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Remote Saas Support Jobs in Indiana (NOW HIRING)

Flexerasoftware

... SaaS products. The Major Account Manager position within Revenera is a senior sales position ... Fluency in a second language such French, Spanish or German is a big bonus! #LI-REMOTE#LI-JP2#LI ...

Danaher

Legal Counsel

Indianapolis, IN · On-site +1

This role is remote but our ideal candidate would be located within commutable distance to our ... Support enterprise priorities, including M&A and cross-functional initiatives, while partnering ...

BC Forward

Marketing Manager V B2B

Indianapolis, IN · Remote

$64 - $66/hr

Remote Duration: Contract - 5 months Pay Range: $64/hr $66/hr (W2) Job ID: 374366 About BCforward ... Familiarity with AI, SaaS, cloud, or enterprise technology ecosystems. Experience using AI ...

HPC International, Inc.

Sales Associate

Crown Point, IN · Remote

$13.25 - $18/hr

... support and evidence-based research), and HPC BookSource (book and training-product distribution ... This is a fully remote position open to candidates across experience levels -- what matters most is ...

Alteryx

$120K - $150K/yr

Qualifications * 2-5 years of quota-carrying SaaS sales experience (Digital AE, RM, SMB/MM AE, ISR ... A monthly Connectivity Plus stipend of $150 to support remote work-related expenses * An annual ...

Zscaler

This is a remote role based in Germany, reporting to the Senior Director, Technical Success ... hands-on support. What you'll do (Role Expectations) * Lead and mentor your team to drive ...

QUALYS

Revenue Operations Manager

Indianapolis, IN · Remote

Support global sales teams through highquality project execution, wellstructured enablement ... SaaS software industry). Proven managerial experience. * Highly organized, detail-oriented, and ...

Performacentric

Web Designer

Indianapolis, IN · Remote

Remote (Preferred U.S.-Based) Employment Type: Full-Time Company: Performacentric About ... Support marketing campaigns with web assets, forms, and promotional pages. * Ensure websites are ...

Performacentric

Web Designer

Fort Wayne, IN · Remote

Remote (Preferred U.S.-Based) Employment Type: Full-Time Company: Performacentric About ... Support marketing campaigns with web assets, forms, and promotional pages. * Ensure websites are ...

Harris

$140K - $160K/yr

Develop relationships with attorneys, litigation support professionals, legal operations teams ... WHAT WE ARE LOOKING FOR * 5+ years of experience in software, SaaS, legal technology, or ...

Harris

$140K - $160K/yr

Develop relationships with attorneys, litigation support professionals, legal operations teams ... WHAT WE ARE LOOKING FOR * 5+ years of experience in software, SaaS, legal technology, or ...

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Remote Saas Support jobs near you

Customer Success Manager (Indiana)

Vialytics

Indianapolis, IN • On-site, Remote

$75K - $90K/yr

Other

Medical, Dental, Vision, PTO

Posted 19 days ago

Job description

Customer Success Manager (Indiana based)
AI + GovTech | Travel Required (~40%)
Salary Range: $75K-$90K
Please note you must be based in Indiana for this role.
Help modernize infrastructure for thousands of cities.
At vialytics, we're using AI to solve one of the biggest challenges in public infrastructure: road management.
Our platform helps cities and municipalities identify, manage, and improve road conditions through AI-powered inspections and intuitive software workflows. Instead of relying on outdated manual processes, public works teams can make faster, smarter, data-driven decisions that directly improve infrastructure and public safety.
Founded in Germany in 2018, vialytics has expanded rapidly across Europe, earned multiple industry awards, and recently raised a $10M Series A to accelerate international growth.
Now we're growing our U.S. team and looking for customer-focused, proactive team members who are excited to help cities succeed with transformative technology.
This role requires approximately 40% regional travel (primarily driving) to visit customers onsite. A valid driver's license and access to a vehicle are required.
About the Role
Our Customer Success team is focused on creating exceptional customer experiences, building long-term partnerships, and driving customer growth and retention.
As a Customer Success Manager, you'll guide new customers through implementation and onboarding while also managing a portfolio of customer relationships. You'll serve as a trusted advisor to municipalities, helping them successfully adopt and maximize the value of our platform.
This is a highly collaborative role with direct impact across customer experience, product feedback, retention, and growth.
What You'll Do
  • Lead customers through a successful onboarding experience, including kickoff meetings, implementation planning, training, and ongoing support
  • Serve as the primary point of contact for assigned customer accounts and build strong, long-term relationships
  • Understand customer goals, challenges, and workflows to proactively support adoption and problem-solving
  • Partner closely with our Product team by communicating customer feedback and feature requests
  • Help improve and scale Customer Success processes as the company continues to grow
  • Identify expansion opportunities within existing accounts, including upsells and contract renewals/extensions
  • Support creation of customer-facing materials including training resources, webinars, QBR presentations, and informational communications
  • Track customer communications, onboarding progress, and account activity within our CRM
  • Contribute to team KPIs including retention, customer satisfaction, NPS, and onboarding success metrics
What We're Looking For
  • 2-5+ years of experience in Customer Success, Account Management, or client-facing SaaS roles
  • Experience building or improving scalable customer processes within a SaaS environment
  • Strong relationship-building and communication skills, both written and verbal
  • Experience collaborating cross-functionally with Product and internal teams
  • Comfortable managing customer conversations related to renewals, contract extensions, or commercial discussions
  • Highly organized with strong project management abilities
  • Empathetic, proactive, and customer-oriented mindset
  • Excited by fast-paced startup environments and new challenges
  • Commitment to delivering exceptional customer experiences
  • Valid driver's license
Why Join us?
  • Work directly with cities and municipalities on technology that creates real public impact
  • Join a fast-growing international startup backed by recent Series A funding
  • Be part of a collaborative, mission-driven, and low-ego team
  • Help shape customer success operations during an exciting stage of growth
  • Work with innovative AI technology solving real-world infrastructure challenges
Benefits & Perks
  • Remote-first work environment
  • Competitive medical, dental, and vision insurance
  • 18 vacation days + 8 sick days
  • 12 weeks paid parental leave
  • $1500 annual professional development budget, $35 monthly wellness budget
Compensation
Salary range: $75,000-$90,000
Compensation is determined based on experience, skills, location, and qualifications.
vialytics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Please be aware of phishing scams: vialytics never charges any fees for applications, resume reviews, interviews, or training processes. Official communication from our recruiting team will only come through:
  • our recruiting platform Teamtailor,
  • verified LinkedIn profiles of vialytics recruiters, or
  • email addresses ending in @vialytics.de, @vialytics.fr, or @vialytics.com."

Department Customer Success Locations Indianapolis

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