy and completeness of patient information, verifying insurance coverage, and ensuring proper documentation.
-Utilize and manage registration systems and software, ensuring they are updated, efficient, and support accurate data entry and retrieval.
-Resolve patient inquiries, complaints, or issues related to registration processes, ensuring a positive patient experience.
-Provide ongoing training, coaching, and performance feedback to registration staff to enhance their skills and maintain high standards of service delivery.
-Coordinate with other departments such as billing, finance, and clinical areas to facilitate smooth patient flow and resolve registration-related issues.
-Generate reports related to registration metrics, patient volumes, and operational efficiency, providing insights and recommendations for improvement.
Qualifications
Education

• Associate's Degree in Healthcare Management or related field of study required

Experience

• 3+ years of hospital registration or admissions experience required
• 2+ years of management experience required

Knowledge, Skills and Abilities

• Understanding of healthcare regulations, patient privacy laws (HIPAA), insurance verification processes, and electronic health records (EHR) systems.
• Strong leadership, organizational, and interpersonal skills to coordinate activities, manage staff, and collaborate effectively with various stakeholders.
• Exceptional customer service skills with a focus on patient satisfaction and problem-solving abilities in resolving service-related issues.
• Meticulous attention to detail in ensuring accurate and complete patient information and documentation.
• Excellent verbal and written communication skills to interact with patients, staff, and other healthcare professionals.

Additional Job Details (if applicable)
Remote Type
Remote
Work Location
399 Revolution Drive
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$79,560.00 - $115,720.80/Annual
Grade
7
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.