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Remote Saas Support Jobs in Indiana (NOW HIRING)

inKind

IT Manager

Austin, IN · On-site +1

$91K - $111K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Own and manage day-to-day IT operations, including corporate infrastructure, SaaS tools, endpoint support, and help desk workflows * Provide hands-on technical support for in-office and remote ...

Harris

$211K - $221K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Partner with Engineering, Professional Services, Sales, Support, and executive leadership ... Enterprise B2B SaaS. * Experience introducing modern product practices into an established ...

Harris

$211K - $221K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Partner with Engineering, Professional Services, Sales, Support, and executive leadership ... Enterprise B2B SaaS. * Experience introducing modern product practices into an established ...

Parloa

Sr Value Engineer - West Coast

Francisco, IN · On-site +1

$98K - $135K/yr

Background in enterprise SaaS, AI companies, or top-tier consulting firms supporting complex ... We are also open to considering remote candidates who are located within the Pacific Time Zone to ...

Danaher

Legal Counsel

Indianapolis, IN · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role is remote but our ideal candidate would be located within commutable distance to our ... Support enterprise priorities, including M&A and cross-functional initiatives, while partnering ...

Autodesk

This role can be on-site, hybrid, or remote in the US. Responsibilities * Utilize extensive ... Support the communication of program health, mitigation work, and achievements to Autodesk teams ...

Genesys

  • Medical

  • Dental

  • Vision

  • Retirement

Help build, support and operate technology used by more than 8,000 organizations in over 100 ... Senior Services Engagement Director United States (Remote) Role Overview: Drive enterprise-scale ...

Miratech

Delivery Director

Michigan City, IN · On-site +1

$206K/yr

  • Medical

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... Experience in CX, Contact Center, CCaaS, SaaS, Professional Services, or Managed Services ...

Miratech

Delivery Director

Indianapolis, IN · On-site +1

$202K/yr

  • Medical

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... Experience in CX, Contact Center, CCaaS, SaaS, Professional Services, or Managed Services ...

Miratech

Delivery Director

Michigan City, IN · On-site +1

$206K/yr

  • Medical

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... Experience in CX, Contact Center, CCaaS, SaaS, Professional Services, or Managed Services ...

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Infographic showing various Remote Saas Support job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Support Coordinator

Schneider Geospatial

Indianapolis, IN • On-site, Remote

Full-time

Posted 18 days ago

Job description

About Schneider Geospatial 
Schneider Geospatial is a leading PE-backed GovTech SaaS company modernizing how governments serve their communities. Our GIS-based GovTech solutions power over 1,000 local governments across 34 states, reaching more than 32 million citizens annually. We help public agencies streamline parcel management, permitting & licensing, and asset management, making government more transparent, efficient, and citizen focused. 
 

Recognized multiple years as a Great Employer to Work For, we blend a purpose-driven mission with the innovation and agility of a high-growth software company. Schneider Geospatial has also been named to the GovTech 100 for four consecutive years, recognizing the most innovative and impactful companies serving state and local government.


The Schneider Geospatial Support Coordinator serves as a front-line team member providing excellent remote customer service for clients and end users of our SaaS and desktop software products. This role will triage incoming support requests and facilitate communication to ensure customers are receiving an optimal service experience from initial contact to resolution of their support case. 

What you can expect in the role
  • Direct engagement with client organizations and their users related to any technical support cases they have opened with our team.
  • Be on the frontlines of modernizing government organizations with advanced software technologies.
  • Ability to work collaboratively and communicate effectively with team members.
  • Manage customer interactions by telephone, both in response to customer inquiries and through proactive outreach.
Responsibilities
  • Respond to client calls and emails in a timely manner. 
  • Triage, prioritize, and assign customer support cases to qualified Support Specialists.
  • Support case tracking, documentation, and status reporting to clients.
  • Proactively follow-up with customers on support cases waiting on customer responses.
  • Monitor open support cases and assist Support personnel with communication and coordination to resolve cases in a timely manner.
  • Provide direct product end-user support and resolution.
  • Ability to verbally communicate clearly with client over the phone in the English language. 
  • Good written communication and grammar skills (in the English language) are highly important. 
  • Establish active listening, empathy, professionalism, clear verbal communication, appropriate questioning techniques, accurate documentation, and timely follow-up to ensure customer confidence and issue resolution.
Qualifications
  • BA/BS or Certificate in GIS, Geography, MIS, Communications, Business Administration, or a related field; or a relevant combination of education and experience.
  • GIS software experience is preferred.
  • SQL experience is preferred.
  • Strong desire to successfully and enthusiastically support software that is being used to solve customer problems.
  • Experience with local government (county and municipal) operations, especially pertaining to permitting, infrastructure and asset management, land records, or fleet management services, is a strong plus.
  • Experience with Schneider Geospatial's software products is a strong plus.

Successful Support Coordinators will have future opportunities to pursue numerous career paths in our organization, depending on interests and skillset, including business development, project management, consulting, software testing/QA, and product management. 


Equal Opportunity 
Schneider Geospatial is an Equal Opportunity Employer. We welcome candidates from all backgrounds and believe that diversity strengthens our team, fuels innovation, and drives success. 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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