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Remote Sales Operations Analyst Jobs in Missouri

Copeland

Customer Service Manager

Saint Louis, MO · On-site +1

The Customer Service Manager will partner closely with Sales, Operations, Supply Chain, Technical ... Metrics & Analysis * Monitor and analyze customer service performance metrics and trends. * Support ...

EquipmentShare

Senior Data Analyst

Columbia, MO · Remote

$81K - $103K/yr

... sales - modeling and conducting comprehensive analyses to optimize our processes and enhance overall efficiency. This position is fully remote. Primary Responsibilities * Apply operations research ...

EquipmentShare

Financial Analyst

Columbia, MO · Remote

... remote work is fine) to support the scaling of our OWN Program - an asset monetization program ... Support equipment sales tracking and onboarding into OWN Program * Build and maintain dynamic ...

Adecco

Digital Business Analyst

Saint Louis, MO · Remote

$60 - $70/hr

Louis, MO (Remote with some travel) . This is an excellent opportunity to join a winning culture ... Operations team to perform business analysis, configuration and deployment of applications ...

UMB Financial

Sr. Fraud BI Analyst

Kansas City, MO · On-site +1

$98K - $144K/yr

... Bank Operations leadership. This role is hybrid (Mon through Thu on-site / Fri remote) for ... Performs statistical analysis to identify trends and underlying patterns for business insights and ...

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All JobsSales Operations Analyst JobsRemote Sales Operations Analyst JobsRemote Sales Operations Analyst Jobs in Missouri

Remote Sales Operations Analyst information

What is the difference between Remote Sales Operations Analyst vs Remote Sales Coordinator?

AspectRemote Sales Operations AnalystRemote Sales Coordinator
Required CredentialsBachelor's in Business, Marketing, or related field; experience with CRM and data analysis toolsBachelor's degree; strong communication and organizational skills
Work EnvironmentData-driven, analytical tasks, often collaborating with sales and operations teams remotelyCustomer-facing, coordinating sales activities, and supporting sales teams remotely
Employer & Industry UsageTech, SaaS, and corporate sales sectorsRetail, tech, and service industries with remote sales teams
Common Search & ComparisonYesYes

The Remote Sales Operations Analyst primarily focuses on analyzing sales data, optimizing processes, and supporting sales strategies through data insights. In contrast, the Remote Sales Coordinator handles scheduling, customer communication, and supporting sales team activities. Both roles are essential in remote sales environments but differ in their core responsibilities and skill sets.

What are the most commonly searched types of Sales Operations Analyst jobs in Missouri? The most popular types of Sales Operations Analyst jobs in Missouri are:
What are popular job titles related to Remote Sales Operations Analyst jobs in Missouri? For Remote Sales Operations Analyst jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Remote Sales Operations Analyst jobs in Missouri look for? The top searched job categories for Remote Sales Operations Analyst jobs in Missouri are:
What cities in Missouri are hiring for Remote Sales Operations Analyst jobs? Cities in Missouri with the most Remote Sales Operations Analyst job openings:
Remote Sales Operations Analyst jobs near you
Infographic showing various Remote Sales Operations Analyst job openings in Missouri as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Customer Service Manager

Copeland

Saint Louis, MO • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 22 days ago

Copeland rating

8.1

Company rating: 8.1 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

152nd of 487 rated machine equipment manufacturers

Job description

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Business Platform:Commercial & Residential Solutions
Business Unit:Comfort Control
Location:St. Louis, MO (Hybrid)
Reports To:Director, Customer Experience
Position Summary
The Customer Service Manager is responsible for leading customer service operations and supporting service excellence across multiple customer-facing teams. This role oversees daily customer service activities, develops and coaches employees, drives process improvements, manages escalations, and supports strategic business initiatives including system and process transformations.
The Customer Service Manager will partner closely with Sales, Operations, Supply Chain, Technical Support, Manufacturing, and other cross-functional teams to ensure a positive customer experience and promote ease of doing business with Copeland.
This role is ideal for a hands-on leader who enjoys developing people, leading through change, improving processes, and creating consistent customer service experiences across geographically dispersed teams.
Key Responsibilities
Leadership & Team Development
  • Lead, coach, and develop customer service professionals across multiple locations.
  • Foster a high-performance, customer-focused culture built on accountability, collaboration, and continuous improvement.
  • Conduct performance reviews, provide ongoing coaching, and support employee development.
  • Assist with hiring, onboarding, training, and succession planning activities.
  • Effectively manage employee relations, performance concerns, and conflict resolution.
Customer Service Operations
  • Oversee day-to-day customer service activities and ensure service levels are consistently achieved.
  • Manage customer escalations and drive issues to timely resolution.
  • Support workflow management and resource allocation across customer-facing teams.
  • Ensure customers, internal stakeholders, and business partners receive responsive and effective support.
Process Improvement & Change Leadership
  • Identify opportunities to improve customer service processes and drive operational efficiencies.
  • Lead standardization efforts across customer service teams and locations.
  • Support business transformation initiatives, including ERP implementations and system migrations.
  • Champion change management initiatives and drive adoption of new processes and tools.
Metrics & Analysis
  • Monitor and analyze customer service performance metrics and trends.
  • Support Request Date Service Level (RDSL) and other operational performance initiatives.
  • Utilize data to identify improvement opportunities and drive business decisions.
  • Prepare reports and communicate key insights to leadership.
Cross-Functional Collaboration
  • Partner with Sales, Supply Chain, Manufacturing, Technical Support, Product Management, and Operations teams to improve customer outcomes.
  • Act as a customer advocate while balancing business objectives and operational requirements.
  • Support initiatives focused on improving customer satisfaction and operational execution.
Required Qualifications
  • Bachelor's degree preferred; High School Diploma or GED required.
  • 5+ years of customer service, customer support, customer operations, or related experience.
  • 3+ years of people leadership experience with direct responsibility for employee coaching, development, and performance management.
  • Proven experience leading teams in a fast-paced environment.
  • Strong problem-solving, organizational, and communication skills.
  • Experience managing customer escalations and resolving complex issues.
  • Proficiency with Microsoft Office applications, including Excel.
  • Ability to work effectively across multiple functions and organizational levels.
Preferred Qualifications
  • Experience leading customer service teams within a manufacturing, industrial, distribution, or technical product environment.
  • Experience managing remote or globally dispersed teams.
  • Experience supporting ERP implementations, system migrations, or business transformation initiatives.
  • Salesforce experience.
  • Experience supporting HVAC, controls, industrial, or technical product businesses.
  • Experience with operational metrics, service-level management, and continuous improvement initiatives.
Success in This Role
Within the first 12 months, the successful candidate will:
  • Build strong relationships with customer service and cross-functional teams.
  • Gain a solid understanding of Copeland's products, systems, customers, and processes.
  • Help align customer service teams around consistent processes and best practices.
  • Support ongoing business transformation and ERP initiatives.
  • Improve operational efficiency while maintaining a strong customer-focused culture.
  • Drive accountability and develop team capabilities across geographically dispersed locations.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.

Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Work Authorization

Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: copeland.careers@copeland.com

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