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Remote Rope Access Technician Jobs in Springfield, VA

Maximus

Customer Service Representative - Help Desk

VA · On-site +1

$16 - $21.75/hr

Essential Duties and Responsibilities: - Assist Technician II in providing Desktop and Operational ... as well as remote access devices. - Install and support a variety of PC operating systems ...

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All JobsRope Access Technician JobsRemote Rope Access Technician JobsRemote Rope Access Technician Jobs in Springfield, VA

Remote Rope Access Technician information

See Springfield, VA salary details

$28.2K

$42K

$59K

How much do remote rope access technician jobs pay per year?

As of Jul 14, 2026, the average yearly pay for remote rope access technician in Springfield, VA is $41,989.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,200.00 and $39,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Rope Access Technician, and why are they important?

To thrive as a Remote Rope Access Technician, you need strong technical skills in rope access techniques, safety procedures, and relevant trade expertise (such as inspection, maintenance, or repair), usually backed by IRATA or SPRAT certification. Familiarity with specialized safety equipment, fall arrest systems, and industry-specific tools is essential. Outstanding problem-solving abilities, attention to detail, and effective teamwork are crucial soft skills for this position. These competencies are vital to ensure safety, efficiency, and high-quality work in hazardous or hard-to-reach environments.

What are some unique challenges faced by Remote Rope Access Technicians, and how are they addressed on the job?

Remote Rope Access Technicians often encounter challenges such as working in isolated locations, variable weather conditions, and limited immediate support. To address these, technicians undergo rigorous training in safety protocols, emergency procedures, and self-sufficiency. Communication is maintained through radios or satellite devices, and thorough pre-job planning ensures necessary tools and supplies are on hand. Teamwork is crucial, as rope access work typically involves close collaboration with fellow technicians to ensure both efficiency and safety.

What are Remote Rope Access Technicians?

Remote Rope Access Technicians are skilled professionals who use specialized climbing and rigging techniques to access hard-to-reach areas, often at significant heights or in challenging environments. They are commonly employed in industries like construction, oil and gas, wind energy, and maintenance to perform inspections, repairs, and installations where traditional access methods are impractical. Working remotely means they may be stationed at locations far from urban centers or even offshore sites. Safety and proficiency in rope access methods are essential, and technicians must be certified according to industry standards such as IRATA or SPRAT. Their work helps ensure critical infrastructure is maintained safely and efficiently.

What is the difference between Remote Rope Access Technician vs Industrial Rope Access Technician?

AspectRemote Rope Access TechnicianIndustrial Rope Access Technician
CertificationsIRATA Level 1-3, SPRATIRATA Level 1-3, SPRAT
Work EnvironmentRemote, offshore, or hard-to-reach locationsIndustrial sites, construction, maintenance
Industry UsageOil & gas, renewable energy, telecommunicationsConstruction, infrastructure, industrial maintenance

Both Remote Rope Access Technicians and Industrial Rope Access Technicians require similar certifications like IRATA or SPRAT and work in environments involving height access. However, Remote Rope Access Technicians typically operate in remote or offshore locations, while Industrial Rope Access Technicians focus on industrial sites and infrastructure maintenance. The roles overlap in skills but differ mainly in work setting and industry focus.

What are popular job titles related to Remote Rope Access Technician jobs in Springfield, VA? For Remote Rope Access Technician jobs in Springfield, VA, the most frequently searched job titles are:
What job categories do people searching Remote Rope Access Technician jobs in Springfield, VA look for? The top searched job categories for Remote Rope Access Technician jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Remote Rope Access Technician jobs? Cities near Springfield, VA with the most Remote Rope Access Technician job openings:
Remote Rope Access Technician jobs near you
Help Desk Specialist II (Tier 2 - Advanced Support)

Help Desk Specialist II (Tier 2 - Advanced Support)

Titan Technologies

Ashburn, VA • Remote

$22/hr

Full-time

Posted 19 days ago

Job description

Job description

Zen Strategics, a Titan Technologies company, is seeking Help Desk Specialist II to support the Customs and Border Protection (CBP) Technology Service Desk. This role provides advanced Tier II technical troubleshooting and resolution for employees, contractors and external customers by responding to hardware, software, network, mobile device, VPN, and access-related issues. The position delivers 24x7x365 support, manages incidents through ServiceNow, performs remote installations and system maintenance, and escalates complex issues when necessary. The ideal candidate should have at least two years of IT support experience, strong knowledge of Windows, Active Directory, Microsoft 365, and remote access technologies, and the ability to work in a fast-paced, customer-focused environment.

Duties and Responsibilities:

  • Provide 24x7x365 Tier II advanced technical support for incidents and requests transferred via ServiceNow ticket or warm-transferred telephone call.
  • Perform advanced (second level) remote troubleshooting for:
    • Mobile device issues, including CBP's mobile service environment (AirWatch)
    • Email and Microsoft Outlook accounts and functionality
    • Personal Identity Verification (PIV) card access to CBP systems
    • Remote VPN access (Global Protect and Zscaler)
    • Remote access using DHS Workplace (WaaS)
    • Microsoft Office products
    • Windows and Active Directory
    • Remote software installations
  • Resolve >=90% of tickets assigned to Tier II (AQL target).
  • Process >=90% of tickets within 4 hours (resolved or escalated to next level).
  • Answer >=80% of transferred calls/chats within 60 seconds.
  • Escalate incidents to next-level support (internal CBP teams and third-party vendors).
  • Perform remote installation and troubleshooting of workstations, peripherals (desktops, laptops, tablets, printers, scanners, cameras).
  • Install approved software using Government-provided tools.

You MUST have:

  • Minimum 2 years of IT help desk or technical support experience with Tier II-level troubleshooting.
  • Strong knowledge of Windows OS, Active Directory, Microsoft Office 365, Outlook, and mobile device management (MDM).
  • Experience with VPN technologies, remote access tools, and PIV/smart card authentication.
  • Ability to work rotating shifts including nights, weekends, and holidays.
  • Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).

It’s GREAT if you also have:

  • CompTIA A+, Network+, or Security+ certification.
  • HDI Desktop Support Technician certification.
  • Experience with AirWatch/Workspace ONE MDM.
  • Experience with Global Protect VPN and Zscaler.
  • Experience with ServiceNow ITSM platform.
  • Prior federal government or CBP Tier II support experience.
  • ITIL Foundation certification.

Education:

  • High school diploma or equivalent required.

Company Description:

Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC, Titan Facilities, Inc. and Zen Strategics, design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team!

Titan is proud to be a Service-Disabled Veteran Owned Business.

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