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Remote Salesforce Support Jobs in Massachusetts (NOW HIRING)

Axon

Account Executive, Mid City

Boston, MA · Remote

Location: Remote and traveling 50% of the time, but could be up to 70%. Territory: Northeast ... Maintaining and expanding the CRM (Salesforce) with prospects, accounts and additional contacts.

Crystal Intelligence

... SFDC as our central hub; * Support leadership in the understanding of pipeline, forecasts ... Remote

SmithRx

Business Systems Analyst

Boston, MA · On-site +1

... support tickets coming from Sales, Marketing, Revenue Operations, Account Management, Customer ... Execute hands-on Salesforce administration (Flows, validation rules, page layouts, user security ...

Aston Carter

Business Development Manager

Stow, MA · Remote

Ability to work productively and independently in a remote environment. * Ability to function ... Salesforce CRM to manage communications, analysis, and reporting. The position supports a high ...

GardaWorld

Business Development Manager

Boston, MA · Remote

$80K/yr

Support additional initiatives and responsibilities as business needs evolve. Your Qualifications ... Strong CRM discipline (Salesforce preferred) with effective time, territory, and pipeline ...

Accelerate Change

This role supports high-level fundraising and external funder communications, provides leadership ... Demonstrated experience working with the Salesforce platform, with a strong focus on the Nonprofit ...

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Remote Salesforce Support information

What is Remote Salesforce Support?

Remote Salesforce Support refers to professional assistance provided by experts to help organizations manage, troubleshoot, and optimize their Salesforce platform from a remote location. These support specialists resolve technical issues, customize Salesforce features, and provide guidance on best practices without needing to be physically present at the client's office. This service can include user training, integration help, system updates, and ongoing maintenance to ensure Salesforce runs smoothly and efficiently for the business.

What are the key skills and qualifications needed to thrive as a remote Salesforce Support professional, and why are they important?

To thrive as a Remote Salesforce Support professional, you need a strong understanding of Salesforce CRM platforms, troubleshooting skills, and familiarity with business processes, often backed by Salesforce certifications such as Salesforce Administrator (ADM 201). Expertise in Salesforce Service Cloud, Lightning Experience, case management tools, and remote support software is typically required. Excellent communication, problem-solving abilities, and customer service orientation are critical soft skills for success in this role. These competencies ensure timely resolution of client issues, high user satisfaction, and effective remote collaboration.

What are some common challenges faced by professionals in a remote Salesforce Support role, and how can they be addressed?

Remote Salesforce Support professionals often encounter challenges such as troubleshooting complex user issues without direct physical access to users’ devices, managing multiple support requests simultaneously, and staying updated on frequent Salesforce updates and features. To address these challenges, it’s helpful to maintain strong communication with users through clear documentation and regular check-ins, leverage screen sharing and remote access tools for efficient problem-solving, and participate in ongoing Salesforce training or certification programs. Collaboration with other IT and Salesforce teams is also crucial for resolving escalated issues and sharing best practices.

What is the difference between Remote Salesforce Support vs Remote Salesforce Administrator?

AspectRemote Salesforce SupportRemote Salesforce Administrator
CertificationsSalesforce Support certifications, basic admin skillsSalesforce Admin Certification, advanced admin skills
Work EnvironmentCustomer support, troubleshooting, issue resolutionSystem configuration, user management, process automation
Employer & Industry UsageCustomer service teams, CRM support providersInternal companies, CRM management teams
Common Search/ComparisonYesYes

Remote Salesforce Support primarily focuses on assisting users with issues and troubleshooting within Salesforce, requiring support certifications and customer service skills. In contrast, Remote Salesforce Administrators handle system configuration, user management, and automation tasks, often holding Salesforce Admin certifications. While both roles work remotely and within the Salesforce ecosystem, Support roles emphasize problem-solving and user assistance, whereas Administrator roles involve system setup and maintenance.

What are popular job titles related to Remote Salesforce Support jobs in Massachusetts?

For Remote Salesforce Support jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Remote Salesforce Support jobs in Massachusetts look for?

The top searched job categories for Remote Salesforce Support jobs in Massachusetts are:

What cities in Massachusetts are hiring for Remote Salesforce Support jobs?

Cities in Massachusetts with the most Remote Salesforce Support job openings:

Remote Salesforce Support jobs near you
Infographic showing various Remote Salesforce Support job openings in Massachusetts as of August 2026, with employment types broken down into 73% Full Time, 10% Part Time, and 17% Contract. Highlights an 100% Remote job distribution.

Account Executive, Mid City

Axon

Boston, MA • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Axon rating

8.8

Company rating: 8.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

14th of 160 rated electronics manufacturers

Job description

Location: Remote and traveling 50% of the time, but could be up to 70%.
Territory: Northeast

Reports to: Mid City Sales Manager

Your Impact:
An Account Executive, Mid City is responsible for selling and introducing products and services to established and new Law Enforcement customers. The Account Executive will fulfill requests for orders, quotations, and lead times. The primary duty involves tracking and following up on leads the organization generates via web, mail, training course and other campaigns. In addition, this person will be responsible for prospecting and driving demand in an assigned territory for all Axon products.
Your Day-to-Day:

  • Developing and executing a regional sales plan that includes outbound prospecting, lead generation and field sales engagement to help meet or exceed quarterly and annual sales targets.
  • Participating fully in training sessions, meetings, skill-building and professional development classes
  • Identifying decision makers among the targeted leads or accounts to start the sales process
  • Maintaining and expanding the CRM (Salesforce) with prospects, accounts and additional contacts.
  • Outbound and inbound account management
  • Attending sales group meetings concerning sales targets or forecasts and reporting on market situation
  • Handling changes in sales orders and communicating those changes with related departments
  • Providing effective product demos for end-user customers via phone and web conferencing.
  • Emphasizing the Axon Ecosystem by promoting product features and benefits, discussing credit terms, quoting prices, and preparing sales orders
  • Capturing of accurate and complete information in Customer Relationship Management system (Salesforce)
  • Attending industry conferences and regional Trade shows to develop industry expertise
What You Bring:
  • Bachelor's degree or equivalent applicable experience.
  • 2+ years' experience in a full cycle Sales role with the ability to demonstrate sales quota attainment and success
  • 1+ years of customer facing sales experience
  • Salesforce of equivalent CRM experience
  • Experience using Microsoft Word, PowerPoint, Excel, and Outlook
  • 1+ years of Field Sales exp preferred
Benefits that Benefit You:
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

What Axon employees say

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Benefits

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